Hotel Villa Mercedes

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View from room
View from room
1 bedroom, in-room safe, blackout drapes, iron/ironing board
View from room

Overview of Hotel Villa Mercedes

Hotel Villa Mercedes

3.5 star property
3.5-star hotel with 2 restaurants, near Amber Museum of Chiapas

8.6/10 Fabulous

138 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Separate bedrooms
  • Bar
  • 24/7 front desk
  • Meeting Facilities
The price is $40
Price available on 9/6/2022
Diagonal Hermanos Paniagua 32, San Cristobal de las Casas, CHIS, 29264
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Free area shuttle
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Private bathroom
  • Separate bedroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 70 min drive
  • Free area shuttle

About this property

Hotel Villa Mercedes

Enjoy your visit to San Cristobal de las Casas with a stay at Hotel Villa Mercedes. For a bite to eat, guests can check out La Chimenea, one of 2 restaurants, which serves breakfast, lunch, and dinner. This Colonial hotel also features a bar/lounge, a snack bar/deli, and a terrace. Fellow travelers like the convenient parking.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 83 rooms
  • Arranged over 2 floors


  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free secured, uncovered onsite self parking
  • Free onsite extended parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site


  • Free area shuttle within 3 kilometers

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Free local shuttle

What to do

  • Shopping
  • Use of nearby fitness center
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (4408 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas


  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch plasma TV
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


La Chimenea - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of MXN 165 for adults and MXN 85 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards and cash.

Also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes Hotel
Hotel Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes Hotel San Cristobal de las Casas

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very Good

Great hotel. Great food, service and cleanliness. The only 2 negative things I would point out is that the hotel does not have an elevators nor does it have a thermostat in the rooms. Other than these to issues I would recommend this hotel.
4-night family trip
Verified Expedia guest review

8/10 Very Good

Americo, 1-night family trip
Verified guest review

8/10 Very Good

Very attractive rooms, great staff, easy parking and close to downtown and shopping. The only downside was the lack of heat in the room. It gets close to freezing at night and it can get a bit chilly in the room. I travel with a small space heater when in the Altiplano but others should be advised. Also, the breakfast Buffet was marginal. No eggs, no sausages, and the Mexican dishes were not very tasty.
Stephen, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Staff always attentive, very friendly and ready to make your stay a pleasant one. Room was clean with plenty space. Liked the brick ceiling in the room. Also the lobby was cozy. They had las catrinas and jaguars
4-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Clean, Attractive Rooms and Attentive Staff
Really nice rooms a little outside of town, with free secure parking. Perfect for a road trip. The thing that was great was the staff. They accidentally double charged me, and I would not have noticed until I got back from vacation. They alerted me to the mistake and corrected it immediately. I really appreciate their service and honesty, they went the extra mile.
Claudia, 1-night trip with friends
Verified guest review

10/10 Exceptional

Good stay!
Good stay. Just a little bit noisy. No microwave in the room.
Verified guest review

10/10 Exceptional

Good stay!
A little bit noisy and pricey.
Verified guest review

8/10 Very Good

Lousy shower and internet never worked
Hotel restaurant needs improvement
Verified guest review

10/10 Exceptional

Verified guest review