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NH Collection Cartagena La Merced Royal, Cartagena

3.5 stars3.5 stars
Calle Don Sancho No 36- 165CartagenaBolivarColombia
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Excellent4.0 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
24See all 24 Hotels.com reviews
From 113 reviewsTripAdvisor Traveller Rating

NH Collection Cartagena La Merced Royal, Cartagena

from $194
  • Suite, 1 King Bed
  • Junior Suite, 1 King Bed with Sofabed
  • Superior Room, 2 Single Beds
  • Superior Room, 1 King Bed
  • Superior Room, 2 Twin Beds
  • Superior Room, 1 King Bed
  • Suite, 1 King Bed
  • Junior Suite, 1 King Bed with Sofa bed

At a glance

Key facts

Hotel size

  • This hotel has 9 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 1 PM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Parents must have child's birth certificate and photo ID *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • No parking

Also known as

  • Merced Royal
  • Merced Royal Cartagena
  • Merced Royal Hotel
  • Merced Royal Hotel Cartagena
  • NH Collection Cartagena Merced Royal Hotel
  • Collection Merced Royal Hotel
  • NH Collection Cartagena Merced Royal
  • Collection Merced Royal
  • La Merced Royal

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A 19 percent city/local tax will be charged
  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Buffet breakfast is offered for an extra charge of COP 42000 per person (approximately)

Airport shuttle service is offered for an extra charge of COP 50000 per vehicle (roundtrip)

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • Restaurant
  • 24-hour room service
Things to do
  • Outdoor pool
  • Bicycle rentals nearby
Working away
  • Business center
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Garden

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Espresso maker
Sleep well
  • Turndown service
Freshen up
  • Private bathroom
  • Shower only
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Dona Carmen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

NH Collection Cartagena La Merced Royal, Cartagena’s small print

Also known as

  • Merced Royal
  • Merced Royal Cartagena
  • Merced Royal Hotel
  • Merced Royal Hotel Cartagena
  • NH Collection Cartagena Merced Royal Hotel
  • Collection Merced Royal Hotel
  • NH Collection Cartagena Merced Royal
  • Collection Merced Royal
  • La Merced Royal

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A 19 percent city/local tax will be charged
  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Buffet breakfast is offered for an extra charge of COP 42000 per person (approximately)

Airport shuttle service is offered for an extra charge of COP 50000 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 24 reviews

NH Collection Cartagena La Merced Royal, Cartagena
Outstanding5.0 / 5
Was was perfect for our needs
Located in the old town, close to museums, transportation at our doorstep Did a tour of city with a guide, which was great
3 night romance trip
NH Collection Cartagena La Merced Royal, Cartagena
Excellent4.0 / 5
Great location
This hotel is very cozy and has the perfect location in the old city of Cartagena
1 night trip
NH Collection Cartagena La Merced Royal, Cartagena
Excellent4.0 / 5
Quick business trip.
Clean and efficient hotel close to many old city sites. Good food and overall service was adequate.
1 night business trip
NH Collection Cartagena La Merced Royal, Cartagena
Poor1.0 / 5
Hotel falling into disrepair - doors don't lock
when I booked this hotel, I was excited, because the photos and reviews said such positive things. Having now stayed there, I feel that this property is being left to fall into ruin and disuse. The staff was really nice and tried hard to fix the problems, but it was obvious that this was beyond their power. The room we stayed in could not be locked! the battery for the automatic card lock had died, and no one could fix it. So, we spent one night in a room that could only be locked from the inside with the chain lock. There were no more free rooms that night to move us. The second day, we were upgraded to a very nice suite, BUT the room safe could not be locked, and the shower head was broken, and held in place with nails and screws. Plus, the water was cold. The hotel pool had a broken underwater light with loose wires hanging in the water. The jacuzzi upstairs was filled with green coloured smelly water. When we checked out, the front staff could not get the credit card machine to work and we spent 40 minutes waiting for them to get it to work. We almost missed our plane. The staff tried hard to make things work, but it was obvious that they were told to just try their best. I felt sorry for them, but I was very angry. the breakfast food was very good I have to say - super tasty. But, overall I have to say that you should not stay in this hotel - you can get better value at other places.
1 night family trip
NH Collection Cartagena La Merced Royal, Cartagena
Outstanding5.0 / 5
Great location
Great The AC a little problematic
3 night business trip

See all reviews

NH Collection Cartagena La Merced Royal, Cartagena

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