4/10 Fair
20 Jan 2023
Save your money and book with the hotel directly!
The room needs an update. It is on a floor that does not at all feel like Ala Moana, and the room solidified that it is NOT an Ala Moana Hotel stay.
You can tell the cleaning service was rushed and not up to par with the hotel cleaning as this owner uses a contracted company to clean (I'm assuming). Streak marks on reflective surfaces were present, residue from cleaning materials or spilled liquid on the mini fridge door, crumbs on the carpet in front of the dresser, and an alarm clock that was not plugged in at all helped to make this experience feel bootleg.The microwave looks like it was made at least 10 years ago.
The price of cleaning was included in the booking, so I expected a clean room and did not get one. Stains are present on the wall and you can see that the toilet was recently replaced, but no effort to adjust the flooring to make it less evident. Changes to the booking are also impossible, which is another reason why I would never book this room or with LSI again.




Verified traveller
1-night business trip
Verified Hotels.com guest review