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Adults-only beachfront property with spa, near Costa Occidental de Isla Mujeres National Park
No. They are delusional thinking this is an upscale resort. It's worth at MOST half of…
Apr 22, 2022
This will be our new "go to" place for a quick relaxing getaway. Room was spacious and…
Apr 14, 2022
This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily. Guests under 18 years old are not allowed in the spa.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Individually-wrapped food options are available through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
*See fees and policies for additional details or extra charges
Excellent
Oliver, 3 night romance trip, Feb 22, 2022
Verified Expedia guest review
Everyone was excellent no complaints 👍
Zenaida, 3 night family trip, Feb 18, 2022
Verified Expedia guest review
The staff were excellent. They couldn’t have been more helpful and kind.
Jana G, 3 night trip with friends, Feb 18, 2022
Verified Expedia guest review
We liked everything about this hotel, the beautiful beach, the clean ocean front room, food was excellent and staff very accommodating. Great entertainment every night. We will definitely come back.
Leokadia, 5 night romance trip, Feb 14, 2022
Verified Orbitz guest review
The place was amazing I
Tiarra, 3 night romance trip, Feb 13, 2022
Verified Expedia guest review
Fantastic service. Beautiful property. Have stayed there before. Will go back again and again.
Pearl, 3 night family trip, Feb 12, 2022
Verified Hotels.com guest review
Loved the menu options at the various restaurants. The coffee shop and The Den (high end cocktails) were excellent too!!
Jill, 5 night trip with friends, Feb 10, 2022
Verified Expedia guest review
Beautiful property, amazing views, the coffee shop was my favorite, great place for couples.
Shaquitta, 3 night trip, Feb 10, 2022
Verified Expedia guest review
Hyatt Zilara was an amazing property Staff was polite and attentive The resort itself was in great condition, but construction on 7th floor was very loud. The pool, beach, dining and food quality were some of the best we've had for an all inclusive resort. Restaurants were very nice overall. Drinks were good but I would rethink the wine list offerings as quality was lacking. I could help you with a much better wine program. One negative was being sold a $150 dining package for Valentine's Day. We were told it as a romantic dinner in a couples beach tent but when we arrived it was not a romantic tent on the beach but several tables closely arranged tables for us and another 40 couples to eat in poor overly bright lighting. Gas lamps would be in order. We could have saved our money and just eaten at one of the already included fine restaurants. The upcharges were annoying and we joked that this was the (What is you room number?) Resort" The upcharge to sit in front of the big screen for the Super Bowl was really poorly done and could have been available for all of the Guests and included in the price. The Super Bowl should be about celebrating football, wonderful food and drink with a setting for social interaction. We will likely return so I hope my feedback helps this property to continue to improve. Overall we very happy with our visit!
Charles John, 6 night trip, Feb 10, 2022
Verified Expedia guest review
Very Nice staff
Nicholas Bradley, 7 night romance trip, Feb 9, 2022
Verified Expedia guest review