Skip to main content.
All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Hyatt Zilara Cancun - All Inclusive - Adults Only, Cancun

4.5-star4.5 stars
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500, Mexico

Adults-only beachfront hotel with spa, near La Isla Shopping Mall
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Superb9.2
Location
Great location
Food
Delicious food
Wellness
Great wellness & sports facilities
Room
Great room
1186See all 1,186 Hotels.com reviews
From 7,761 reviews

TripAdvisor Traveller Rating

Hyatt Zilara Cancun - All Inclusive - Adults Only, Cancun

from $432
  • Ocean View Junior Suite Double
  • Ocean View Junior Suite King
  • Ocean Front Junior Suite Double
  • Ocean Front Junior Suite King
  • Ocean Front Luxury Suite King
  • Presidential Suite
  • Ocean View Swim Up Suite King
  • Junior Suite Double
  • Junior Suite King

What’s around Hyatt Zilara Cancun - All Inclusive - Adults Only, Cancun

Landmarks

  • In Zona Hotelera
  • La Isla Shopping Mall - 15 min walk
  • Cancun Interactive Aquarium - 16 min walk
  • Forum Beach - 20 min walk
  • Cancun Convention Center - 26 min walk
  • Caracol Beach - 29 min walk
  • Delphinus Dreams - 30 min walk
  • Chac Mool Beach - 4 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 307 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

WiFi rated fast

  • Great for browsing, email, gaming, and video chat

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

Other information

  • Caters to adults only
  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Pilates classes on site
  • Racquetball/squash on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Water skiing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 6781
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2007
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Japanese
  • Korean
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Hyatt Zilara Cancun - All Inclusive - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zen Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Spice - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Hyatt Zilara Cancun - All Inclusive - Adults Only, Cancun’s small print

Also known as

  • All Inclusive Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara Adults All Inclusive
  • Hyatt Zilara Cancun Adults
  • Hyatt Zilara Adults
  • Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
  • Hyatt Zilara Cancun All Inclusive
  • All Inclusive Hyatt Cancun
  • Hyatt Zilara Adults All Inclusive All-inclusive property
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
  • Hyatt Zilara Cancun All Inclusive Adults Hotel
  • Hyatt Zilara All Inclusive Adults Hotel
  • Hyatt Zilara Cancun All Inclusive Adults
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara All Inclusive Adults
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
  • Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Cancun Zilara Hyatt
  • Hyatt Zilara Cancun Adults Only All Inclusive
  • Hyatt Zilara Inclusive Adults
  • Hyatt All Inclusive
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Zilara Hyatt

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Guests under 18 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of USD 165 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Cancun, Quintana Roo, Mexico

Didn’t find the right property?

Continue searching for Cancun, Quintana Roo, Mexico

Recent reviews

Superb 9.2 From 1,186 reviews

Good 6.0
Don't tell them you booked through hotels.com
Let me start by saying, don't tell them you booked through hotels.com. Once they found that out, their attitude completely changed towards us. Not only did they try to sell us on so many things, they gave us a completely different room than we paid for. I told them it was unacceptable and the only solution they offered us was to move rooms the next day. That meant we didn't have a room to use for over 3 hours. Very frustrating experience overall. Most of the service staff were very nice but Service was a little slower than I anticipated for such an expensive all-inclusive stay. The food was pretty good but felt a little Americanized for the guests which was disappointing. The beach front is unbeatable and they have lifeguards on duty which is really great!
Stephanie, usRomance trip
Exceptional 10.0
All the employees we encountered were amazing.
Ken, usRomance trip
Exceptional 10.0
Amazing staff and hotel
Amazing hotel and even better staff. I loved every minute of it. Will definitely be back!! Great food and the bartenders were very generous.
Javier, us3 night romance trip
Very Good 8.0
Really tops, but alas one solvable major problem
Great in every way but one. Food way above average. Very professional staff. Rooms are clean and comfortable. Drinks good too. One big, big roblem: Hotel staff allows selfish guests to reserve the limited beach chairs/ cabanas for the day. So after a wonderful breakfast, you sit in sand while dozens of empty lounges are held by towels and shoes. For hours and hours. Had been warned in other reviews, chose to ignore. Simple solution: after one hour of disuse, staff should politely collect unused belongings into baskets. We’re not coming back, as much as we love this place. Too much grief. But aside from this very solvable problem, perfect. Really great food and service. And rooms. And beach. Great beach. Lovely staff.
Steven, us4 night romance trip
Exceptional 10.0
Relaxed
Everything was great from the check in to the really nice suite to the pool. The people working there are all really nice and helpful!
Brian, us3 night romance trip

Hyatt Zilara Cancun - All Inclusive - Adults Only, Cancun

Is the description of this hotel not correct? Tell us