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Secrets Aura Cozumel - All Inclusive, Cozumel

4.5 stars4.5 stars
Carretera Costera Sur Km 12.99Hotel Zone, CozumelQROO77600Mexico, 800-491-6126
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Good3.9 / 5
Beach
Beautiful beach
Location
Great location
Service
Fantastic service
Food
Food is all right
377See all 377 Hotels.com reviews
From 3,426 reviewsTripAdvisor Traveller Rating

Secrets Aura Cozumel - All Inclusive, Cozumel

Hotel Info: 866-539-8117

from $218
  • Ocean View Junior Suite
  • Preferred Tropical View Junior Suite
  • Junior Suite, Pool Access
  • Secrets Juniuor Suite Swim up
  • Suite, 1 King Bed
  • Suite
  • Preferred Club Superior Jr. Suite Ocean View
  • Pool View Junior Suite
  • Preferred Club Tropical View double
  • Preferred Club Ocean View Swim up Junior Suite
  • Junior Suite, Pool Access, Ocean View
  • Preferred Club Ocean View with Solarium and private pool
  • 2 Bedroom Oceanview Suite
  • Junior Suite, Ocean View
  • Preffered Ocean Front
  • Suite, Private Pool, Ocean View (Solarium Private Pool )
  • Standard Room
  • Preferred Club Rooftop Ocean Front Suite with Plunge Pool
  • Junior Suite, Oceanfront (Preferred Full Beach Front )
  • Preferred Ocean View
  • Junior Suite, Pool View
  • Preferred Ocean View Junior Suite
  • Ocean View Junior Suite Queen
  • Deal of the Day
  • Preferred Tropical View

At a glance

Key facts

Hotel size

  • This hotel has 266 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-1 AM
  • Check-out time is noon
  • Express check-in

Required at check in

  • Minimum guest age is 18
  • Minimum check-in age is 18

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Aura Cozumel Secrets
  • Secrets Cozumel Aura
  • Aura Cozumel Grand Hotel Cozumel
  • Secrets Aura
  • Aura Secrets Cozumel
  • Cozumel Secrets Aura
  • Secrets All Inclusive Cozumel
  • Secrets Aura All Inclusive
  • Secrets Aura Cozumel
  • Secrets Aura Cozumel All Inclusive
  • Secrets Cozumel
  • Secrets Cozumel All Inclusive

Policies

Access to the sister property is limited and subject to availability. Some restaurants might not be granted.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Mandatory fees

Deposit: MXN 2500 per stay (for stays between 1 January - 31 December)

The charges below are included in the total price displayed:

  • Resort fee

In the hotel

Food and drink
  • Free cooked-to-order breakfast
  • 5 restaurants
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Number of outdoor pools - 3
  • Swim-up bar
  • Health club
  • Indoor tennis court
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Business center
  • Conference space
  • Meeting rooms 2
Services
  • 24-hour front desk
  • Concierge desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2007
  • Elevator/lift
  • Garden
Accessibility
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • In-room massage available
  • Separate sitting area
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment
  • Onsite live performances
  • Theme parties

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Not included
  • Golf green fees
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium or imported alcoholic beverages
  • Airport transfers
  • Spa/beauty facilities and services

Spa

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Barefoot Grill - This beachfront restaurant serves lunch only.

Secrets Aura Cozumel - All Inclusive, Cozumel’s small print

Also known as

  • Aura Cozumel Secrets
  • Secrets Cozumel Aura
  • Aura Cozumel Grand Hotel Cozumel
  • Secrets Aura
  • Aura Secrets Cozumel
  • Cozumel Secrets Aura
  • Secrets All Inclusive Cozumel
  • Secrets Aura All Inclusive
  • Secrets Aura Cozumel
  • Secrets Aura Cozumel All Inclusive
  • Secrets Cozumel
  • Secrets Cozumel All Inclusive

Policies

Access to the sister property is limited and subject to availability. Some restaurants might not be granted.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Mandatory fees

Deposit: MXN 2500 per stay (for stays between 1 January - 31 December)

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 377 reviews

Secrets Aura Cozumel - All Inclusive, Cozumel
Fair2.0 / 5
Disappointed
The service and most of the people who work at the resort are wonderful. Unfortunately, they assigned us to a room in the old part of the hotel to start and it was awful. I immediately asked for another room in the "newer part of the hotel and the man at the front desk told me they could upgrade us for another $1,200. He would not work with us so we went to our awful room with peeling paint, mildew smell, horrible bed, etc. I felt like we were staying in a motel 8 for $600/night. After two painful days in the awful room, one of the front desk ladies moved us to a room in the "preferred" section which was much better, but still not worth $600/night. Needless to say, the room change definitely made our stay much nicer. However, the person who cleaned our new room did not change the sheets from the previous guest (I marked the sheets with a pen), so I had to get her back in to change the sheets. The following day I had to remove all the sheets and duvet cover to ensure she would change the linens. We have never stayed at an all inclusive and we never will again. We didn't think the food would be amazing since they are feeding hundreds at each meal, but the food with the exception of the fresh fish was terrible. We had to get outside of the resort to eat. In fact, there is a little taco shack behind the hotel that is delicious and cheap. The resort had a clay tennis court which was nice and the pool along the beach was nice, but for $600/night we expected more.
6 night romance trip
Secrets Aura Cozumel - All Inclusive, Cozumel
Good3.0 / 5
Great service for a high price
The hotel is very expensive for two people I booked for two people and the hotel charged me another $443.00 for my wife but they had me at the lobby with a take it or leave it attitude and when I called hotels.com they didn't really help and said the fee was for one person so be very cautious and read the fine print before you book. The hotel was very nice and we could eat when we wanted to eat up until 1030pm the best restaurants and service was the Japanese sushi Ginzo and Oceana. The staff was great at these two restaurants.
3 night romance trip
Secrets Aura Cozumel - All Inclusive, Cozumel
Excellent4.0 / 5
Overall, resort was pretty good. Not very good night life and all restaurants served food cold. Service was amazing! Not worth spending money on the preferred club, you can do pretty much anything they can do and liquor is pretty much the same as well.
7 night romance trip
Secrets Aura Cozumel - All Inclusive, Cozumel
Excellent4.0 / 5
Good all inclusive!
Decent food but great drinks. Javier was our favorite bartender and maximillian was our favorite server. They went above and beyond! Great view from room. Kinda far from town but that maybe a good thing with all the cruise ship traffic! 9 ships docked one day. Rent a jeep or similar to explore the island, avoid mopeds and scooters due to danger. Punta sur and mirador were the best beaches. El patio best restaurant. Sky bar best view, sushi. Avoid time share scam!
7 night romance trip
Secrets Aura Cozumel - All Inclusive, Cozumel
Good3.0 / 5
Room was not good for the price. Equivalent to a $70/night hotel. Lizard found in the bathroom. Room not clean. Stains on pillow and sheets. Reception put you on hold for very long time. Staff have been very kind and happy
4 night romance trip

See all reviews

Secrets Aura Cozumel - All Inclusive, Cozumel

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