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Collection O Hotel Del Portal

3.5-star hotel with restaurant, near Zocalo Square

  • Free WiFi

Image gallery

  • Hotel Front – Evening/Night
  • Hotel Front – Evening/Night
  • Deluxe Double Room - Balcony
  • Standard Double or Twin Room - Bathroom
  • Hotel Front – Evening/Night
Hotel Front – Evening/Night. Image 1 of 70
1 / 70Hotel Front – Evening/Night
Juan de Palafox y Mendoza 205, Puebla, 72000, PUE, Mexico
8.0.Very Good.
  • Great location. Excellent service. If you go to Puebla stay at this hotel. It is not…

    Sep 28, 2020

  • Las habitaciones y la estancia muy bien. En el restaurante un poco ocupados los meseros y…

    Sep 26, 2020

See all 148 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Safe
Shopping
Quiet
  • Parking available
  • Free WiFi

Property highlights

Main amenities

  • 88 guestrooms
  • Daily housekeeping
  • Restaurant
  • Valet parking
  • Business center
  • Childcare

For families

  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Puebla Historic Center
  • Zocalo Square - 2 min walk
  • Puebla Cathedral - 4 min walk
  • Poblano de Arte Virreinal Museum - 3 min walk
  • Santa Monica Convent and Museum of Religious Art - 3 min walk
  • Candy Street - 4 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Deluxe Double Room
  • Standard Twin Room
  • Deluxe Twin Room
  • Standard Triple Room
  • Standard Suite
  • Superior Room
  • Standard Quadruple Room
  • Standard Double or Twin Room
  • Standard Quadruple Room, City View
  • Family Room

What’s around

Landmarks

  • In Puebla Historic Center
  • Zocalo Square - 2 min walk
  • Puebla Cathedral - 4 min walk
  • Poblano de Arte Virreinal Museum - 3 min walk
  • Santa Monica Convent and Museum of Religious Art - 3 min walk
  • Candy Street - 4 min walk
  • Street of Candies - 4 min walk
  • Palafoxiana Library - 4 min walk
  • El Parian Market - 5 min walk
  • Amparo Museum - 5 min walk
  • Mexican Revolution Museum - 5 min walk

Getting around

  • Hermanos Serdan Intl. Airport (PBC) - 42 min drive
  • Puebla–Cholula Tourist Train Terminal - 24 min walk
map
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Juan de Palafox y Mendoza 205, Puebla, 72000, PUE, Mexico

At a glance

Hotel size

  • This hotel has 90 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (MXN 80 per day; includes in/out privileges)

About the property

When you stay at Collection O Hotel Del Portal, you'll be in a fantastic location, just a 5-minute walk from Zocalo Square and Puebla Cathedral. For a bite to eat, guests can check out LA NOGADA, which serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other highlights at this Colonial hotel include a terrace, and rooms offer flat-screen TVs and room service. Fellow travelers say great things about the helpful staff and restaurant.
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Room service (during limited hours)

Working away

  • Business center
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1700
  • Elevator
  • Designated smoking areas
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

LA NOGADA - This family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Small print

Also known as

  • del Portal
  • del Portal Puebla
  • Hotel del Portal Puebla
  • Collection O Del Portal Puebla
  • Collection O Hotel Del Portal Hotel
  • Collection O Hotel Del Portal Puebla
  • Collection O Hotel Del Portal Hotel Puebla
  • Hotel del Portal
  • Hotel del Portal Puebla
  • Hotel Portal Puebla
  • Portal Puebla

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs MXN 80 per day with in/out privileges

Babysitting/childcare is available for an extra charge

Policies

There is limited hot water on site.

Guests must contact this property in advance to reserve cribs/infant beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Cleaning deposit: MXN 750 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Collection O Hotel Del Portal does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs MXN 80 per day.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 1 PM. Late check-out is available for a charge (subject to availability).
  • Yes, LA NOGADA offers Mexican cuisine. Nearby restaurants include Zaranda Café (3-min walk), Sabor A La Puebla (3-min walk), and La Zanahoria (4-min walk).
8.0.Very Good.
  • 6.0.Good

    Nice hotel. Hot roon

    Room was hot. No a/c, just a fan no windows to open, outside was cool.

    Luis, 1 night family trip, Mar 9, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Very well located hotel, is right in the spot you would like to be at Puebla! Everything is close and convenient from this hotel!

    LuisaJ, 1 night family trip, Nov 25, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Only the hot water service is not efficient, very little water falls

    5 night romance trip, Sep 17, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Great location. The staff just kind of rude , but the staff at the restaurant very polite

    1 night trip, Sep 16, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Very convenient located, Clean but No air conditioning.

    1 night trip, Aug 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great place at a great location in downtown Veracruz

    4 night family trip, Aug 11, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Location, it's right in the main plaza. No need to drive, just walk.

    1 night family trip, Jul 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect spot right in front of the zocalo. Great food and price. No AC in the room but has a fan that keeps the room cool.

    Maya, 1 night family trip, Jul 8, 2019

    Verified Expedia guest review

  • 4.0.Fair

    The architecture & culture the building had. And it was near everything

    1 night family trip, Jul 4, 2019

    Verified Travelocity guest review

  • 10.0.Exceptional

    Hola! Puebla

    Very clean, excellent food (but included breakfast had only 3 choices), quite friendly staff in all areas, superb location, tons of security throughout this historic district, and more eateries in the area than there are days in the year! On the downside: a 2nd fan would've been most useful (or a ceiling fan plus floor fan); for 2 retired seniors a bit pricey (perhaps offer senior discount). Highly recommend, anyway!

    6 night trip with friends, May 19, 2019

    Verified Hotels.com guest review

See all 148 reviews