Mamaison All-Suites Spa Hotel Pokrovka, Moscow

The reception is not as expected in terms of being helpful or courtesy

Average

I loved this hotel, I had a 1 bedroom suite and it was so nice... luxurious, spacious. It felt like I was in a home rather than a hotel. The only issue I have is as a tourist I wish I was a little more central. It wasn't a bad walk, only 20 minutes or so, to get to Red Square. But there is not subway stop close by so my only option was walking or taxi. But considering how nice the hotel is, I was still quite happy overall.

This is definitely a 5 star hotel, excellent service and great facilities. It's set back from the street a little with a small park in front so it's especially quiet. It's walking distance... But a long walk... to red square. And the metro stop isn't any closer really than red square. The neighborhood is definitely more if a locals area, which can be good or bad depending on what you like.

I have stayed at this hotel a few times. The value for money is pretty good, and the rooms are like apartments, so there is room to move around. Great if you are staying for more than a day or two as it feels a bit more home-like than a normal hotel room. The front desk service is fine, but I still cannot figure out how to call the front desk or anyone else from the room. Also, the young lady that works in the restaurant at breakfast is a bit rude most of the time and acts really strange. The breakfast itself could be better as well.