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Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

4-star4 stars
Carretera Cancún Chetumal Km. 295Playa del CarmenQROO77710Mexico
Beachfront resort near Playa del Carmen, Mexico
  • Free WiFi and free parking
  • We had a great first impression. They gave us a bottle of sparkling wine and fruit upon…Jan 12, 2018
  • The resort was amazing and more than what we expected in reference to the Eco aspect.…Jan 3, 2018
971See all 971 reviews
From 13,491 reviewsTripAdvisor Traveller Rating

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

from $360
  • Standard Room
  • Deluxe Room, Jetted Tub
  • Junior Suite, 1 King Bed with Sofa bed (Private Spa Tub)
  • Superior Room, 2 Queen Beds
  • Elite Penthouse, Jetted Tub
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Signature Eco Superior
  • Signature Eco Junior Suite
  • Signature Eco Junior Suite
  • Signature Eco Junior Suite Cuadruple
  • Signature Eco Junior
  • Signature Eco Junior Suite
Want more choice? Check out our other properties in Playa del Carmen.

About Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

All-inclusive resort with a water park in Playa del Carmen

Beach and jungle retreat

The beachfront Sandos Caracol Eco Experiences Resort is located amid a lush green area at the edge of an exotic jungle. It's a 45-minute car ride from Cancun International Airport and a 15-minute drive from downtown Playa del Carmen.

Swimming with dolphins

When you step out of the hotel you'll find yourself surrounded by mangroves, natural lagoons, and excellent beaches. You can swim with dolphins at Xcaret Eco Park, a 19-minute drive away, while a 20-minute car ride leads to the city and Fifth Avenue's shops and restaurants.

Pools, spa, restaurants

You can choose between global cuisines at 7 restaurants, while 3 pools, a fitness center, tennis courts, and a water park will keep you busy. Parents can drop little ones off at the kids' club and enjoy time at Spa Sandos with a variety of services including facials and body treatments, and reflexology. Golfers can practice their swing at Grand Coral Golf Club next door.

Balconies and stocked minibars

The resort comprises 46 3-storey villas with a total of 738 rooms ranging from family and standard rooms to Royal Elite penthouse. Standard rooms come with balconies or terraces with either garden, pool, or jungle views, as well as cable TVs and stocked minibars.

At a glance

Key facts

Hotel size

  • This hotel has 956 rooms
  • This hotel is arranged over 3 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Babysitting/childcare *

  • Free children's club (ages 2 - 12)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 9 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Swim-up bar
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Free water park access
  • Beach towels
  • Waterslide
  • Health club
  • Number of spa tubs - 5
  • Swim-up bar
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Year Built 2005
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 12 years old

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities


On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water skiing on site
  • Yoga classes/instruction on site
  • Free water park access


  • Golfing nearby
  • Skydiving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen’s small print

Also known as

  • Caracol Eco
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: MXN 20 per night

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen


  • On the beach
  • Grand Coral Golf Riviera Maya (25-minute walk)
  • Guadalupe Church (2.5 mi / 4.1 km)
  • 28 de Julio Square (2.7 mi / 4.3 km)
  • El Camaleon Golf Club (3.8 mi / 6 km)
  • Plaza Las Americas (4.5 mi / 7.2 km)
  • Nuestra Senora del Carmen Catholic Church (5 mi / 8 km)
  • Quinta Alegria (5 mi / 8 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 42-min drive
  • Free self parking

Recent reviews

Good 7.6 From 971 reviews

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Very Good8.0
Overall, it's good. The food is so so, both buffet and the sit-down restaurants.
A Traveler, us4 night family trip
Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
the food was good, in the service rene thanks for your service, the staff was amazing in special Carlos cristo, I complete it love the hotel.. Jorge dogs trainer was so rude and really disrespect full with us and the reception staff their have a really bad service
fam. barrera, us3 night trip
Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Great Stay!
We'll be back! Great resort for families that love activities such as... Water Parks, Animals, Pools, Great Food and a Fantastic Beach that's great for snorkeling. The staff is very courteous and friendly and check-in was a breeze. As mentioned earlier... "We'll be back!"
LEIF, us5 night family trip

See all reviews

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

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