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Pan Pacific Suzhou

Photo gallery for Pan Pacific Suzhou

Exterior
Indoor pool, outdoor pool, open 7:00 AM to 11 PM, pool umbrellas
Indoor pool, outdoor pool, open 7:00 AM to 11 PM, pool umbrellas
Indoor pool, outdoor pool, open 7:00 AM to 11 PM, pool umbrellas
Pacific Club, Club Room, 2 Single Beds | Down duvets, in-room safe, blackout curtains, iron/ironing board

Overview of Pan Pacific Suzhou

UNESCO Sustainable Travel Pledge

Pan Pacific Suzhou

4.5 star property
Luxury hotel with 2 restaurants, near Suzhou University

8.8/10 Fabulous

304 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
259 Xin Shi Road, Suzhou, Jiangsu, 215007

Room options

About this area

What's nearby

  • In Gusu District

Getting around

  • Wuxi (WUX-Shuofang) - 50 min drive
  • Hongqiao International Airport (SHA) - 58 min drive
  • Suzhou New District Railway Tram Stop - 14 min drive
  • Suzhou Railway Station - 16 min drive
  • Yixing High-Speed Railway Station - 31 min drive
  • Xinshiqiao Station - 6 min walk
  • Nanmen Station - 10 min walk
  • Sanyuanfang Station - 18 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Yun-Gei Cantonese Restaurant - 3 min drive
  • The Tang Palace Seafood Restaurant - 3 min drive
  • Guanyu Chi - 3 min drive
  • Wangsi Restaurant - 3 min drive
  • Songhelou - 3 min drive

About this property

Pan Pacific Suzhou

Pan Pacific Suzhou offers an airport shuttle (available 24 hours) for CNY 1200 per vehicle one-way. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at Garden Brasserie, one of 2 restaurants, which serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include a fitness centre, a sauna and a steam room. Fellow travellers like the pool and helpful staff. The property is only a short walk to public transportation: Xinshiqiao Station is 6 minutes and Nanmen Station is 10 minutes.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 480 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2 PM until 6 PM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 2 restaurants
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Pool table
  • Ping pong

Working away

  • Meeting rooms
  • Computer station
  • Conference space (15070 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Alarm clock
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Garden Brasserie – This poolside buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Hai Tien Lo – Overlooking the garden, this restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 128 for adults and CNY 64 for children
  • Airport shuttle service is offered for an extra charge of CNY 1200 per vehicle (one-way. Maximum occupancy 5)

Children & extra beds

  • Rollaway beds are available for CNY 175.0 per night
  • Airport shuttle for children between the ages of 1 and 18 costs CNY 0 (one-way)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Pan Pacific Suzhou Hotel
Pan Pacific Suzhou
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Does Pan Pacific Suzhou offer free cancellation for a full refund?
Yes, Pan Pacific Suzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pan Pacific Suzhou?
As of 9 February 2023, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on 12 February 2023 start from €81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pan Pacific Suzhou?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pan Pacific Suzhou?
Yes, there's an indoor pool, an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 11 PM.
Are pets allowed at Pan Pacific Suzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Pan Pacific Suzhou?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Pan Pacific Suzhou?
Yes, an airport shuttle is available. The charge is CNY 1200 per vehicle one-way.
What are the check-in and check-out times at Pan Pacific Suzhou?
You can check in from 2 PM - 6 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Pan Pacific Suzhou and nearby?
Pan Pacific Suzhou has an outdoor pool, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Pan Pacific Suzhou?
Yes, there are 2 on-site restaurants, featuring al fresco dining, international cuisine and garden views. Nearby restaurants include Guanyu Chi (2 mi), Songhelou (2.1 mi) and Wangsi Restaurant (2.2 mi).
Does Pan Pacific Suzhou have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Pan Pacific Suzhou like?
Pan Pacific Suzhou is in Gusu District, a short 6-minute walk from Xinshiqiao Station and 14 minutes' walk from Pan Gate.

Reviews

8.8

Fabulous

8.8/10

Cleanliness

8.7/10

Staff & service

8.7/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

The room I got was a bit old and need some refurbishment. But the building itself is gorgeous. Value for money.
Nic, 1-night trip
Verified Expedia guest review

6/10 Good

Beautiful decor; lovely garden; fun architecture, though hotel is laid out like a maze and walking distances rooms can be vast. Pools (in-door and out) are very nice. Hotel needs maintenance. Carpets dirty and worn. Furniture in room worn. Windows dirty. Staff very warm and super helpful. Eric, at Concierge desk, was particularly good. Special access to Pan Men Garden a big plus.
MGF, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

I really liked the service, quality, pace, integrity, rapport and atmosphere.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property, and convenient access to the Panmen Gardens. Quite a number of the staff can speak English, some can read English, all were helpful. Only complain is the front lobby was undergoing renovations, so space to move inside the front lobby was limited. Front lobby is on the third level, so if you did not encounter a staff upon arrival, you may get lost.My friend who arrived later got lost trying to find the lobby for the first time. He did not encounter the staff at level 1 when he arrived.
1-night trip with friends
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

The building is fascinating and the direct access to the gardens at Pan Men Gate is a wonderful amenity. The concierges were very helpful too. The #2 bus, which takes one to many of the tourist sites, stops just outside the door and runs reasonably frequently during the day and evening. We used it constantly. Do not have the Dim Sum lunch in the hotel's Chinese restaurant. It was overpriced and not very good. Also, the waiter offered us a pot of "new tea," which was wildly overpriced . We spent more on that one meal than we spent on all of the other four delicious meals we ate during the rest of our visit to Suzhou.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great Hotel with a Great Garden
Garden and service is excellent.
Chee Kwan, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Lovely Stay!
It was a very nice hotel, lovely breakfast, we love the panmen garden.
nur ammal, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

7-night family trip
Verified Hotels.com guest review

6/10 Good

Pan Pacific
The hotel is in Avery good location, but it is tired and needs updating.
Jill, 1-night romance trip
Verified Hotels.com guest review