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All properties in Cancun, Quintana Roo, Mexico

Hyatt Zilara Cancun - All Inclusive - Adults Only

Adults-only beachfront property with spa, near Costa Occidental de Isla Mujeres National Park

  • Free WiFi in lobby and free parking
From
$595

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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Blvd Kukulcan Km 11.5 HZ, Cancun, 77500, QROO, Mexico
9.2.Superb.
  • No. They are delusional thinking this is an upscale resort. It's worth at MOST half of…

    Apr 22, 2022

  • This will be our new "go to" place for a quick relaxing getaway. Room was spacious and…

    Apr 14, 2022

See all 1,604 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Quiet
Dining options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 307 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 2 outdoor pools

What’s around

  • In Zona Hotelera
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Chac Mool Beach - 3 min walk
  • La Isla Shopping Mall - 15 min walk
  • Forum Beach - 23 min walk
  • Cancun Convention Center - 26 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Ocean View Junior Suite Double
  • Ocean View Junior Suite King
  • Ocean Front Junior Suite Double
  • Ocean Front Junior Suite King
  • Ocean Front Luxury Suite King
  • Presidential Suite
  • Ocean View Swim Up Suite King
  • Junior Suite Double
  • Junior Suite King

What’s around

Landmarks

  • In Zona Hotelera
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Chac Mool Beach - 3 min walk
  • La Isla Shopping Mall - 15 min walk
  • Forum Beach - 23 min walk
  • Cancun Convention Center - 26 min walk
  • Caracol Beach - 28 min walk
  • Tequila Museum - 17 min walk
  • Marlin Beach - 20 min walk
  • Isla Dorada - 20 min walk
  • Yamil Lu'um Archaeological Zone - 20 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
map
See on map
Blvd Kukulcan Km 11.5 HZ, Cancun, 77500, QROO, Mexico

At a glance

Size

  • 307 rooms
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Caters to adults only
*See fees and policies for additional details or extra charges

At the property

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/cafe
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Pool cabanas (surcharge)
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Pilates classes on site
  • Racquetball/squash on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Water skiing nearby
  • Beach umbrellas
  • Pool sun loungers
  • Health club
  • Number of spa tubs - 1
  • Beach towels
  • Pool umbrellas
  • Steam room
  • Sauna
  • Billiards or pool table

Working away

  • 24-hour business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 6781
  • Conference space size (meters) - 630
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Japanese
  • Korean
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Premium/non-domestic alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zen Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Punta Vista - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Steam room
  • Pilates classes on site
  • Racquetball/squash on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

  • All Inclusive Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara Adults All Inclusive
  • Hyatt Zilara Cancun Adults
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  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
  • Hyatt Zilara Cancun All Inclusive Adults Hotel
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  • Hyatt Zilara Cancun All Inclusive
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  • Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
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  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Zilara Hyatt

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hyatt Zilara Cancun - All Inclusive - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free self and valet parking.

  • Yes, there are 2 outdoor pools.

  • Sorry, pets aren't allowed.

  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.

  • Yes, there are 6 onsite restaurants, featuring alfresco dining and Mexican cuisine. Nearby restaurants include Limoncello (5-min walk), Tacun (5-min walk), and Lorenzillo's (5-min walk).

  • No, this property doesn't have a casino, but PlayCity Casino (13-min drive) and Royal Yak Casino and Sports Book (14-min drive) are both nearby.

  • Have fun during the warmer months with activities such as beach yoga. Additional recreation onsite includes Pilates, racquetball/squash, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hyatt Zilara Cancun - All Inclusive - Adults Only also has 5 bars, a sauna, and a steam room, as well as beach cabanas, a picnic area, and a garden.
9.2.Superb.
  • 10.0.Exceptional

    Excellent

    Oliver, 3 night romance trip, Feb 22, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Everyone was excellent no complaints 👍

    Zenaida, 3 night family trip, Feb 18, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff were excellent. They couldn’t have been more helpful and kind.

    Jana G, 3 night trip with friends, Feb 18, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    We liked everything about this hotel, the beautiful beach, the clean ocean front room, food was excellent and staff very accommodating. Great entertainment every night. We will definitely come back.

    Leokadia, 5 night romance trip, Feb 14, 2022

    Verified Orbitz guest review

  • 10.0.Exceptional

    The place was amazing I

    Tiarra, 3 night romance trip, Feb 13, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic service. Beautiful property. Have stayed there before. Will go back again and again.

    Pearl, 3 night family trip, Feb 12, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Loved the menu options at the various restaurants. The coffee shop and The Den (high end cocktails) were excellent too!!

    Jill, 5 night trip with friends, Feb 10, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful property, amazing views, the coffee shop was my favorite, great place for couples.

    Shaquitta, 3 night trip, Feb 10, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Hyatt Zilara was an amazing property Staff was polite and attentive The resort itself was in great condition, but construction on 7th floor was very loud. The pool, beach, dining and food quality were some of the best we've had for an all inclusive resort. Restaurants were very nice overall. Drinks were good but I would rethink the wine list offerings as quality was lacking. I could help you with a much better wine program. One negative was being sold a $150 dining package for Valentine's Day. We were told it as a romantic dinner in a couples beach tent but when we arrived it was not a romantic tent on the beach but several tables closely arranged tables for us and another 40 couples to eat in poor overly bright lighting. Gas lamps would be in order. We could have saved our money and just eaten at one of the already included fine restaurants. The upcharges were annoying and we joked that this was the (What is you room number?) Resort" The upcharge to sit in front of the big screen for the Super Bowl was really poorly done and could have been available for all of the Guests and included in the price. The Super Bowl should be about celebrating football, wonderful food and drink with a setting for social interaction. We will likely return so I hope my feedback helps this property to continue to improve. Overall we very happy with our visit!

    Charles John, 6 night trip, Feb 10, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Very Nice staff

    Nicholas Bradley, 7 night romance trip, Feb 9, 2022

    Verified Expedia guest review

See all 1,604 reviews