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HNA Resort Haikou, Haikou

5 stars
134 West Binhai RoadHaikouHainan570311China
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Good3.1 / 5
Room
Room is all right
Location
Location is ok
9See all 9 Hotels.com reviews
From 156 reviewsTripAdvisor Traveller Rating

HNA Resort Haikou, Haikou

from $72
  • Deluxe business room
  • Deluxe Room, Pool View
  • Deluxe sea view state guest suite
  • Deluxe Room, Sea View
  • Deluxe sea view suite
  • Deluxe business suite

At a glance

Key facts

Hotel size

  • This hotel has 211 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Also known as

  • HNA Beach
  • HNA Resort Haikou Hainan China
  • HNA Beach Spa Resort
  • HNA Beach Haikou
  • HNA Beach Resort
  • HNA Beach Resort Haikou
  • HNA Beach And Spa Resort Haikou, Hainan, China
  • HNA Resort Haikou
  • HNA Resort
  • HNA Haikou
  • HNA Resort Haikou Hainan, China

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of CNY 300 (one way)

In the hotel

Food and drink
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Health club
  • Steam room
  • Sauna
  • Golfing nearby
  • Marina on site
Working away
  • Business center
  • Number of meeting rooms - 6
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 10000
  • Conference space size (meters) - 929
  • Conference center
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Television in common areas
Accessibility
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Freshen up
  • Partially open bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Kitchenette
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

HNA Resort Haikou, Haikou’s small print

Also known as

  • HNA Beach
  • HNA Resort Haikou Hainan China
  • HNA Beach Spa Resort
  • HNA Beach Haikou
  • HNA Beach Resort
  • HNA Beach Resort Haikou
  • HNA Beach And Spa Resort Haikou, Hainan, China
  • HNA Resort Haikou
  • HNA Resort
  • HNA Haikou
  • HNA Resort Haikou Hainan, China

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of CNY 300 (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.1 /5 from 9 reviews

HNA Resort Haikou, Haikou
Excellent4.0 / 5
Good property. Bad beach
HNA property is well maintained. The local city government and hotel management have to take actions to clean up the beach....water front. There are piles and piles of debris from the ocean. Construction boards with nails sticking out, broken bottles, plastic bottles, condoms floating in the water is just obscene.
2 night business trip
HNA Resort Haikou, Haikou
Good3.0 / 5
The Management should Really Do Something Urgently
Saw quite bad review about this hotel but decided to give it a try since it is a short stay. Turn out those reviews are quite correct. It's a very nice and grand hotel but poorly maintain. Everything in the room is falling apart, ranging from shower level, tap etc, even the wall (or maybe building) looks like it's falling apart as I see long crack on the wall running from floor to ceiling on both sides of the room. The furniture (tv rack) was so badly infected by termites at the bottom portion. Personally, I would rank it one of the worst managed 4/5 stars hotel/resort I've stayed in recent years.
2 night business trip
HNA Resort Haikou, Haikou
Good3.0 / 5
Very comfortable. Service was blah. Room very large and comfortable, didn't notice cracks and stains until the last day.
4 night trip with friends
HNA Resort Haikou, Haikou
Poor1.0 / 5
Stay If You Enjoying Arriving With NO ROOM BOOKING
First Off - The Rooms are quite OK for a Chinese Brand Hotel - Almost reminds me of the Hilton Phuket Arcadia. Comfortable & clean. Why this hotel should really be ZERO STARS. When I booked this hotel through Hotels.com - It was a confirmed & fully paid booking. Upon arrival - the ill-trained HNA staff could not locate my booking, and for 1 whole hour, refused to dig deeper to find it, refused to contact hotels.com to clarify and refused to allow us a room. Even though I had a hardcopy printout of my full paid booking and confirmation number - the HNA staff actually told us they had NEVER HEARD of HOTELS.COM before and they had NO RELATIONSHIP with Hotels.com!! They left us, a legitimate paying customer in a fix and even hotels.com could not resolve this issue. So I was stuck with a fully paid booking to Hotels.com and no booking at the hotel! ZERO Stars to HNA Hainan & ZERO Stars to Hotels.com for not resolving the situation quickly and satisfactorily. ( We called Hotels.com on our roaming mobile phone and the the hotels.com staff never called back the hotel to clarify the booking)
Other trip

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HNA Resort Haikou, Haikou

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