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Metropole Hotel Phuket, Phuket

3.5 stars
1 Soi Surin Montri RoadPhuketPhuket83000Thailand, 800-491-6126
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Good3.1 / 5
Location
Great location
Service
Fantastic service
Cleanliness
Could use a good cleaning
Vibe
Vibe is not too good
36See all 36 Hotels.com reviews
From 154 reviewsTripAdvisor Traveller Rating

Metropole Hotel Phuket, Phuket

Hotel Info: 866-539-8117

from $33
  • Deluxe Room
  • Superior Room (Hot Deal)
  • Superior Room

At a glance

Key facts

Hotel size

  • This hotel has 248 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Also known as

  • Hotel Metropole Phuket
  • Metropole Hotel Phuket
  • Metropole Phuket
  • Metropole Phuket Hotel
  • Phuket Metropole
  • Phuket Metropole Hotel
  • Metropole Hotel Phuket Town
  • Metropole Phuket Town

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for THB 600 per night

Buffet breakfast is offered for an extra charge of THB 250 for adults and THB 125 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 600 per person (roundtrip)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Health club
Working away
  • Number of meeting rooms - 5
  • Conference space
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Connecting/adjoining rooms available

Special features

Dining

Fortuna Pavilion - This restaurant specializes in Thai cuisine.

The Metropole Cafe - Onsite restaurant. Guests can enjoy drinks at the bar.

Pink Chamois Member Club - Onsite bar.

Metropole Hotel Phuket, Phuket’s small print

Also known as

  • Hotel Metropole Phuket
  • Metropole Hotel Phuket
  • Metropole Phuket
  • Metropole Phuket Hotel
  • Phuket Metropole
  • Phuket Metropole Hotel
  • Metropole Hotel Phuket Town
  • Metropole Phuket Town

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for THB 600 per night

Buffet breakfast is offered for an extra charge of THB 250 for adults and THB 125 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 600 per person (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.1 /5 from 36 reviews

Metropole Hotel Phuket, Phuket
Fair2.0 / 5
Dilapidated hotel in good location
As many others have pointed out, this hotel is in disrepair. The entrance and lobby area are welcoming, but the rest of the property is in depressingly bad shape. I only stayed for 1 night. First room they showed me to had large carpet stains, dirty/scratched up windows, and old beat-up furniture. The second room they "upgraded" me to on the 16th floor was in slightly less bad shape than the first room, though smaller and not very clean (had a blood stain on the bathroom floor and filthy windows overlooking the city). Wifi was spotty in the rooms. Hallways were dimly lit with dry wall peeling apart. Swimming pool looked dirty with yellow tinged water so I didn't use. Fitness center was "out of order" apparently due to most of the machines being broken. I complained about the various issues to multiple staff including the manager who were apologetic for the most part, but powerless to take any action. The only positive about this hotel is its location which is nearby many small restaurants, the local night market, and Robinson shopping mall.
1 night trip
Metropole Hotel Phuket, Phuket
Poor1.0 / 5
No hot water for shower
4 night trip
Metropole Hotel Phuket, Phuket
Fair2.0 / 5
Needs renovation but kind and very friendly staff
Unfortunately the building needs some urgent renovation and painting. The breakfast and the staff at all levels were great, kind and very helpful.
1 night business trip
Metropole Hotel Phuket, Phuket
Good3.0 / 5
Nice hotel for a short stay in Phuket City
Short stay shopping before going to our beach holiday
3 night romance trip
Metropole Hotel Phuket, Phuket
Good3.0 / 5
phuket trip
Hotel very old n service very bad
1 night romance trip

See all reviews

Metropole Hotel Phuket, Phuket

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