Skip to main content.
All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen

4-star4 stars
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710, Mexico, 800-491-6126

Upscale beachfront hotel with free water park, near Playacar Golf Club
  • Free WiFi in lobby and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Very Good8.0
Breakfast
Tasty breakfast
Food
Delicious food
Location
Great location
Bar
Standard bar
615See all 615 Hotels.com reviews
From 16,425 reviews

TripAdvisor Traveller Rating

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen

More Info: 866-539-8117

  • Jr Suite Hacienda
  • Riviera Family King Junior Suite
  • Riviera Family Queen Junior
  • Royal Elite One Bedroom Suite
  • Royal Elite One Bedroom Suite (2 Adults 2 children)
  • Royal Elite One Bedroom Suite (2 Adults 3 children)
  • Royal Elite One Bedroom Suite (3 adults 1 child)
  • Royal Elite One Bedroom Suite (3 adults 2 children)

What’s around Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen

Landmarks

  • In Playacar
  • Quinta Avenida - 40 min walk
  • Playa del Carmen Maritime Terminal - 41 min walk
  • Playa del Carmen Main Beach - 42 min walk
  • Playacar Golf Club - 20 min walk
  • Paseo del Carmen - 38 min walk
  • Mamitas Beach Club - 3 mi / 4.9 km
  • Yucatek Divers - 2.3 mi / 3.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 60 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 103 min drive
  • Free self parking
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 819 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 2 - 18)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Other information

  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 9 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 7
  • Year Built 2004
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Satellite TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Sandos Playacar Beach Resort - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 18 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Sandos Playacar Beach Resort
  • Sandos Resort
  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos All Inclusive
  • Playacar Beach Resort
  • Sandos Playacar Beach Resort Spa All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Hotel Sandos Playacar Beach Resort - All Inclusive
  • Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive
  • Sandos
  • Sandos All Inclusive
  • Sandos Beach
  • Sandos Beach Resort All Inclusive
  • Sandos Playacar Beach
  • Sandos Playacar Beach Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: MXN 20 per night

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 2100 per person (one way)

Airport shuttle for children between the ages of 1 and 17 costs MXN 880.00 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.0 From 615 reviews

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen
Very Good8.0
All was good until we got ripped off money from the spa. I had two lockers. The first locker stored my purse (large) and all of our wallets while we were using spa facilities. ie., hot tubs. Thereafter we were escorted to another facility to have the spa treatments so I had an additional locker. We believe the theft occurred while my bag was in the first locker because that's where our money was stored. Will not recommend using your spa facilities as theft is going on.... $95 may not seem like a lot to a hotel but it matters to visitors who spend a lot of money at your resort.
Debbie, us5 night family trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen
Good6.0
Timeshare Selling Scam Under Construction
This is essentially an expensive scam to get you to buy into their members only royal elite program which they throw in your face whenever physically possible. If you do not have this membership, they absolutely do not care about you. Upon arriving to the hotel, the MOMENT we checked in, we were immediately ushered away to be shown a "map" of the place. Lie. It was a "concierge" who was attempting to schedule us on a tour of the Royal Elite hotel rooms and explain all their amenities to us. They called us EVERY MORNING AT 8:30AM asking if we wanted a tour of these areas. We told them no every time and kept asking them to stop calling. They did not. I called one week prior to our stay to make dinner reservations. I was told we would not need them and would be able to walk right in and sit down. I re-confirmed this during check in. Any time we tried to eat at a restaurant, they told us the tables were reserved for ROYAL ELITE MEMBERS, they had no tables, or it would be a 2 hour wait. They make sure to filter everyone to the disgusting general buffet. Furthermore, my room was directly facing a LOUD CONSTRUCTION SITE!! Nowhere did they say they were under construction. I was woken up by loud banging every morning and it lasted until 6pm every night. The front desk staff was absolutely useless and INCREDIBLY rude when we tried to approach them about all of the issues. They truly only care about the royal elite members. Everyone else is secondary trash to them.
Talia, usRomance trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen
Good6.0
Good not great
Several restaurant options but not the best quality. Understaffed in every restaurant which meant long waits, food at the a la carte restaurant came out cold, and very hard to get an intimate experience(but suppose that is what to be expected in an all-inclusive). Some areas of the hotel closer to the beach (adult area only) were well maintained with nice gardens but the family area needs an update. Generally, we had a good time and enjoyed our stay. Several entertainment and options for the kids was nice to have but probably won't be repeating.
, usFamily trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen
Good6.0
Better options available
The food & drinks were less than impressive, out of all their restaurants the buffet was better than all of them that had table service. Rooms were bland and we had construction on either side of our room throughout the entirety of our trip.
, us5 night romance trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen
Fair4.0
The property is well maintained. All the restaurants are buffets and were not very good at all! The suite we had was good and newly constructed. Huge hotel and there are a lot of people. The beach was not great.
, usRomance trip

See all reviews

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen

Is the description of this hotel not correct? Tell us