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Sheraton Shenzhen Futian Hotel, Shenzhen

5 stars
Great China International ExchangeSquare, Fuhua Road, Futian District, ShenzhenGuangdong518048China, 855-239-9480
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Excellent4.1 / 5
Location
Great location
Service
Fantastic service
WiFi
WiFi system needs upgrading
109See all 109 Hotels.com reviews
From 824 reviewsTripAdvisor Traveller Rating

Sheraton Shenzhen Futian Hotel, Shenzhen

Hotel Info: 855-239-9480

from $110
  • Grand Deluxe Rooms
  • Superior Room
  • Deluxe Room
  • Deluxe Room, 1 King Bed (Grand)
  • Studio Suite
  • Superior Room
  • Executive Suite, 1 King Bed
  • Executive Room (Superior)
  • Deluxe Room
  • Deluxe Room (Executive)
  • Executive Deluxe Room
  • Executive Suite
  • Executive Superior Room
  • Studio Suite, 1 King Bed
  • Superior Room

At a glance

Key facts

Hotel size

  • This hotel has 354 rooms
  • This hotel is arranged over 24 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. This property's outdoor swimming pool will be closed until April 30, 2017. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Free self parking

Also known as

  • Hotel Shenzhen Futian
  • Shenzhen Futian Hotel
  • Shenzhen Futian Sheraton
  • Sheraton Shenzhen Futian
  • Sheraton Shenzhen Futian Hotel
  • Shenzhen Sheraton
  • Sheraton Shenzhen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 218 for adults and CNY 109 for children (approximately)

Children's club access is available for an extra charge

WiFi is available in guestrooms for CNY 90 per night (rates may vary)

High-speed Internet access (wired) is available in guestrooms for CNY 90 per night (rates may vary)

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Outdoor pool
  • Health club
  • Steam room
  • Sauna
  • Fitness classes on site
  • Children's pool
Working away
  • Business center
  • Number of meeting rooms - 29
  • Conference space
  • Meeting rooms 29
  • Conference space size (feet) - 86112
  • Conference space size (meters) - 8000
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Mezzo Italian Restaurant - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

The Exchange Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.

Chiu Chow Garden - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves brunch, lunch, and dinner. Open daily.

Afterwards Lobby Bar - Onsite lobby lounge. Open daily.

Havana Bar - Onsite bar. Open daily.

Sheraton Shenzhen Futian Hotel, Shenzhen’s small print

Also known as

  • Hotel Shenzhen Futian
  • Shenzhen Futian Hotel
  • Shenzhen Futian Sheraton
  • Sheraton Shenzhen Futian
  • Sheraton Shenzhen Futian Hotel
  • Shenzhen Sheraton
  • Sheraton Shenzhen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 218 for adults and CNY 109 for children (approximately)

Children's club access is available for an extra charge

WiFi is available in guestrooms for CNY 90 per night (rates may vary)

High-speed Internet access (wired) is available in guestrooms for CNY 90 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 109 reviews

Sheraton Shenzhen Futian Hotel, Shenzhen
Good3.0 / 5
Nice hotel, everything is good. Except the bed.....it,s big but not clean enough.....made me running nose!
1 night business trip
Sheraton Shenzhen Futian Hotel, Shenzhen
Outstanding5.0 / 5
Good staff and location
The staff was very professional so we decided to stay an additional day.
1 night business trip
Sheraton Shenzhen Futian Hotel, Shenzhen
Outstanding5.0 / 5
Worth the Price
The hotel staff was a very nice and professional. They helped us with directions, food, and recommended additional scenic areas for the time frame which we had to explore the city.
1 night business trip
Sheraton Shenzhen Futian Hotel, Shenzhen
Poor1.0 / 5
Bad and horrible Hotel
This hotel has gone down the tubes over the last year. Its not your the international Sheraton you would expects anymore. For the prices you pay Sheraton standard, you are basically getting the quality of a high end Chinese hotel. Very few staffing (outside the dining hall) have a decent command of English. Air conditioning inconsistent finding myself waking up in the middle of the night covered with sweat for the hot room. Pool and gym facilities rented out to a 3rd party who hires gangsters to make you purchase (From them) swim hats and other items before you are allowed to use the pool. Filthy and unclean pool with garbage and blood stains all around the pool. Exercise equipment limited to just 4-5 old dirty and filthy (bodily fluids .. Yuck!!). Complaint to the front desk manager who agreed, seemed to show his disappointment but offered nothing to change situation. Overall this would not be the hotel I would every go back to, and do not recommend to anyone at all. Shenzhen is full of other better hotels, if I had not prepaid with Hotels.com, I would have canceled my stay after the 1st night.
6 night business trip
Sheraton Shenzhen Futian Hotel, Shenzhen
Excellent4.0 / 5
Great hotel overall but little
The overall experience was nice despite the fact that the staff at the gym was not very friendly. The gym was very hot and felt very stuffy even with the AC on. It took about 1.5 hours to check in so the hotel upgraded us for free, which was much appreciated. The other thing about the hotel was the weather in Shenzhen was very humid in May so the room felt very humid when you first put your in room key in the slot and whenever you return to the room. It took about 15 minutes for AC to kick in. I paid for Wifi but it was very slow. If you have a laptop, it would be even slower so I had to depend on my phone's Wifi. The rooms were not very sound proof. When I was walking in the hallway, I could hear TV from and water running in other rooms. The hallway did not have AC so it was very stuffy and hot. Also it took some time for elevator to arrive. I am giving it a 4 because of the convenience of the location. It's right in front of the metro central station. Also this is the first hotel that I stayed at in Shenzhen so I have nothing to compare it to.
5 night business trip

See all reviews

Sheraton Shenzhen Futian Hotel, Shenzhen

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