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Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.5/10

Amenities

7.9/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Fair

Bad food, no air conditioning for 3 days, not adults only as described, bad luck with tours, time share host kept hassling me, hard to get dinner reservations
Guy, 11-night family trip
Verified Expedia guest review

6/10 Good

They said to make reservations at the reasturants to eat. Thing is you couldn"t make a reservation. Ate buffet all week. Not good
Robert, 5-night family trip
Verified Expedia guest review

6/10 Good

Poor room WiFi. Hard to book an a la cartes Don't really need the caged animals in the middle of resort.
Carl, 7-night family trip
Verified Expedia guest review

6/10 Good

No wifi in our room our whole week.
Verified Expedia guest review

8/10 Very Good

Sonia, 8-night trip
Verified Expedia guest review

2/10 Poor

When we arrived they kept putting us in rooms that were occupied we were not able to get a reservation at any of the restaurants. Children were in the adults only area and when we tried to address how unsatisfied we were they did not listen to any of our concerns. We got 3 different room before
Adam Avelino, 5-night romance trip
Verified Expedia guest review

4/10 Fair

It’s NOT adults only!!! Screaming children every. RIP OFF. I’ve stayed at numerous places in playa del Carmen but this is the worse
Jerry, 5-night trip with friends
Verified Expedia guest review

4/10 Fair

The beach is beautiful, the staff are friendly. I have stayed through Expedia 3 times at this resort. It is always a pain to check in.. taking at least an hour.Lobby bar will give you drinks.. No Idea why. This time it was really difficult.. their computers were not working? or at least the ones they use to check in with..Check in staff looked stressed. I asked for a room near an elevator or close to an exit as one of our party had knee problems.. They gave us a room near a broken elevator on the top floor.. in room 1412 the air conditioner didn't work well.. room was always close to 80 degrees..horrible to sleep in... so they offered us other rooms.. one was next to the pool pump very loud. We ended up staying in the rooms as assigned. When they were unable to fix the AC the only room available was in the kids section. I'm not sure if I would return as at 66 years old AC at night is a must ..my brother went into town and bought a fan but still tough to sleep. .Be careful if you have to see the doctor.. I was ordered Flagyl and as it was in spanish I didn't recognize it, never told not to drink or go in the sun? at an all inclusive beach resort ? Food is great. French, Italian restaurants very good. Drinks fair. Shows good/ok .running out of space.. I love the beach, if you do you will love it there.. no public hot tub though. pool looks nice. Do not unpack until you check out your room. Dinner res. works great on app. Bring lots of small bills for tips.
Mary e, 10-night family trip
Verified Expedia guest review

6/10 Good

Very beautiful area and beach. Rooms need renovation! Our room had mold in many places and a very dirty mattress. Check in took over an hour - they didn't have our booking. For tired people after a long journey, this is unacceptable.
Natalya, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

The best beach .
Denisa, 6-night romance trip
Verified Expedia guest review