6/10 Good
Jun 5, 2023
Vaca
Not so great. I paid for a view room. At check in given a non-view room. I complained about it they told me the view room was just a title for a room??? What? They did move us to another room. Which had a little view. No mention of an upgrade or anything. So not happy with room. Hotel was new and nice. Restaurant and Bar very nice. The one saving grace was the considerers Julie. She helped us book things. Some of which didn't work out so great. But she tried.
After our departure, my girlfriend was missing a very expensive necklace. I called 4 times leaving messages. No return calls. Finally, I got hold of someone and they told me to send an E mail. I did. Got response 1 day later. Stating they spoke to house cleaning, and they said they didn't find necklace. So too bad. We feel it was taken off the nightstand. But can't prove it. So, all in all, not too happy with our stay .............
Michael
Michael, 4-night trip
Verified Hotels.com guest review