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Pan Pacific Suzhou

4.5 star property
Luxury hotel in Gusu District with outdoor pool and indoor pool

Choose dates to view prices

Pan Pacific Suzhou

Photo gallery for Pan Pacific Suzhou

Indoor pool, outdoor pool, open 7:00 AM to 10:30 PM, pool umbrellas
Exterior
Premier Balcony Suite | Down comforters, minibar, in-room safe, blackout drapes
Daily buffet breakfast (CNY 128 per person)
Lobby

Overview of Pan Pacific Suzhou

8.8 out of 10 Fabulous
8.8/10 Fabulous

Property highlights

  • Pool
  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
The price is $66
Price available on 9/28/2023
Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
Main amenities
  • Daily housekeeping
  • 2 restaurants
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Spa services
  • Massage/treatment rooms
  • Business center
For families
  • Children stay free
  • Children's pool
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden

Room options

View all photos for Premier Twin Room

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin Room

  • 365 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier King Room

Down comforters, minibar, in-room safe, blackout drapes

Premier King Room

  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony King

Premier Balcony King | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

  • 388.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Deluxe King Room | Down comforters, minibar, in-room safe, blackout drapes

Deluxe King Room

  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin Room

  • 366 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Balcony Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Twin

  • 388.00 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

  • 689 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite, 1 King Bed

  • 689 sq ft
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Gusu District

Getting around

  • Wuxi (WUX-Shuofang) - 46 min drive
  • Suzhou Railway Station - 13 min drive
  • Suzhou New District Railway Tram Stop - 25 min drive
  • Suzhou North Railway Station - 28 min drive
  • Renminqiao South Station - 9 min walk
  • Nanmen Station - 10 min walk
  • Sanyuanfang Station - 18 min walk

Restaurants

  • 同得兴精品奥面馆 - 3 min drive
  • 清华酒楼 - 8 min walk
  • 麦当劳 - 10 min walk
  • A+ a休闲食品 - 4 min walk
  • AVANTI Restaurant - 4 min walk
Map

About this property

Pan Pacific Suzhou

Pan Pacific Suzhou is a great choice for a stay in Suzhou. Guests can indulge in deep-tissue massages or hydrotherapy, and 萃英园西餐厅-Garden Brasserie, one of 2 restaurants, serves international cuisine and is open for breakfast and dinner. An indoor pool, an outdoor pool, and a fitness center are other highlights at this luxurious hotel. Public transportation is just a short walk: Renminqiao South Station is 9 minutes and Nanmen Station is 10 minutes.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 336 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 6 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (17 years old and younger) stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Onsite garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 2 restaurants
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Pool table
  • Table tennis

Working away

  • Business center
  • 11 meeting rooms
  • Coworking spaces
  • Conference space (12917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1999
  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 47
  • In-room accessibility (select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • 47-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 8 treatment rooms. Services include deep-tissue massages and massages. A variety of treatment therapies are provided, including hydrotherapy.

Dining

萃英园西餐厅-Garden Brasserie - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
海天楼中餐厅-Hai Tien Lo - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 128 for adults and CNY 64 for children
  • Late check-in between 1:00 PM and 6:00 PM can be arranged for an extra charge of 50-percent of room rate

Children & extra beds

  • Rollaway beds are available for CNY 258.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:30 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place and guests are provided with hand sanitizer.

Policies

Only registered guests are allowed in the guestrooms.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Does Pan Pacific Suzhou offer free cancellation for a full refund?
Yes, Pan Pacific Suzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pan Pacific Suzhou?
As of Sep 27, 2023, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on Sep 28, 2023 start from $66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pan Pacific Suzhou?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Pan Pacific Suzhou?
Yes, there's an indoor pool, an outdoor pool, and a children's pool. Guests have pool access from 7:00 AM to 10:30 PM.
Are pets allowed at Pan Pacific Suzhou?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Pan Pacific Suzhou?
Yes. Parking spots may be limited.
What are the check-in and check-out times at Pan Pacific Suzhou?
You can check in from 3:00 PM - 6 PM. Check-out time is noon. Express check-out is available.
What is there to do at Pan Pacific Suzhou and nearby?
Pan Pacific Suzhou has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Pan Pacific Suzhou?
Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.
What's the area around Pan Pacific Suzhou like?
Pan Pacific Suzhou is in Gusu District, a short 9-minute walk from Renminqiao South Station and 7 minutes' walk from Pan Gate.

Reviews

8.8

Fabulous

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very Good

The hotel is beautiful and unique . Far from the downtown. No room service and very limited foreign langage speakers among the staff.
fatiha, 2-night trip
Verified Expedia guest review

8/10 Very Good

The room I got was a bit old and need some refurbishment. But the building itself is gorgeous. Value for money.
Nic, 1-night trip
Verified Expedia guest review

6/10 Good

Beautiful decor; lovely garden; fun architecture, though hotel is laid out like a maze and walking distances rooms can be vast. Pools (in-door and out) are very nice. Hotel needs maintenance. Carpets dirty and worn. Furniture in room worn. Windows dirty. Staff very warm and super helpful. Eric, at Concierge desk, was particularly good. Special access to Pan Men Garden a big plus.
MGF, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

I really liked the service, quality, pace, integrity, rapport and atmosphere.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property, and convenient access to the Panmen Gardens. Quite a number of the staff can speak English, some can read English, all were helpful. Only complain is the front lobby was undergoing renovations, so space to move inside the front lobby was limited. Front lobby is on the third level, so if you did not encounter a staff upon arrival, you may get lost.My friend who arrived later got lost trying to find the lobby for the first time. He did not encounter the staff at level 1 when he arrived.
1-night trip with friends
Verified Expedia guest review

8/10 Very Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

The building is fascinating and the direct access to the gardens at Pan Men Gate is a wonderful amenity. The concierges were very helpful too. The #2 bus, which takes one to many of the tourist sites, stops just outside the door and runs reasonably frequently during the day and evening. We used it constantly. Do not have the Dim Sum lunch in the hotel's Chinese restaurant. It was overpriced and not very good. Also, the waiter offered us a pot of "new tea," which was wildly overpriced . We spent more on that one meal than we spent on all of the other four delicious meals we ate during the rest of our visit to Suzhou.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great Hotel with a Great Garden
Garden and service is excellent.
Chee Kwan, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Lovely Stay!
It was a very nice hotel, lovely breakfast, we love the panmen garden.
nur ammal, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

7-night family trip
Verified Hotels.com guest review