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Ocean Coral & Turquesa - All Inclusive, Puerto Morelos

4-star4 stars
Super manzana 12, Lote 1-05Puerto MorelosQROO77580Mexico

Puerto Morelos beachfront resort with 9 restaurants, spa
  • VIPVIP properties

    VIP properties have been recognized for offering exceptional service to our customers.

  • Free WiFi and free parking
Very Good8.0
Pool
Great pool
Bar and Beverages
Bar is awesome
Food
Delicious food
Beach
Beautiful beach
743See all 743 Hotels.com reviews
From 12,262 reviewsTripAdvisor Traveller Rating

Ocean Coral & Turquesa - All Inclusive, Puerto Morelos

from $182
  • Privilege Junior Suite Garden Jetted Tub
  • Junior Suite, Balcony, Ocean View
  • Junior Suite, Balcony, Garden View
  • Privilege Master Suite
  • Privilege Junior Suite Ocean View
  • Junior Suite, Garden View (Special Promo)

At a glance

Key facts

Hotel size

  • This hotel has 591 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking (limited)

Offsite

  • Shopping center shuttle *

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • 9 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Swim-up bar
  • Free use of nearby fitness center
  • Spa tub
  • Beach towels
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Meeting rooms 4
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 21
  • Year Built 2008
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing equipment
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Despacio Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

Dining

Blue Moon - This fine-dining restaurant serves dinner only.

Route 66 - This restaurant specializes in American cuisine and serves dinner only.

Ritratto D Italia - This restaurant specializes in Italian cuisine and serves dinner only.

Los Girasoles - This restaurant specializes in Mexican cuisine and serves dinner only.

Ocean Coral & Turquesa - All Inclusive, Puerto Morelos’s small print

Also known as

  • Ocean Coral
  • Ocean Coral Turquesa
  • Ocean Coral And Turquesa
  • Ocean Coral All Inclusive
  • Ocean Coral All Inclusive Puerto Morelos
  • Ocean Coral Puerto Morelos
  • Ocean Coral & Turquesa Hotel Puerto Morelos
  • Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
  • Ocean Coral Turquesa All Inclusive Puerto Morelos
  • Ocean Coral Turquesa All Inclusive
  • Ocean Coral Turquesa Puerto Morelos

Policies

Only registered guests are allowed in the guestrooms.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge of MXN 800

Babysitting/childcare is available for an extra charge

Shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Ocean Coral & Turquesa - All Inclusive, Puerto Morelos

Landmarks

  • Crococun Zoo - 34 min walk
  • Ojo de Agua Beach - 2.7 mi / 4.3 km
  • Puerto Morelos Town Square - 2.9 mi / 4.7 km
  • San Jose Catholic Parish - 2.9 mi / 4.7 km
  • Puerto Morelos Reef - 2.9 mi / 4.7 km
  • Artisans Market - 3 mi / 4.8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 5.2 mi / 8.4 km
  • Petempich Bay - 6.7 mi / 10.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
  • Free self parking
  • Limited parking
  • Shopping center shuttle (surcharge)

Recent reviews

Very Good 8.0 From 743 reviews

Ocean Coral & Turquesa - All Inclusive, Puerto Morelos
Fair4.0
horrible costumer service
We arrived and checked in for an overnight stay. Everything was fine until we went to leave our Room. Our door wouldn't lock. we immediately called the front desk, and instead of them changing our room...we waited 2 hours til someone was able to fix it.. Wasted our whole afternoon. Food was subpar at best, and the bed was awful. Will never stay there again.
Norbert, us1 night trip with friends
Ocean Coral & Turquesa - All Inclusive, Puerto Morelos
Very Good8.0
We loved it
My stay was great. I was sad about the mother nature seaweed issue, but people worked on it all day every day trying to keep it clean. The resort was clean and we felt very safe there with all the security. We only left the resort once for a group trip on an excursion, so I never actually saw the "local" area. I was there for spring break with my daughter. The weather was perfect and the resort had plenty of entertainment going on. I do wish the resort had a few more snack options for during the day to just grab and go. The best I could find were some sandwiches at the deli. A small bag of chips in the gift shop will cost you $9.00, but this is my only small complaint I can come up with. We felt the food was best at the Sensai, but the buffet is always open and offers tons of options. Juan the bartender at the swim up pool was very friendly. Last I suggest taking advantage of the "small sail boats" and/or kayaks you can use for free at the resort (they don't advertise it). It is located at the end of the resort near the kids pool. Also, right there just past the resort is a small little "gift shop" area right on the beach. As for the Privilege, we did not upgrade and I don't know the price, but for me the only benefit would have been the top shelf liquor. Otherwise I did not miss it at all. We stayed in building 9 near the swim up pool and for location this was great. We had a small view of the ocean which was perfect.
Janie, us5 night trip
Ocean Coral & Turquesa - All Inclusive, Puerto Morelos
Very Good8.0
A good time!
Hotel staff, grounds, and restaurants were all nice. Food and drinks were very good! We had a Preferred Master Suite overlooking the ocean. The suite was good size but the room is actually very dated.. so that was a little disappointing. Another challenge was the seaweed issue on the beach and in the water (from Puerto Morelos down to Tulum) so beach time was not a viable option. However, their pools were clean and refreshing and that was just fine! Overall, a nice hotel at a good price.
Michael, us4 night trip
Ocean Coral & Turquesa - All Inclusive, Puerto Morelos
Very Good8.0
SCAM!!! Website
The resort was amazing, but I think it’s a SCAM that is being done when the front desk tells me that upon check-in many people undure additional charges when kids ages were clearly typed in by me but then told I didn’t put them in?!? I believe this Is news worthy and will not let this go-it’s ridiculous that you try to sell people on one vacation-then trap them while in mexico(a foreign country) and then try to blame the customer for your glitch in the computer system! I will never use hotels.com or expedia or anything other search engine associated with this company. Since retiring I am currently telling my all my friends/family-I will bring it to the news and on social media-this is a totally scam you are doing!! I don’t need your automatic response the you are so sorry and you “lament” what happened I am super upset that I was charged $1200 additional dollars!! Way to dampen our vacation! The charges will be disputed
Emily, us5 night trip
Ocean Coral & Turquesa - All Inclusive, Puerto Morelos
Good6.0
Wouldn't stay here again on principle.
This might be a weird review but I will write one because I feel compelled to. First, let me say the hotel/resort was great! Service was great, the food was what you can expect from an all-inclusive. The beach was nice, clean, it's a vacation spot. What I DO NOT LIKE or AGREE WITH is the whole privilege thing. We booked the room because it was inexpensive for an ocean view, compared to other hotels in the area. We didn't realize that when we got there, there would be an up-sell to be a part of the "privilege" group. I understand, you pay more, you get top shelf liquor, your own butler, etc. This is common for some hotels, it's like a VIP offering. I guess I didn't like how the resort separates people and makes one feel like they are more/better than the other. What was really disturbing is that there were tags on the doors for the privilege people, there were privilege flags along the beach to separate the privilege from the regular guests, there were even areas that only privilege guest can go to. All the resort workers also would say you're privilege, you're not privilege. This was a joke! We travel several times a year and are so grateful that we have the means to do so, but it's not because we're privilege. It's because we work hard and find value in traveling and the exposure/life perspective we get from it. To me, it's a privilege to breathe, to be able to walk, it's an awareness. I think the hotel should change the theme to "Choice."
Kimberly, us2 night trip

See all reviews

Ocean Coral & Turquesa - All Inclusive, Puerto Morelos

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