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1 room, 2 adults

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

4-star4 stars
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710, Mexico, 800-491-6126

All-inclusive beachfront property with free water park, near Quinta Avenida
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.6
  • The quality of the resort was what I expected for the price. I researched different…Mar 19, 2019
  • Overall, we enjoyed the Eco resort feel. Compared to other places we've stayed, there was…Feb 22, 2019
1147See all 1,147 Hotels.com reviews
From 16,344 reviews

TripAdvisor Traveller Rating

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

More Info: 866-539-8117

  • Standard Room
  • Superior Room, 2 Queen Beds
  • Elite Penthouse, Jetted Tub
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Eco Family Superior
  • Eco Family Suite
  • Signature Eco Junior Suite (3 Adults, 1 Child)
  • Signature Eco Junior Suite (2 Adults, 2 children)
  • Signature Eco Junior Suite (3 Adults, 2 children)
  • Signature Eco Junior Suite (2 Adults, 3 Children)
  • Eco Family Penthouse
  • Eco Family Penthouse (3 adults 1 child)
  • Eco Family Penthouse (2 Adults 2 children)
  • Eco Family Penthouse (3 adults 2 children)
  • Eco Family Penthouse (2 Adults 3 children)

What’s around Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

Top spots nearby

Recommended by this property

  • El Camaleon Mayakoba Golf Course (32-minute walk)
  • Quinta Avenida (33-minute walk)
  • Mamitas Beach Club (39-minute walk)
  • Plaza Las Americas (44-minute walk)
  • Quinta Alegría Shopping Mall (45-minute walk)
  • Central Square (3.3 mi / 5.3 km)
  • Maroma Beach (6.6 mi / 10.7 km)
  • Yal-ku Lagoon (24.4 mi / 39.3 km)
  • Coba Archaeological Site (46.4 mi / 74.7 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 104 min drive
  • Free self parking

About Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

All-inclusive resort with a water park in Playa del Carmen

Beach and jungle retreat

The beachfront Sandos Caracol Eco Experiences Resort is located amid a lush green area at the edge of an exotic jungle. It's a 45-minute car ride from Cancun International Airport and a 15-minute drive from downtown Playa del Carmen.

Swimming with dolphins

When you step out of the hotel you'll find yourself surrounded by mangroves, natural lagoons, and excellent beaches. You can swim with dolphins at Xcaret Eco Park, a 19-minute drive away, while a 20-minute car ride leads to the city and Fifth Avenue's shops and restaurants.

Pools, spa, restaurants

You can choose between global cuisines at 7 restaurants, while 3 pools, a fitness center, tennis courts, and a water park will keep you busy. You can spend time at Spa Sandos with a variety of services including facials and body treatments, and reflexology. Golfers can practice their swing at Grand Coral Golf Club next door.

Balconies and stocked minibars

The resort comprises 46 3-storey villas with a total of 738 rooms ranging from family and standard rooms to Royal Elite penthouse. Standard rooms come with balconies or terraces with either garden, pool, or jungle views, as well as cable TVs and stocked minibars.

At a glance

Key facts

Size

  • 956 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 2 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 9 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Swim-up bar
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Skydiving nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2005
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby
  • Skydiving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen’s small print

Also known as

  • Caracol Eco
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: MXN 20 per night

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.6 From 1,147 reviews

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Exceptional10.0
Amazing hotel for families.
Amazing hotel for families. Tasty all-inclusive food. Very friendly staff. Very large hotel with a lot of facilities including jungle, aqua-park, animals and much more. Despite the great experience, these are the things which need some improvement or which we did not like: The aqua-park either fits very small children or adults. Children in between have problems. The children slides in the aqua-park are not allowed for children more than 130 cm, although these slides can fit such children very well.It is a little bit disappointing. The limit should be much higher or removed at all. The adult slides in the aqua-park are too scaring for children, and 2 of them were closed. The sea entrance is difficult - there are stones, the sea was rough most of the time, and there was too much seaweed on the beach.
Maksim, us7 night family trip
Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Exceptional10.0
The only complaint—please get real Nutella. I don’t know what that other stuff was, but it wasn’t Nutella lol. Otherwise, everything was lovely! The specialty restaurants were phenomenal, and the little events the resort threw were charming! We especially loved the water slides. We had a great time!
Laura, us4 night romance trip

See all reviews

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

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