All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

4-star4 stars
Carretera Cancún Chetumal Km. 295Playa del CarmenQROO77710Mexico, 800-491-6126

Beachfront resort in Playa del Carmen with free water park, spa
  • Free WiFi and free parking
  • Collect nightsFor every 10 nights, get 1 free!
  • We were given a lousy room that smelled of and showed mold growing on the walls and…Jun 18, 2018
  • The place itself is beautiful if you like the outdoors. One hitch we made reservations…Jun 17, 2018
1000See all 1,000 reviews
From 14,195 reviewsTripAdvisor Traveller Rating

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

  • Standard Room
  • Deluxe Room, Jetted Tub
  • Superior Room, 2 Queen Beds
  • Elite Penthouse, Jetted Tub
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Eco Family Superior
  • Eco Family Suite
  • Signature Eco Junior Suite (3 Adults, 1 Child)
  • Signature Eco Junior Suite (2 Adults, 2 children)
  • Signature Eco Junior Suite (3 Adults, 2 children)
  • Signature Eco Junior Suite (2 Adults, 3 Children)
  • Eco Family Penthouse
  • Eco Family Penthouse (3 adults 1 child)
  • Eco Family Penthouse (2 Adults 2 children)
  • Eco Family Penthouse (3 adults 2 children)
  • Eco Family Penthouse (2 Adults 3 children)

At a glance

Key facts

Hotel size

  • This hotel has 956 rooms
  • This hotel is arranged over 3 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Babysitting/childcare *

  • Free children's club (ages 2 - 12)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 9 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Swim-up bar
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Free water park access
  • Beach towels
  • Waterslide
  • Health club
  • Tennis on site
  • Number of spa tubs - 5
  • Swim-up bar
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Year Built 2005
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 12 years old

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen’s small print

Also known as

  • Caracol Eco
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: MXN 20 per night

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

Top spots nearby

Recommended by this property

  • El Camaleon Golf Club (32-minute walk)
  • Mamitas Beach Club (39-minute walk)
  • Quinta Avenida (44-minute walk)
  • Plaza Las Americas (44-minute walk)
  • Quinta Alegria (45-minute walk)
  • Central Square (3.3 mi / 5.3 km)
  • Maroma Beach (6.6 mi / 10.7 km)
  • Yal-ku Lagoon (24.4 mi / 39.3 km)
  • Coba Archaeological Site (46.4 mi / 74.7 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 104 min drive
  • Free self parking

Recent reviews

Good 7.6 From 1,000 reviews

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
The service people were not polite and not helpful at all. The room i got wasnt even prepared for my arrival
Mario, us6 night trip
Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Could get better Hotel for the price
The rooms smelled like humidity and the bathroom smelled bad. Rooms are old and outdated. Food is average. All restaurants have almost the same food. Online and in hotel handbook it says that restaurants close at 11 pm but when you go at 9:50 pm they tell you they are closed. No food between 11am and 12:30 pm and between 4 and 5:30 pm.
Marco Antonio, us5 night trip
Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Polarizing - great activities poor food/drink
My family has stayed at 5 or 6 all inclusive resorts, as a whole package this was our least favorite. When the meal on the airplane home is the best food and drink you've had all week something needs to improve. The resort has an amazing selection of activities on site, cenotes, myan ruins, small zoo, monkeys, beach, water park, great organized activities, good kids club, great spa. The water park is a bit awkward for families, there are big slides for adults, medium water slides for kids (adults are prohibited), and small water slides for kids (adults are prohibited). The onsite activities are the reason to go to this resort. Unfortunately all the cool evening entertainment at outdoor venues was canceled during our stay. The in theater entertainment was mediocre compared to other all inclusive resorts we've been to. We stayed in a select room booked through This meant we got a separate concierge from the normal. On the up side we got to make reservations that normal guests could not but it made check in quite awkward and we kept getting bugged by the normal concierge to come get a map so they could sell a time share. The downsides: Food: was mostly unpalatble, we heard many guests saying - i'm going to loose weight here Drinks: Outside beer/wine they were bad - artificial flavors and sweeteners with cheap alchohol All in all we won't return unless the food/drink improve ps beach was fine
Jeramyn, us9 night trip
Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Good, but not great customer service or cleaning.
We had a great first impression. They gave us a bottle of sparkling wine and fruit upon our arrival. The room was clean and nice. However, they did not come to clean our room on any night. We had to call them after dinner and ask for clean towels or water. Sometimes, they wouldn’t come even after that. Also, they lied to us and told us in order to use our coupon, we had to listen to a 90 min presentation (which lasted 2.5 hours). We found out that we didn’t need to listen to this. They also would not honor my spa coupon because I didn’t present it at the time i booked it. This makes no sense to us. I felt like they could have made us happy by honoring it and they would not bend at all. The food was good and they had variety, but not a lot of options for picky eaters (small kids who only eat plain pasta or chicken fingers, etc). Great game room, cenote, wildlife, and beach (although rocky).
A Traveler, us5 night trip
Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Very Good8.0
We would stay again, knowing what we now know
The resort was amazing and more than what we expected in reference to the Eco aspect. Obviously, the water park with the slides was why we booked the hotel for my son. My son, who loves nature and animals, was even more excited to see wild Coati, monkeys, peacocks, etc running freely around the resort. Snorkeling in the natural cenotes and traveling the underground tunnels was also exciting. The nightly shows regarding the Mayan people was educational and entertaining to watch. The only thing we wished we had known in advance, or upon check in, was that there are restaurant shut down to children on certain days. We did not know these days in advance and was turned away from two restaurants we had planed to eat at for dinner. there are already adult only areas, which we respected, but to shut out children to restaurants in the common area does not seem right. The resort seems to attract more families than the adult only crowd. Left the families eating more that the buffets, which best meals are usually breakfast. Either way, when we were able to eat at the restaurants, the food was great. The resort also offered a kids club which we did not use due to our son being 12 and more mature than the scheduled activities. He did enjoy the ping pong, pool tables and foosball area. There is a spa and gym (again children under 18 were not able at all) which we tried to use when our son was at the water park. Facility was nice and the massages were exceptional.
Angela, us6 night family trip

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Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

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