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Valentin Imperial Maya All Inclusive, Riviera Maya

4.5 stars
Carr.Fed.307 ChetumalPuerto Juarez Km.311, Playa del CarmenQROO77710Mexico, ‏‎800-491-6126
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Outstanding4.6 / 5
Location
Great location
Service
Fantastic service
Food
Delicious food
Vibe
Awesome vibe
586See all 586 Hotels.com reviews
From 10,160 reviewsTripAdvisor Traveller Rating

Valentin Imperial Maya All Inclusive, Riviera Maya

Hotel Info: 866-539-8117

from $280
  • Silver Junior suite
  • Suite, 1 Bedroom (Imperial)
  • Diamond Suite Privilege
  • Golden Junior Suite
  • Golden Swim Up Jr Suite
  • Deluxe Jr Suite
  • Emerald Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 524 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive

In the hotel

Food and drink
  • Free hot/cold buffet breakfast
  • 9 restaurants
  • 11 bars/lounges
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • On private beach
  • Beach towels
  • Number of outdoor pools - 2
  • Health club
  • Outdoor tennis court
  • Full-service spa
  • Steam room
  • Nightclub
  • Tennis on site
  • Sauna
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 15
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Entertainment
  • Onsite live performances

Spa

The spa offers massages, manicures and pedicures, and facials. Chocolate body wraps and make-up application are also performed. At least 2-days advance notice recommended for spa treatments.

Dining

Il Olivo - This restaurant specializes in Italian cuisine and serves dinner only.

Ginger - This restaurant specializes in fusion cuisine and serves dinner only.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only.

Tierra - This restaurant specializes in Argentinean cuisine and serves dinner only.

Mar and Lobster Pot - This restaurant specializes in seafood and serves dinner only.

Recent reviews

Outstanding 4.6 /5 from 586 reviews

Valentin Imperial Maya All Inclusive, Riviera Maya
Excellent4.0 / 5
Nice hotel.
Gorgeous grounds and beautiful beach. Service was generally very good. Food was good to very good overall. One item to note: Mexican air conditioning is not like US air conditioning. It cools but does not take out the moisture, so you're clammy all the time. This is pretty much all Mexican air conditioning, not just this hotel. So be prepared to be sweaty.
9 night romance trip
Valentin Imperial Maya All Inclusive, Riviera Maya
Outstanding5.0 / 5
EXCELLENT in every single aspect
Believe me, it's worth every single dollar! The beach by itself would already be enough to choose this hotel, but imagine an all inclusive with many à la carte restaurants that I'd easily be more than glad to choose and pay for if I was outside of the hotel. The service is also the best that you can get. Do yourself a favor and stay a few days here here, you'll thank me afterwards =)
3 night romance trip
Valentin Imperial Maya All Inclusive, Riviera Maya
Outstanding5.0 / 5
Fantastic All Inclusive - perfect beach and food!
We had a fantastic time at the Valentin Imperial Maya. The small pool was wonderfully quite and great for relaxing or actually swimming laps. The food was the bast that I've had at an all-inclusive: plenty of fresh seafood, fruit and vegetables. Don't miss the smoked Balinese duck at the Polynesian restaurant! of the sashimi and sushi bar. After years of being loyal Sandals customers, we are now Valentin fans. The beach is gorgeous, and even tho the resort was 100% full, we always found chairs in the shade at both the pool and the beach. Special thanks to Daniel in the Piano bar for his innovative drinks and explanations of how they were made, and to Barbara, the yoga, pilates, crossfit and aqua fitness instructor. Ricardo, the concierge is building 2 was always delightfully friendly and helpful. Every staff member with whom I interacted was friendly and outgoing. My only complaint was the open bathroom set up in the Silver suites with the jacuzzi dividing the bathroom from the bedroom. I cant sleep if it isn't really dark, and the open bathroom let light into the bedroom which could not be closed off. That was a small issue compared to the relaxing, wonderful vacation that we had. Wishing I was back there- and I will be a repeat visitor!
6 night romance trip
Valentin Imperial Maya All Inclusive, Riviera Maya
Excellent4.0 / 5
Reserve room not ready. No accommodation.
Room with King that was reserved was not ready until second day so had to take time to change rooms. When this happened last year at a Couples resort they were very apologetic and get resort credits etc. This did not occur here and was disappointed at lack of understanding that we had to take valuable vacation time to repack, meet staff, and move rooms. Snorkel cost extra. Transport to Playa del Carma cost extra. You get the idea. Otherwise staff was friendly. Food and drinks were above average.
5 night romance trip
Valentin Imperial Maya All Inclusive, Riviera Maya
Outstanding5.0 / 5
Beautiful resort, very relaxing, lovely beach
The rooms and all public areas were quite lovely and very clean. There were some room maintenance issues that needed attention (my sister's tub motor broke and flooded their room; our shower leaked) but the staff was extremely responsive, friendly and helpful including the maintenance, waiters and activities staff. Only exception was the front desk which was a little slow at times, including our check-in which was delayed. The resort has beautiful grounds, two large (unheated) pools, as well as a gorgeous beach that was quite nice for swimming. Weather was lovely in January. We enjoyed our stay immensely!
7 night romance trip

See all reviews

Valentin Imperial Maya All Inclusive, Riviera Maya

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