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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Playa Palms Beach Hotel, Playa del Carmen

4-star4 stars
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710, Mexico

Upscale beachfront hotel with outdoor pool, near Quinta Avenida
  • Free continental breakfast and free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here

Notes

Fabulous8.6
Location
Great location
Room
Great room
Service
Fantastic service
Breakfast
Breakfast can be improved
330See all 330 Hotels.com reviews
From 1,093 reviews

TripAdvisor Traveller Rating

Playa Palms Beach Hotel, Playa del Carmen

from $95
  • Studio, Partial Ocean View
  • Studio, 1 Queen Bed, Garden View
  • Ocean Front Studio
  • Apartment, 1 Bedroom, Partial Sea View

What’s around Playa Palms Beach Hotel, Playa del Carmen

Landmarks

  • On the waterfront
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 1 min walk
  • Mamitas Beach Club - 7 min walk
  • Playa del Carmen Maritime Terminal - 12 min walk
  • Playacar Golf Club - 35 min walk
  • Punta Esmeralda Beach - 36 min walk
  • Quinta Alegría Shopping Mall - 4 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 101 min drive
  • Onsite parking not available
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 39 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • No parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Beach bar
  • Room service (during limited hours)
Things to do
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 2
  • Year Built 1997
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Library
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Recreation

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Playa Palms Beach Hotel, Playa del Carmen’s small print

Also known as

  • Hotel Playa Beach
  • Playa Palms Beach
  • Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
  • Playa Palms Beach Hotel Del Carmen
  • Palms Boutique
  • Palms Boutique Beach
  • Palms Boutique Beach Hotel
  • Playa Beach Hotel
  • Playa Palms Boutique Beach
  • Playa Palms Boutique Beach Hotel
  • Playa Palms Beach Hotel Playa del Carmen
  • Playa Palms Beach Playa del Carmen

Policies

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Airport shuttle service is offered for an extra charge of USD 79.00 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.6 From 330 reviews

Playa Palms Beach Hotel, Playa del Carmen
Poor2.0
NO HOT WATER
Why it was bad: there was no hot water and no compensation for the inconvenience. So, my wife and I had to take the most miserable cold showers on vacation. The bed was also literally as hard as a rock. We barely slept. This was not a good stay and we wish to be compensated. Hotels.com should know if hotels on their website have hot water... to say the least.
Matthew, us1 night romance trip
Playa Palms Beach Hotel, Playa del Carmen
Good6.0
Beautiful place but has maintenance issues
This is a beautiful hotel in a superb location! The beds are very comfortable and the rooms are a great size with a kitchenette and patio with hammock and small table and chairs. Each room opens to the pool area and is steps to the beach. The beach area is small but cute. Unfortunately there was a ton of seaweed covering the beach during our stay but that’s Mother Nature. We loved the room but the bathroom ceiling was leaking. The shower was not clean with leftover soap next to the newly replaced shampoo and conditioner bottles. The toilet would not flush and and just ran nonstop until you juggled the handle numerous times or took the tank cover off to fix it. I notified the front desk about the leaking ceiling upon arrival. They did offer to fix it but we were going to be showering soon so didn’t want to deal with maintenance at the time so they said they’d come the next day. Personally, I think we should have been moved to another room due to the inconvenience and it did not appear the hotel was close to full. The next morning we asked them to fix the ceiling as it now had a bunch of mold on it and the floor was soaked even with towels. It seemed to get worse, we thought it had been fixed from above for a bit but apparently not. We also asked them to fix the Toilet. The toilet was never fixed which was very irritating. Breakfast consists of bread to take and toast in your room and some fruit and juice. Beautiful place but needs improvements.
Kelly, us1 night trip with friends
Playa Palms Beach Hotel, Playa del Carmen
Exceptional10.0
Playa Palms - Relaxing and Beautiful
We spent our winter family trip at Playa Palms, and were so happy with the hotel! The room was very spacious and clean, staff was very helpful. The hotel is in the PERFECT location in Playa Del Carmen, close to great food, entertainment, and centrally located for all the excursions we had planned ( i.e. Tulum, Coba, Xel-Ha). The beach is small, but we would walk down to Lido club for ocean swims. The hotel pool is very refreshing, and the garden throughout the property was beautiful. Would highly recommend for a quiet family stay!
Mandy, us5 night family trip
Playa Palms Beach Hotel, Playa del Carmen
Exceptional10.0
Loved this place
We loved the Playa Palms Beach hotel - the small size was exactly what we were looking for, and the location was close to everything we wanted to see/visit. The apartment was spacious and perfect for our small family with everything we needed including an umbrella and unlimited potable water. Our only complaints were there's a night-club down the street so Friday and Saturday nights are loud until 2 or 3 am, the beach isn't useful for sitting or swimming (lots of smelly seaweed, boats moored), and the wifi was spotty.
Megan, us5 night family trip
Playa Palms Beach Hotel, Playa del Carmen
Exceptional10.0
Overall, very good. Good location. Able to get snacks and drinks on the beach. Room was clean. Only issue was getting enough towels. Got bath towels daily, but had to keep asking for wash cloths for each person. Then promised and didn't deliver.
Mary, usRomance trip

See all reviews

Playa Palms Beach Hotel, Playa del Carmen

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