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Hyatt Zilara Cancun - All Inclusive - Adults Only

Adults-only beachfront property with spa, near Costa Occidental de Isla Mujeres National Park

  • Free WiFi in lobby and free parking
From
$604

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  • Hyatt Zilara Cancun - All Inclusive - Adults Only
  • Hyatt Zilara Cancun - All Inclusive - Adults Only
  • Beach
  • Beach
  • Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only. Image 1 of 124
1 / 124Hyatt Zilara Cancun - All Inclusive - Adults Only
Blvd Kukulcan Km 11.5 HZ, Cancun, 77500, QROO, Mexico
9.2.Superb.
  • The check in was smooth although it would be ideal to have more personnel on site for the…

    Dec 13, 2021

  • El hotel es un espectáculo! La comida, el servicio, todo fantástico!! el team de…

    Nov 19, 2021

See all 1,671 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Quiet
Dining options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 307 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 2 outdoor pools

What’s around

  • In Zona Hotelera
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Chac Mool Beach - 3 min walk
  • La Isla Shopping Mall - 15 min walk
  • Forum Beach - 23 min walk
  • Cancun Convention Center - 26 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Ocean View Junior Suite Double
  • Ocean View Junior Suite King
  • Ocean Front Junior Suite Double
  • Ocean Front Junior Suite King
  • Ocean Front Luxury Suite King
  • Presidential Suite
  • Ocean View Swim Up Suite King
  • Junior Suite Double
  • Junior Suite King

What’s around

Landmarks

  • In Zona Hotelera
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Chac Mool Beach - 3 min walk
  • La Isla Shopping Mall - 15 min walk
  • Forum Beach - 23 min walk
  • Cancun Convention Center - 26 min walk
  • Caracol Beach - 28 min walk
  • Tequila Museum - 17 min walk
  • Marlin Beach - 20 min walk
  • Yamil Lu'um Archaeological Zone - 21 min walk
  • Isla Dorada - 21 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
map
See on map
Blvd Kukulcan Km 11.5 HZ, Cancun, 77500, QROO, Mexico

At a glance

Size

  • 307 rooms
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Caters to adults only
*See fees and policies for additional details or extra charges

At the property

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Pilates classes on site
  • Racquetball/squash on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Water skiing nearby

Working away

  • 24-hour business center
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 6888
  • Conference space size (meters) - 640
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Japanese
  • Korean
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Premium/non-domestic alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zen Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Pelicanos - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Steam room
  • Pilates classes on site
  • Racquetball/squash on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

  • All Inclusive Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara Adults All Inclusive
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  • Zilara Hyatt

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hyatt Zilara Cancun - All Inclusive - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free self and valet parking.

  • Yes, there are 2 outdoor pools.

  • Sorry, pets aren't allowed.

  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.

  • Yes, there are 6 onsite restaurants, featuring alfresco dining and Mexican cuisine. Nearby restaurants include Limoncello (5-min walk), Tacun (5-min walk), and Lorenzillo's (5-min walk).

  • No, this property doesn't have a casino, but PlayCity Casino (13-min drive) and Royal Yak Casino and Sports Book (14-min drive) are both nearby.

  • Have fun with onsite activities like surfing, volleyball, and beach yoga. Additional recreation onsite includes Pilates, racquetball/squash, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hyatt Zilara Cancun - All Inclusive - Adults Only also has 5 bars, a sauna, and a steam room, as well as beach cabanas, a picnic area, and a garden.
9.2.Superb.
  • 10.0.Exceptional

    Amazing. I want to go back!

    I have nothing but great things to say about this resort, I want to go back! I was there only for two nights and they were so comfortable and well spent. The food is amazing, the service was great. everyone is so friendly and welcoming. The bed was really comfortable. The ocean view was amazing from our room, we were over the pool facing the ocean. I recommend it and I will be going back here.

    Roy, 2 night trip with friends, Nov 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We had a wonderful

    3 night family trip, Oct 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent! We will definitely be back!

    Jennifer, 4 night romance trip, Oct 14, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The food was amazing and the staff were friendly and helpful. Entertainment was fun and sports bar was awesome. Pool environment was fun and drinks were flowing. We would come back for sure.

    Joshua, 4 night family trip, Oct 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful property room service included even had a hammock on the balcony

    Samantha, 3 night romance trip, Oct 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect for both ocean and pool days! Staff was amazing and so friendly and kind!

    Kara Suzann, 4 night romance trip, Oct 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing resort! All the staff were amazing. Would highly recommend.

    Everardo, 4 night romance trip, Oct 11, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    This hotel is amazing I love it I stayed here twice my second time wasn’t the best the employees weren’t as friendly and welcoming as the first time. There were no upgrades rhe most annoying thing about this property is there are about 30 cabanas and they block off about 15 of them and make u pay extra for them NO ONE buys them so they are just wasted cabanas and everything is already free and all inclusive it’s crazy def not a good thing at all maybe block off 5 but 15 come on now that’s a bit much. Our checkin guy wasn’t that welcoming he looked like he didn’t feel like being at work

    Stacey, 4 night family trip, Oct 11, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Property was really amazing! Food was good, staff were always friendly and very kind. We had minor issues with our shower water temp, but they did try to fix it. Overall a great place to stay!

    Michael, 5 night romance trip, Oct 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent establishment but most of all super great service

    Daniel, 4 night romance trip, Oct 10, 2021

    Verified Expedia guest review

See all 1,671 reviews