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1 room, 2 adults
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Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres

4 stars
Carretera GarrafonVista Alegre K.M. 4.5 SM, 8 Mza. 62, Isla MujeresQROO77400Mexico, 800-491-6126
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  • Cancun, Quintana Roo (CUN-Cancun Intl.) 75-min drive; 22.8 miles/36.6 km
  • Free self parking
  • Free valet parking
  • Airport shuttle
  • Free ferry terminal shuttle
Excellent4.4 / 5
Room
Great room
Service
Fantastic service
Beach
Beautiful beach
Food
Food is all right
133See all 133 Hotels.com reviews
From 959 reviewsTripAdvisor Traveller Rating

Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres

Hotel Info: 866-539-8117

from $472
  • Club Room, 1 King Bed, Concierge Service
  • Deluxe Room, 1 King Bed, Jetted Tub, Ocean View
  • Deluxe Room, Jetted Tub,
  • Deluxe Room, Jetted Tub, Resort View
  • Deluxe Room, 1 King Bed, Jetted Tub, Pool View

At a glance

Key facts

Hotel size

  • This hotel has 62 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the rate and benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free ferry terminal shuttle *

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Isla Mujeres
  • Isla Mujeres All Inclusive
  • Isla Mujeres Palace Couples Only
  • Isla Mujeres Palace Couples Only All Inclusive Resort
  • Palace Couples Only All Inclusive Resort
  • Palace Resort Isla Mujeres

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Swim-up bar
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Beach towels
  • Pool sun loungers
Working away
  • 24-hour business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 21-inch LED TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Snorkeling excursions

Land activities
  • Bicycling

Lessons/classes/games
  • Bartending
  • Language

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Premium food items
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Dining

Azul Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Lobby Bar - This lobby lounge overlooks the ocean. Open daily.

Pool and Snack Area - Onsite diner. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Free bicycles on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site

Nearby

  • Ecotours nearby
  • Sailing nearby
  • Windsurfing nearby

Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres’s small print

Also known as

  • All Inclusive Isla Mujeres
  • Isla Mujeres All Inclusive
  • Isla Mujeres Palace Couples Only
  • Isla Mujeres Palace Couples Only All Inclusive Resort
  • Palace Couples Only All Inclusive Resort
  • Palace Resort Isla Mujeres

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 133 reviews

Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres
Poor1.0 / 5
Warning - this hotel is no longer what it once was
We were on our fourth stay at the Palace. We obviously have had good results with past visits but something has clearly happened to this hotel. It has gone downhill drastically. The food was barely edible and often not. Staff was no longer up to par. We won't be returning.
4 night romance trip
Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres
Outstanding5.0 / 5
Best service I've ever experienced!
It was amazing stay! the hotel service was above and beyond. I've been in a lot of luxury hotels but this one has the best team I have ever met, everything was handled immediately. another plus of this hotel is that if you're staying 3 nights in palace resorts you will get resort credit that can be use also for attractions in this area like snorkeling, scuba diving and swim with dolphins which was great!! the hotel is not in the city center but it was good for us, since the beach was private and quite(and if you want to get to the city center it will cost you only 75 pesos). If you are celebrating honey moon you will get the honeymoon package which includes private romantic dinner on the beach.
3 night trip
Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres
Excellent4.0 / 5
Very Relaxing time
The hotel was inviting and very relaxing. It is a boutique hotel which is exactly what we like so if you're looking for a lot of activity and a party atmosphere this is not the place for you. We met a lot of great people - most of them club members with Palace Resorts. The staff at the hotel are very service oriented. They do everything they can to make sure your needs are being met.Far too many staff members to point out but I'll name a few we connected with the most- Chef Nydia, Rosa, Arianna, Giovanni in the dining room. Hector and Dario at the pool bar, Lourdes and Pilar at guest relations, Ulysses at the front desk. I'm sure I'm overlooking someone - everyone is very friendly. We highly recommend renting a golf cart and exploring the island. We rented a golf cart two different days and we should have rented a cart for the whole week - much more economical. It would be great if the hotel rented carts or had a contract with one of the locals. We really enjoyed Dolphin Discovery - Premium Package is definitely worth it. We also used some of our credits for Garrafon Gate to snorkel but the tide is way too strong to snorkel and the fish varieties were very limited so we were disappointed. We suggest taking one of the other tours for snorkeling. With that said - there are plenty of other activities you may enjoy more than we did. The beach at the hotel is not that good so if you like to spend a lot of time on the beach we suggest you visit the north point.
7 night romance trip
Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres
Outstanding5.0 / 5
Isla Mujeres-Great Place
Great in all aspects. The only issue was excessive noise from workmen throwing tiles in a truck at 7am, which woke us up abruptly and could not sleep further.
4 night romance trip

See all reviews

Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres

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