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Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen

3.5 stars3.5 stars
Paseo Xaman-HaMza. 1, Lote 1 Fracc. Playacar, Playa del CarmenQROO77710Mexico
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Good3.9 / 5
Room
Room is all right
Location
Great location
Beach
Beautiful beach
Service
Fantastic service
437See all 437 Hotels.com reviews
From 11,737 reviewsTripAdvisor Traveller Rating

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen

from $263
  • Jr Suite Riviera Select With Jacuzzi
  • Jr Suite Hacienda
  • Super Saver Standard Room
  • Room (Affiliate)
  • Hacienda Royal Elite One Bedroom
  • Superior Ocean Front Adults Only
  • Jr Suite Riviera with Jacuzzi
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 543 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Airport shuttle service is available during limited hours. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 2 - 18)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Airport shuttle during limited hours *

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Sandos Playacar Beach Resort
  • Sandos Resort
  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Playacar Beach Resort
  • Sandos
  • Sandos All Inclusive
  • Sandos Beach
  • Sandos Beach Resort All Inclusive
  • Sandos Playacar Beach
  • Sandos Playacar Beach Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 2100 per person (one way)

Airport shuttle for children between the ages of 1 and 17 costs MXN 880 (one-way)

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast
  • 10 restaurants
  • 6 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 8
  • Children's pool
  • Fitness facilities
  • Indoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach towels
  • Pool sun loungers
  • Outdoor tennis courts - 2
  • Spa tub
  • Pool umbrellas
  • Steam room
  • Sauna
  • Arcade/game room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 19
  • Year Built 2004
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Satellite TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 18 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Sandos Playacar Beach Resort & Spa All Inclusive offers spa services, health and beauty treatments, Turkish bath, hair salon, and fitness facilities. Guests under 18 are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Indoor tennis courts - 2
  • Outdoor tennis courts - 2
  • Sauna
  • Spa tub
  • Steam room
  • Free bicycles on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Skydiving nearby

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Sandos Playacar Beach Resort
  • Sandos Resort
  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Playacar Beach Resort
  • Sandos
  • Sandos All Inclusive
  • Sandos Beach
  • Sandos Beach Resort All Inclusive
  • Sandos Playacar Beach
  • Sandos Playacar Beach Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 2100 per person (one way)

Airport shuttle for children between the ages of 1 and 17 costs MXN 880 (one-way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 437 reviews

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen
Good3.0 / 5
Basic hotel on beautiful beach
Best beach, standard property, towels are old but clean, lots of rules to this property. Standard rooms have no special access to private "club" areas. Standard bracelets are not allowed at pool bar. There is no sports bar on property.
7 night family trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen
Good3.0 / 5
The staff is very friendly and the spa was great.
This was our 2nd visit during the Christmas holidays. Last year the resort service, condition and upkeep was spectacular. This year all were below average. It took 30-45 minutes to be seated for meals on several occasions. Our first day at the beach we saw 1 beach waiter/waitress. It took forever to get drinks. Service was below average the remainder of the days. When walked up to the pool bar they were also understaffed. That line was too long for an all inclusive. The kids game room was run down and missing essential items for games such as basket ball, table hockey and pool. Many of the arcade games were not working. The miniature golf course was in shambles. Most of the turf was tore up and areas of the course were broken. I also noticed a drop off from the evening events from the previous year. There was a theme every night around the show. There seems to be mold in the bathrooms that gets painted over. I asked several hotel guest about the condition and they had similar problems and complained about the rooms. Management needs to be concerned about this. We had 8 people in our party and many folks we spoke with had similar complaints.
5 night family trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen
Excellent4.0 / 5
Huge great property. Beautiful
This is a huge property. Lots of places to eat. Excellent food. Adult side is far from beach but they have a golf cart shuttle. Very relaxing place beautiful. Room was not that clean and details are ignored. But the pluses outweigh the negatives
3 night family trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen
Excellent4.0 / 5
delicious food
14 restaurants, food was delicious and they have a great taste and variety
3 night trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen
Outstanding5.0 / 5
excellent service
wonderful vacations stayed at this hotel, food was delicious, great service and amenities. clean beach, swimming pool comfortable rooms. recommended
3 night trip

See all reviews

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen

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