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1 room, 2 adults

Hilton Garden Inn New York/Manhattan-Chelsea, New York

3.5-star3.5 stars
121 W 28th St, New York, NY, 10001, United States of America

3.5-star hotel with restaurant, near 5th Avenue
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Fabulous8.6
Food
Delicious food
Breakfast
Tasty breakfast
Room
Great room
Bar
Bar could improve
970See all 970 Hotels.com reviews
From 2,324 reviews

TripAdvisor Traveller Rating

Hilton Garden Inn New York/Manhattan-Chelsea, New York

from $69
  • King Evolution
  • 2 Queen Beds
  • Two Double Beds Roll In Shower
  • One King Bed Roll In Shower
  • One King Bed City View
  • Two Queen Beds City View
  • Room, 1 King Bed (Higher Floor)
  • Room, 2 Queen Beds, Non Smoking (Higher Floor)

What’s around Hilton Garden Inn New York/Manhattan-Chelsea, New York

Landmarks

  • In Midtown
  • 5th Avenue - 4 min walk
  • Madison Square Garden - 5 min walk
  • Macy's - 9 min walk
  • Empire State Building - 10 min walk
  • The High Line Park - 14 min walk
  • Bryant Park - 14 min walk
  • Times Square - 17 min walk

Getting around

  • New York, NY (LGA-LaGuardia) - 13 min drive
  • Teterboro, NJ (TEB) - 16 min drive
  • Newark, NJ (EWR-Liberty Intl.) - 19 min drive
  • Linden, NJ (LDJ) - 26 min drive
  • Caldwell, NJ (CDW-Essex County) - 28 min drive
  • New York, NY (JFK-John F. Kennedy Intl.) - 34 min drive
  • New York W 32nd St. Station - 6 min walk
  • New York 23rd St. Station - 6 min walk
  • New York Penn Station - 9 min walk
  • 28 St. Station (7th Av.) - 2 min walk
  • 28 St. Station (Broadway) - 3 min walk
  • 23 St. Station (7th Av.) - 7 min walk
  • Self parking (surcharge)
  • Valet parking (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 169 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

WiFi rated fast

  • Great for browsing, email, gaming, and video chat

Transportation

Parking

  • Valet parking *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
Working away
  • 24-hour business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2007
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping

Special features

Dining

American Grill - This buffet restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Hilton Garden Inn New York/Manhattan-Chelsea, New York’s small print

Also known as

  • Hilton Garden Inn Hotel New York/Chelsea
  • Hilton Garden Inn Chelsea
  • Hilton Garden Inn New York/Chelsea
  • Hilton Garden Inn New York/Manhattan-Chelsea Hotel
  • Hilton Garden Inn York/Manhattan-Chelsea Hotel
  • Hilton Garden Inn New York/Manhattan-Chelsea
  • Hilton Garden Inn York/Manhattan-Chelsea
  • Hilton Garden Inn New York - Chelsea Hotel New York City
  • Chelsea Hilton Garden Inn
  • Hilton New York City

Mandatory fees

Deposit: USD 50 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 100 (subject to availability)

Self parking costs USD 45.00 per day

Valet parking costs USD 65 per day

Rollaway beds are available for USD 30.0 per night

Buffet breakfast is offered for an extra charge of USD 17.95 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.6 From 970 reviews

Good 6.0
Quiet, renovated room -- with a nasty surprise!
First the good: the staff is wonderful, professional, friendly; our upgraded room on the top floor was quiet, brand-new, and very comfortable; the elevators were fast and reliable. (I had been worried after reading some of the other reviews.) Now the middling: this isn't my favorite neighborhood to stay in because it is loud and dirty. However, this is what was available at a decent price on short notice. The one really good thing about this hotel's location is that it is within a block of a subway stop. I give big points for that. Now the bad: after a nice comfy night in our brand-new room with the spotless bedding and fabulous black out shades, we turned on the lights to find a HUGE -- LIKE 3-4 INCHES LONG -- ROACH in the middle of my daughter's snowy white comforter. I smashed it with the room's iron because no mere shoe would have killed this beast. (Tip: don't use the iron in room 2408 making sure it's clean). Luckily, we were only staying one night because neither one of us could have slept in that room again. We carefully shook out all of our things and packed and checked out. The woman at the registration desks was suitable horrified and sympathetic. She gave us a $50 discount. She also said that this was the second time in a week she had heard about something like that, that they thought it was related to the ongoing renovation work, and that they would have to have the whole building exterminated. I really, really hope that they do.
Jennifer, usFamily trip
Exceptional 10.0
Exciting Vacation
Sherleen, usFamily trip
Poor 2.0
I wouldn’t.
There building was dirty and smelled. There seemed to always be dirt and debris on the carpet, as if it was not fully vacuumed. I had to walk over dirty linens to use the stairs. The entire building is smoke free, yet it always smelled of either cigarettes or marijuana. At one point the smell was so bad that it caused me to have an asthma attack. For the price of the room, I was very disappointed.
Charles, usRomance trip
Exceptional 10.0
Great place in the heart of Chelsea.
We loved our stay here. Great customer service and our room was super comfy and clean. Great location if you want to be in the Chelsea area or a event at MSG. 10 minute walk yo chelsea market and highline.
Michelle, us2 night trip with friends
Good 6.0
Delays and sass among a beautiful garden street.
I took a group to NYC for a conference and we have always had great luck with Hilton Garden Inns. The neighborhood was delightful - garden and flower shops lining the street. Very easy access to the 1 train at 28th. It was safe, with plenty to do and see. The hotel was clean and well-maintained. Yes, it's very loud and you will hear every siren, every door slam, and every argument outside, but it's New York and if you want things to be quiet, go upstate. The service(s) provided by the hotel were not as comfortable as they usually are in Hilton Garden Inns. My colleague and I found several of the staff members to be downright argumentative about a variety of topics, and they responded fairly rudely to me several times, even interrupting me multiple times. I'm a former New Yorker, a very patient person, and travel extensively both domestically and internationally, so I assure you these questions requiring a response were not "dumb" questions. Customer service felt curt. Finally, the day we arrived signs went up on all elevators indicating that we should expect 30 - 45 minute waits for the elevator because of room remodeling and our room was not cleaned one day due to "unforeseen circumstances" (a letter was left in our rooms). There was no mention of this upon check in or booking. This added major delays to our arrival/departure times. Overall, I wouldn't return to this location. I'd choose the Herald Square location over this location.
us3 night business trip

Hilton Garden Inn New York/Manhattan-Chelsea, New York

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