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Hotel Hospes Puerta de Alcalá

Luxury hotel with full-service spa, connected to the convention center, near El Retiro Park

  • Free WiFi
From
$215

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  • Deluxe Double Room, city view - Bathroom
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Plaza de la Independencia 3, Madrid, 28001, Madrid, Spain
9.0.Superb.
  • It is rated as a 5 stars hotel. Well, 5 stars hotels are different. This is a good 4…

    Jul 13, 2020

  • The hotel is in the city center. It is within walking distance to many restaurants. It is…

    Mar 6, 2020

See all 174 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Safe
Shopping
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 42 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness center

What’s around

  • In Salamanca
  • El Retiro Park - 2 min walk
  • Gran Via Street - 9 min walk
  • Thyssen-Bornemisza National Museum - 9 min walk
  • Prado Museum - 11 min walk
  • Puerta del Sol - 17 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Dreamer´s Double Room
  • Deluxe Double Room
  • Junior Suite
  • Deluxe Double Room, city view
  • Double Room (with extra bed)

What’s around

Landmarks

  • In Salamanca
  • El Retiro Park - 2 min walk
  • Gran Via Street - 9 min walk
  • Thyssen-Bornemisza National Museum - 9 min walk
  • Prado Museum - 11 min walk
  • Puerta del Sol - 17 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 21 min walk
  • Plaza Mayor - 22 min walk
  • Royal Palace of Madrid - 28 min walk
  • Principe Pio - 38 min walk
  • Madrid Rio - 45 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 17 min drive
  • Madrid Recoletos Station - 6 min walk
  • Atocha Cercanías Station - 20 min walk
  • Madrid Atocha Station - 22 min walk
  • Retiro Station - 3 min walk
  • Banco de Espana Station - 7 min walk
  • Serrano Station - 9 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
map
See on map
Plaza de la Independencia 3, Madrid, 28001, Madrid, Spain

At a glance

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*
  • 1 per room (up to 33 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite valet parking (EUR 39 per day)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Steam room

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1830
  • Conference space size (meters) - 170

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1883
  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • French
  • Italian
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • Plasma TV
  • Satellite TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include sports massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily.

Dining

Independencia - This restaurant specializes in Spanish cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Small print

Also known as

  • Hospes
  • Hospes Puerta Alcalá Hotel
  • Hospes Puerta Alcalá Madrid
  • Hospes Puerta Alcalá
  • Hotel Hospes Puerta Alcalá
  • Madrid Hotel Hospes Puerta de Alcalá Hotel
  • Hotel Hospes Puerta Alcalá Madrid
  • Hospes Puerta Alcalá
  • Hotel Hotel Hospes Puerta de Alcalá Madrid
  • Hotel Hotel Hospes Puerta de Alcalá
  • Hotel Hospes Puerta de Alcalá Madrid
  • Hospes Madrid
  • Hotel Hospes Madrid
  • Hospes Puerta Alcalá Madrid
  • Hospes Puerta de Alcalá
  • Hospes Puerta De Alcala Madrid
  • Hotel Hospes Puerta de Alcalá Hotel
  • Hotel Hospes Puerta de Alcalá Madrid
  • Hotel Hospes Puerta de Alcalá Hotel Madrid
  • Hotel Hospes
  • Hotel Hospes Madrid
  • Madrid Hotel Hospes
  • Hospes Hotel Madrid
  • Hospes Madrid Hotel Madrid
  • Madrid Hospes Hotel

Optional extras

Valet parking costs EUR 39 per day

Rollaway beds are available for EUR 60.0 per night

Buffet breakfast is offered for an extra charge of EUR 28 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 30 per accommodation, per stay

Airport shuttle service is offered for an extra charge of EUR 90 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Hospes Puerta de Alcalá does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs EUR 39 per day.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of EUR 30 per accommodation, per stay. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, Independencia offers alfresco dining and Spanish cuisine. Nearby restaurants include Los Jerónimos (3-min walk), Mestizo (3-min walk), and James Joyce Irish Pub (3-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 90 per vehicle roundtrip.
  • No, this hotel doesn't have a casino, but Casino Gran Via (14-min walk) and Casino de Madrid (14-min walk) are both nearby.
  • Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Indulge in a treatment at the spa and make the most of other amenities like a steam room.
9.0.Superb.
  • 10.0.Exceptional

    Second time at Hospes. Great staff and good location.

    MARIADELOURDES, 3 night family trip, Jan 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic Hotel in Madrid

    I'm super picky about hotels and was pleasantly surprised with this hotel. I'm happy to know that they even have other hotels in Spain. This was a great hotel from location, cleanliness, staff & service. We absolutely loved our room and stay there. The gentlemen at the front desk were welcoming, informative and professional. I would definitely stay there again and would highly recommend it.

    3 night trip, Nov 2, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This was a great hotel with friendly staff. The locations was perfect

    1 night romance trip, Oct 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Absolutely fabulous hotel - room was beautiful; location was perfect

    Stephen, 1 night trip with friends, Oct 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We had a truly stunning room overlooking the Plaza de la Independencia. It had a bathtub. We upgraded to get this room

    2 night romance trip, Oct 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The service was second to none. Every need was either anticipated or handled.

    3 night romance trip, Sep 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    We loved staying at hotel hospes la puerta de Alcala. Staff, clean, location very close to Salamanca upscale neighborhood and parque El Retiro superb. Will stay in this hotel when visiting Madrid.

    Olga, 1 night family trip, Sep 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Overall a good experience. We were greeted at the curb and had our luggage taken care of. Easy and quick check in. Free upgrade of our room. Reasonable rate for downtown Madrid. Would stay again.

    1 night romance trip, Sep 10, 2019

    Verified Orbitz guest review

  • 8.0.Very Good

    La ubicación es perfecta, el servicio es buenisimo, el personal siempre buscando apoyarte y son muy amables. La habitación me parece que le falta al diseño pero es una muy buena opción

    1 night romance trip, Sep 3, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Amazing hotel!! Beautiful location! So close to everything, beautiful multilingual staff.. worth every dime!!

    Debra, 3 night trip, Aug 31, 2019

    Verified Hotels.com guest review

See all 174 reviews