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1 room, 2 adults
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Best Western Plus the Inn of Lackawanna, Lackawanna

2.5 stars
2500 Hamburg TurnpikeLackawannaNY14218United States of America, 866-925-8648
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Good3.9 / 5
Service
Fantastic service
Comfort
Rather comfortable
Breakfast
Tasty breakfast
Food
Delicious food
189See all 189 Hotels.com reviews
From 224 reviewsTripAdvisor Traveller Rating

Best Western Plus the Inn of Lackawanna, Lackawanna

Hotel Info: 866-925-8648

from $81
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator
  • Deluxe Room, 1 King Bed, Jetted Tub
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator
  • Standard Room, 1 King Bed, Accessible, Bathtub
  • Standard Room, 1 King Bed
  • Standard Room, 1 King Bed, Accessible, Non Smoking
  • Standard Room, 2 Queen Beds
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator

At a glance

Key facts

Hotel size

  • This hotel has 59 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Other information

  • Smoke-free property

Also known as

  • Best Western Lackawanna
  • Best Western Plus Inn Lackawanna
  • Best Western Plus Lackawanna

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Rollaway beds are available for an additional charge

In the hotel

Food and drink
  • Free buffet breakfast
Things to do
  • Indoor pool
  • Fitness facilities
Working away
  • 24-hour business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Best Western Plus the Inn of Lackawanna, Lackawanna’s small print

Also known as

  • Best Western Lackawanna
  • Best Western Plus Inn Lackawanna
  • Best Western Plus Lackawanna

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Rollaway beds are available for an additional charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 189 reviews

Best Western Plus the Inn of Lackawanna, Lackawanna
Outstanding5.0 / 5
excellent experience
expedited the best and got it to thanks
1 night trip
Best Western Plus the Inn of Lackawanna, Lackawanna
Fair2.0 / 5
Shameful Mgmt doesn't help otherwise good hotel
One hour after arrival, I decided to take a nap. Woke up itching and realized I had been bitten. I raised the sheets and discovered a dead bed bug (10/14/2016). Room 316. I tore a sheet from the notepad to collect it from the sheet and to share with the hotel staff. My room was immediately changed to room 321. I did not experience any discomfort in the new room except I had difficulty sleeping as the psychological damage had been done. I tried to speak with the manager but she was unavailable both at the time and later, during checkout. My attempts to contact her via telephone have also been unsuccessful and she has not returned my call. Had I not endured any time in Room 316 or had received some reassuring feedback from Management, i believe my experience would have been mostly positive.
1 night trip
Best Western Plus the Inn of Lackawanna, Lackawanna
Good3.0 / 5
Our 1st morning, as we were getting ready for the day, the fire alarm went off. We called the front desk & were advised it was a false alarm. The next night, the fire alarm went off around 4 am. We were advised to evacuate & went outside in the rain & waited in the car. After the fire department completed inspection, we were allowed to return. Just as we were getting back to sleep, the alarm went off again. Awhile later, it went off yet again. "Sorry IF you were inconvenienced," was the closest thing to a management acknowledgment. Two days later, and I'm still tired from that ruined night of sleep. I'd love to hear from Hotels.com about this. Please do contact me.
3 night trip with friends
Best Western Plus the Inn of Lackawanna, Lackawanna
Outstanding5.0 / 5
Nice place.
Convenient especially when downtown Buffalo is sold out or too crazy expensive.
1 night business trip
Best Western Plus the Inn of Lackawanna, Lackawanna
Good3.0 / 5
Room was clean. Pool needed some attention.
3 night romance trip

See all reviews

Best Western Plus the Inn of Lackawanna, Lackawanna

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