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Pan Pacific Suzhou, Suzhou (prefecture)

4.5 stars
259 Xin Shi RoadSuzhouJiangsu215007China, ‏‎800-491-6126
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Excellent4.2 / 5
Bar and Beverages
Bar is awesome
Pool
Great pool
Vibe
Awesome vibe
Amenities
Ordinary amenities
105See all 105 Hotels.com reviews
From 885 reviewsTripAdvisor Traveller Rating

Pan Pacific Suzhou, Suzhou (prefecture)

Hotel Info: 866-539-8117

from $73
  • Deluxe Twin
  • Executive Premier Twin
  • Pacific Club Twin
  • Premier Twin
  • Superior Room
  • Pacific Club King
  • Premier King
  • Deluxe King
  • Executive Premier King
  • Pacific Club Studio King
  • Standard Room
  • Executive Premier King
  • Executive Suite

At a glance

Key facts

Hotel size

  • This hotel has 480 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking (limited)

Offsite

  • Area shuttle *

Other information

  • Smoke-free property

Also known as

  • Pan Pacific Hotel Suzhou
  • Pan Pacific Suzhou
  • Suzhou Pan Pacific
  • Pan Pacific Suzhou Hotel Suzhou
  • Pan Pacific Suzhou Hotel

Policies

Parking height restrictions apply.

Optional extras

Rollaway beds are available for CNY 322 per night

Buffet breakfast is offered for an extra charge of CNY 118 per person (approximately)

Airport shuttle service is offered for an extra charge

High-speed Internet access (wired) is available in guestrooms for CNY 98 per day (rates may vary)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbeque grills
Things to do
  • Indoor pool
  • Outdoor pool
  • Health club
  • Spa treatment room(s)
  • Steam room
  • Sauna
  • Arcade/game room
Working away
  • Business center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1998
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • In-room safe

Special features

Dining

Garden Brasserie - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.

AVANTI Grill - Overlooking the garden, this theme restaurant specializes in Italian cuisine and serves breakfast and dinner. Reservations are required.

Hai Tien Lo - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.

Pan Pacific Suzhou, Suzhou (prefecture)’s small print

Also known as

  • Pan Pacific Hotel Suzhou
  • Pan Pacific Suzhou
  • Suzhou Pan Pacific
  • Pan Pacific Suzhou Hotel Suzhou
  • Pan Pacific Suzhou Hotel

Policies

Parking height restrictions apply.

Optional extras

Rollaway beds are available for CNY 322 per night

Buffet breakfast is offered for an extra charge of CNY 118 per person (approximately)

Airport shuttle service is offered for an extra charge

High-speed Internet access (wired) is available in guestrooms for CNY 98 per day (rates may vary)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 105 reviews

Pan Pacific Suzhou, Suzhou (prefecture)
Excellent4.0 / 5
Good hotel, but lacks attention to details
Overall Pan Pacific is a very good hotel, well suited for business or tourism. One of the advantages of the hotel is that it has a very beautiful garden attached to it and also one of Suzhou's tourism bus lines has a stop just in front of the hotel. However I was quite disappointed with 2 points: - The room furniture is a bit worn out. - I booked the club room, which should grant a some extra perks. However most of the services that were supposed to be offered, were actually not offered or only partially offered (i.e. there was no welcome fruits in the room, no afternoon tea as announced in the website, etc.). I believe these is not essential, but if it is announced, it has to be offered! So this was a bit disappointing, but overall the stay was good.
2 night family trip
Pan Pacific Suzhou, Suzhou (prefecture)
Good3.0 / 5
Dirty
Very dirty room and hotel!!!
1 night business trip
Pan Pacific Suzhou, Suzhou (prefecture)
Outstanding5.0 / 5
Fun trip!
Experience local old town life.
3 night romance trip
Pan Pacific Suzhou, Suzhou (prefecture)
Fair2.0 / 5
Unfortunate Treatment
Here's how my trip went. I booked this hotel for it's pools, nice view, and spa for my fiancé on Chinese valentines day. We arrived and I checked in. We got to the room, which was nice but not what I booked. I booked a room with a view and got a room facing another room. Luckily the glass was fogged, but no view. The hotel staff said that changed us floors to a better room. I think not. Next we went to the pool. It was full of children and impossible to have a nice swim. Not a huge deal, but not what I was hoping. Also, the lockers had no slippers or towels. I had to go to the lobby for my towel. There were four workers just standing around, rather than stocking the locker room. We decided to get out of the pool after 20min to just relax in the spa. We went to the front desk and was told that the spa was closed. No one was able to provide a massage, or nothing. So now, all things I booked the hotel for was changed or closed. We ended up leaving this hotel, went out for some shopping, and later went to another hotel for a nice dinner and drinks. We did look at the hotel restaurant at 7:30, but the menu was limited and there was only two other people eating there. The next morning, breakfast was not included in my package but I paid for it. I got my invoice and proved them wrong. When we went to check out, they tried to charge us for the breakfast again. Anyways, we spent more time in another hotel during this stay. I suggest to shop around when looking for a place to stay.
1 night romance trip
Pan Pacific Suzhou, Suzhou (prefecture)
Good3.0 / 5
Bad service and old room
The service is extremely bad. They gave us the wrong room. After changed our room, we ask for welcome fruit and they told us our room was booked from hotels.com or expedia so there are no welcome fruit for people like us. Try to borrow umbrella but they treat you like a thief. Room has hairs. They open our door before the checkout time to check if we leave yet.
1 night trip with friends

See all reviews

Pan Pacific Suzhou, Suzhou (prefecture)

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