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1 room, 2 adults
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Mercure Surabaya, Surabaya

4 stars
Jl Raya Darmo 68 - 78SurabayaEast Java60189Indonesia, 800-491-6126
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  • Surabaya (SUB-Juanda) 30-min drive; 10.4 miles/16.7 km
  • Surabaya Pasar Turi Station 10-min drive; 3.3 miles/5.3 km
  • Surabaya Gubeng Station 10-min drive; 2.2 miles/3.6 km
  • Free self parking
  • Valet parking (surcharge)
  • RV, bus, and truck parking
  • Airport shuttle (surcharge)
Good3.9 / 5
Service
Fantastic service
Location
Great location
Cleanliness
Clean
Vibe
Decent vibe
44See all 44 Hotels.com reviews
From 562 reviewsTripAdvisor Traveller Rating

Mercure Surabaya, Surabaya

Hotel Info: 866-539-8117

from $36
  • Superior Room, 2 Single Beds
  • Deluxe Room, 1 Queen Bed
  • Superior Room, 1 Queen Bed
  • Superior Room, 2 Single Beds
  • Superior Room, 1 Queen Bed

At a glance

Key facts

Hotel size

  • This hotel has 257 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

  • Valet parking *

  • RV/bus/truck parking

Also known as

  • Mercure Hotel Surabaya
  • Mercure Surabaya
  • Surabaya Mercure
  • Mercure Surabaya Hotel
  • Mercure Surabaya Hotel Surabaya
  • Mercure Surabaya Java

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs IDR 30000 per day

Rollaway beds are available for IDR 400000 per night

Buffet breakfast is offered for an extra charge of IDR 120000 for adults and IDR 60000 for children (approximately)

Airport shuttle service is offered for an extra charge of IDR 220000 per vehicle (one way)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Spa tub
Working away
  • Business center
  • Number of meeting rooms - 4
  • Meeting rooms 12
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Elevator/lift
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Trimurti Restoran - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Lan Hua Chinese Restoran - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Coffee Cafe - Onsite cafe. Open 24 hours. Open daily.

Ebisu - This restaurant specializes in Japanese cuisine. Open daily.

Mercure Surabaya, Surabaya’s small print

Also known as

  • Mercure Hotel Surabaya
  • Mercure Surabaya
  • Surabaya Mercure
  • Mercure Surabaya Hotel
  • Mercure Surabaya Hotel Surabaya
  • Mercure Surabaya Java

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs IDR 30000 per day

Rollaway beds are available for IDR 400000 per night

Buffet breakfast is offered for an extra charge of IDR 120000 for adults and IDR 60000 for children (approximately)

Airport shuttle service is offered for an extra charge of IDR 220000 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 44 reviews

Mercure Surabaya, Surabaya
Good3.0 / 5
Not recommend
Staff was very kind but hotel condition was worst. I can't control hot/cold water in shower and something stink bed sheet/pillows
2 night business trip
Mercure Surabaya, Surabaya
Excellent4.0 / 5
Good option in Surabaya
Everything is good and the room is comfortable.
2 night business trip
Mercure Surabaya, Surabaya
Outstanding5.0 / 5
Good Hotel
Best service and i like to stay again
2 night trip
Mercure Surabaya, Surabaya
Excellent4.0 / 5
Best choice to stay
Comfortable
3 night business trip
Mercure Surabaya, Surabaya
Poor1.0 / 5
Average for me•
I'm totally upset Even after cnfm my room booking didn't Arange properly .like,,,,, 1)again asks me to booking room why?? 2)toilet arrangements like useng thinks are gives to use only one set I/o two why like this?? 3)denner : I got after orders and its half boil cooked !!!!!(finial give new one without cost Tks) 4)morning breakfast:after setting the table asks 1000 questions about payments?????why don't Arange some tocken system to avoid this kind of inselt???? I don't know others but,,,Sorry I'm totely upset this trip . Note: I alrdy register my complaint while check out. Tks.
2 night trip

See all reviews

Mercure Surabaya, Surabaya

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