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1 room, 2 adults

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

4-star4 stars
Carretera Cancún Chetumal Km. 295Playa del CarmenQROO77710Mexico, 800-491-6126

Beachfront resort in Playa del Carmen with free water park, spa
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.6
  • The only complaint—please get real Nutella. I don’t know what that other stuff was, but…Nov 14, 2018
  • The hotel overall was very nice. Beautiful entrance. The Eco rooms are spacious and very…Sep 17, 2018
1101See all 1,101 Hotels.com reviews
From 15,619 reviewsTripAdvisor Traveller Rating

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

More Info: 866-539-8117

  • Standard Room
  • Superior Room, 2 Queen Beds
  • Elite Penthouse, Jetted Tub
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Eco Family Superior
  • Eco Family Suite
  • Signature Eco Junior Suite (3 Adults, 1 Child)
  • Signature Eco Junior Suite (2 Adults, 2 children)
  • Signature Eco Junior Suite (3 Adults, 2 children)
  • Signature Eco Junior Suite (2 Adults, 3 Children)
  • Eco Family Penthouse
  • Eco Family Penthouse (3 adults 1 child)
  • Eco Family Penthouse (2 Adults 2 children)
  • Eco Family Penthouse (3 adults 2 children)
  • Eco Family Penthouse (2 Adults 3 children)

What’s around Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

Top spots nearby

Recommended by this property

  • El Camaleon Mayakoba Golf Course (32-minute walk)
  • Quinta Avenida (33-minute walk)
  • Mamitas Beach Club (39-minute walk)
  • Plaza Las Americas (44-minute walk)
  • Quinta Alegría Shopping Mall (45-minute walk)
  • Central Square (3.3 mi / 5.3 km)
  • Maroma Beach (6.6 mi / 10.7 km)
  • Yal-ku Lagoon (24.4 mi / 39.3 km)
  • Coba Archaeological Site (46.4 mi / 74.7 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 104 min drive
  • Free self parking

About Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

All-inclusive resort with a water park in Playa del Carmen

Beach and jungle retreat

The beachfront Sandos Caracol Eco Experiences Resort is located amid a lush green area at the edge of an exotic jungle. It's a 45-minute car ride from Cancun International Airport and a 15-minute drive from downtown Playa del Carmen.

Swimming with dolphins

When you step out of the hotel you'll find yourself surrounded by mangroves, natural lagoons, and excellent beaches. You can swim with dolphins at Xcaret Eco Park, a 19-minute drive away, while a 20-minute car ride leads to the city and Fifth Avenue's shops and restaurants.

Pools, spa, restaurants

You can choose between global cuisines at 7 restaurants, while 3 pools, a fitness center, tennis courts, and a water park will keep you busy. Parents can drop little ones off at the kids' club and enjoy time at Spa Sandos with a variety of services including facials and body treatments, and reflexology. Golfers can practice their swing at Grand Coral Golf Club next door.

Balconies and stocked minibars

The resort comprises 46 3-storey villas with a total of 738 rooms ranging from family and standard rooms to Royal Elite penthouse. Standard rooms come with balconies or terraces with either garden, pool, or jungle views, as well as cable TVs and stocked minibars.

At a glance

Key facts

Size

  • 956 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 2 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 9 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Swim-up bar
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Free water park access
  • Beach towels
  • Waterslide
  • Health club
  • Tennis on site
  • Number of spa tubs - 5
  • Swim-up bar
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2005
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen’s small print

Also known as

  • Caracol Eco
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: MXN 20 per night

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.6 From 1,101 reviews

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Poor2.0
Great idea, absolutely horribly executed
Summary: Eco resort in the middle of the swamp is a really cool and beautiful idea, but so poorly executed and run. Jungle in the area is beautiful (although lots of mosquitos... it's in a swamp). For the price here, there are so many beautiful, well-run resorts nearby, I'd never even consider coming back here. - Lost our reservation, left us waiting in the heat with no answers for over an hour until they found it. - Trash in the room, and fridge, no water, mold on the curtains, ants everywhere, clogged sink, and blood on the bedsheets. Complaining got us new sheets, and some water bottles. We had to clean the trash. nothing else fixed, and they left a bloody pillow case. Complaining again rudely gave us an offer for dinner reservations, which none of the restaurants required, and nothing else. - Barely any food options for breakfast or lunch (just the buffet). "snacks" throughout the day is a few ice cream machines that are usually empty. - There's a tiered bracelet system for guests that wasn't presented to us at reservation time, and restricted our access to many things, which was always thrown in our face. - They try way too hard to sell us time shares... the entire time we were there. - Most of the waterpark is closed to adults. The few slides for adults are poorly maintained or don't run at all. - Food was ok to good. - Staff was rarely friendly - 12 people in the wedding got food poisoning and were vomiting for days. Again, very unapologetic.
A Traveler, us5 night trip

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Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

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