On arrival, it took the desk clerk several minutes to find my reservation and they questioned that I really had one. That was resolved in a satisfactory manner.
They offer you "admission" to the sister property's water park, but only to watch others. If you want to use the pool you have to pay an additional admission. On our 5 day trip, this was, by $50 the most expensive room we had. They could have let us use the water park for free.
When getting to our room, I discovered only one bath towel, so I called to get another one. The snotty person who answered the call told me they were really busy and it would take a while. I said that was ok we didn't need it immediately. After 3 hours, I went to the desk and asked for the towel since it still had not been delivered.