All hotels in Xi'an, China
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Shangri-La Hotel, Xian, Xi'an

4.5 starsFor the benefit of our customers, we have provided a rating based on our rating system.
38b Keji RoadXi'anShaanxi710075China, 800-491-6126
Loved by guests
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Outstanding4.6 / 5
Room
Room is all right
Location
Great location
Pool
Great pool
Food
Delicious food
60See all 60 Hotels.com reviews
From 1,425 reviewsTripAdvisor Traveller Rating

Shangri-La Hotel, Xian, Xi'an

Hotel Info: 866-539-8117

from $99
  • Horizon Club Room(1 pax.)
  • Executive Suite
  • Executive Room, 1 King Bed, City View (Single)
  • Horizon Club Room
  • Deluxe Room, Garden Area
  • Deluxe Room
  • Executive Room, 1 King Bed, City View
  • Premier Suite
  • Deluxe Suite
  • Presidential Suite
  • Executive room
  • Premier Room, 1 King Bed
  • Shangri-la Suite

At a glance

Key facts

Hotel size

  • This hotel has 393 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time 2 PM-3 AM
  • Check-out time is noon
  • Express check-in/out
There is no front desk at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.
Airport shuttle service is available at scheduled times. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle at scheduled times *

Parking

  • RV/bus/truck parking *

Also known as

  • Shangri-La Hotel Xian
  • Shangri-La Hotel Xian Xi'an
  • Shangri-La Xian
  • Shangri-La Xian Hotel
  • Shangri-La Xian Xi'an
  • Xian Shangri-La
  • Xian Shangri-La Hotel
  • Shangri-La Golden Flower Hotel China/Shaanxi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

RV/bus/truck parking is available for an extra charge

Rollaway beds are available for CNY 350 per night

Full breakfast is offered for an extra charge of CNY 178 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 499 per vehicle (one way)

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Full breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Bicycle rentals on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 11
  • Conference space
  • Meeting rooms 6
  • Conference space size (feet) - 19634
  • Conference space size (meters) - 1824
  • Conference center
  • Computer station
Services
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Chi the SPA has 6 treatment rooms. Services include hot stone massages, Swedish massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

Dining

Lobby Lounge - Overlooking the garden, this lobby lounge specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Tian Xiang Ge - Overlooking the garden, this restaurant specializes in dim sum and serves lunch, dinner, and light fare. Open daily.

Yi Cafe - Overlooking the garden, this buffet restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Siam Garden - Overlooking the garden, this restaurant specializes in Thai cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Shangri-La Hotel, Xian, Xi'an’s small print

Also known as

  • Shangri-La Hotel Xian
  • Shangri-La Hotel Xian Xi'an
  • Shangri-La Xian
  • Shangri-La Xian Hotel
  • Shangri-La Xian Xi'an
  • Xian Shangri-La
  • Xian Shangri-La Hotel
  • Shangri-La Golden Flower Hotel China/Shaanxi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

RV/bus/truck parking is available for an extra charge

Rollaway beds are available for CNY 350 per night

Full breakfast is offered for an extra charge of CNY 178 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 499 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 60 reviews

Shangri-La Hotel, Xian, Xi'an
Outstanding5.0 / 5
The best hotel ANYWHERE!
What can I say about my favorite Hotel? Not just in Xi'an, or China, but anywhere I've ever traveled! Great rooms- large, clean, comfortable, the best and most sincere staff you can find, and their breakfast buffet? - The best ever! I will stay no other place in Xi'an!
9 night family trip
Shangri-La Hotel, Xian, Xi'an
Good3.0 / 5
Rough around the edges still
Staggering incompetence at check-out. She tried to charge me for the prepaid room. Until a senior person corrected her. But then, even printing the bill took a good 10 minutes. Also, totally untrained wait staff. Never cleared the plates at breakfast -- just kept piling up on the table. Otherwise, fine! Great room. Pockets of good service.
2 night business trip
Shangri-La Hotel, Xian, Xi'an
Outstanding5.0 / 5
The staff was friendly and exceptional helpful. Try to have the name of the hotel written in Chinese or at least have the phone number of the hotel when you first arrive so the taxis driver will know where to go. Ours had to call the Shangri-La.
4 night romance trip
Shangri-La Hotel, Xian, Xi'an
Excellent4.0 / 5
Great Hotel, but location not very convenient
This is a great hotel with clean and upscale rooms. I was especially impressed by the friendliness of the hotel staff, who are also very helpful. I would have given the hotel a 5-star if it was not for its location. The hotel is located in a generic Chinese neighborhood, which is kind of dull and gray for an American's eyes. Also, you have to take a taxi to go anywhere because it is not on a subway line. Taxis can be hard to get, even with the help of the hotel staff. The real trouble is coming back to the hotel, when it could really be hard to get a taxi.
Family trip
Shangri-La Hotel, Xian, Xi'an
Outstanding5.0 / 5
Best hotel in ALL of China!
This has to be the best hotel in ALL of China, if not in every place I've ever visited! Will return again and again! Pros: Great location Very, very attentive and well trained staff. Great breakfast buffet and restaurant Beautiful facility I might also mention that I had a medical concern while I was there. The manager overheard the conversation, called the hotel Doctor immediately and had her personally escort me to the hospital, and through the "system". What could have taken all day, took only a couple of hours. When I returned I found a personal note in our room from the manager-if he could be of any further assistance, a selection of fruit laid out for us, and a small stuffed animal on my daughter's bed. Who does that now adays? This is a great hotel and a dependable, consistent hotel chain in China!
Family trip

See all reviews

Shangri-La Hotel, Xian, Xi'an

Is the description of this hotel not correct? Tell us