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Shangri-La Chengdu

Photo gallery for Shangri-La Chengdu

Premium bedding, minibar, in-room safe, desk
Indoor pool
Front of property
Premium bedding, minibar, in-room safe, desk
2 restaurants, lunch served

Overview of Shangri-La Chengdu

Shangri-La Chengdu

5.0 star property
Luxury Chengdu hotel with indoor pool, connected to a shopping center
9.2 out of 10 Superb
9.2/10 Superb

161 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
The price is $101
Price available on 6/1/2023
Map
9 Binjiang Dong Road, Chengdu, Sichuan, 610021
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • 24-hour room service
  • 2 coffee shops/cafes
  • Spa services
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Private bathroom
  • Separate bathtub and shower
  • Separate sitting area

Room options

About this area

What's nearby

  • In Chengdu City Centre

Getting around

  • Shuangliu Intl. Airport (CTU) - 25 min drive
  • Hongpailou Railway Station - 9 min drive
  • Chengdu West Railway Station - 12 min drive
  • Chengdu West Station - 13 min drive
  • Niuwangmiao Station - 13 min walk
  • Dongmen Bridge Station - 17 min walk
  • Xinnanmen Station - 19 min walk

Restaurants

  • The Bridge - 2 min walk
  • 廊桥酒吧 - 2 min walk
  • 星巴克 - 1 min walk
  • 井介 - 2 min walk
  • 尚古酒吧 - 3 min walk
Map

About this property

Shangri-La Chengdu

Shangri-La Chengdu is a great choice for a stay in Chengdu. Guests can indulge in massages, body wraps, or facials, and Shang Palace, one of 2 restaurants, serves lunch and dinner. Other features of this luxurious hotel include an indoor pool, a bar/lounge, and a 24-hour health club. Public transportation is close by: Niuwangmiao Station is just 13 minutes by foot.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 593 rooms
  • Arranged over 36 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Fitness classes
  • Yoga classes
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (32292 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An indoor pool
  • Spa services
  • Spa tub
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Handrails in stairways
  • Accessible bathtub
  • Doorbell and phone notification

Room amenities

Be entertained

  • DVD player
  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

Shang Palace - This restaurant serves lunch and dinner.
Mooneys - Onsite restaurant.
Cafe Z - Onsite coffee shop.
Lobby Lounge - Onsite coffee shop.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 145.75 per person

Children & extra beds

  • Rollaway beds are available for CNY 408.0 per day

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Chengdu Shangri-la
Chengdu Shangri-la hotel
hotel Shangri-la Chengdu
Shangri-la Chengdu
Shangri-la Chengdu hotel
Shangri-la hotel Chengdu
Shangri La Chengdu
Shangri La Hotel Chengdu
Shangri La Chengdu
Shangri-La Chengdu Hotel
Shangri la Hotel Chengdu
Shangri-La Chengdu Chengdu
Shangri-La Chengdu Hotel Chengdu

Frequently asked questions

Does Shangri-La Chengdu offer free cancellation for a full refund?
Yes, Shangri-La Chengdu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Shangri-La Chengdu?
As of May 30, 2023, prices found for a 1-night stay for 2 adults at Shangri-La Chengdu on Jun 1, 2023 start from $101, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Shangri-La Chengdu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La Chengdu?
Yes, there's an indoor pool and a children's pool. Guests have 24-hour pool access.
Are pets allowed at Shangri-La Chengdu?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Shangri-La Chengdu?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Shangri-La Chengdu?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Shangri-La Chengdu and nearby?
Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Additional recreation onsite includes aerobics and yoga. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Shangri-La Chengdu also has a 24-hour health club and a sauna, as well as a garden.
Are there restaurants at or near Shangri-La Chengdu?
Yes, there are 2 onsite restaurants.
What's the area around Shangri-La Chengdu like?
Shangri-La Chengdu is in Chengdu City Centre, a short 6-minute walk from Sichuan University and 11 minutes' walk from Jiuyan Bridge.

Reviews

9.2

Superb

9.3/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Due to some exhibitions whole lobby area disturbed
Sharvan, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was ok
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

So Great Hotel!
I stayed this since 2013. Up till now, they keep the same quality of service with good F&B.
KAR KIT, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Kangming, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Titus, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shangri-La does it right.
I highly recommend staying in a room with business lounge access. They provide a buffer breakfast, afternoon tea and buffer happy hour. A lovely stay.
SANDRA, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

React and solve the issue promptly. Staffs are pleasant and helpful. Food is good and fresh.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Horizon Club is a Must have to differentiate from other hotels and service..
Renee, 6-night romance trip
Verified Expedia guest review

4/10 Fair

Charge assessed by hotel after I returned to U.S.
We stayed at Shangri La Chengdu on March 27th, 2018. The stay was pleasant and the staff was very nice, as with most Shangri La hotels. We were also informed at check-in that the first round of the mini bar was free. We used the mini bar accordingly and there was no charge. We traveled to another city for 4 days and returned back to the same Shangri La hotel. This time, although we reserved the same club room, the room was a grade lower. No electric curtains, towels for only one person, etc. When I asked if the first round of mini bar would be free, I can tell that the staff reluctantly said yes. We used the mini bar slightly, just a little snack for my son. There was no mention of any charges for the mini bar at check out. However, Shangri La charged me $21 after I returned to the state. When I sent an email expressing the inappropriateness of the $21 charge. No response from the hotel. It's not so much the $21. It is the lacked of proper notice at check out and a lacked of professionalism. Basically, we had no say. I've traveled the world. This is not how other Shangri la hotels behave. Very disappointing.
Kevin, 1-night trip
Verified Expedia guest review

8/10 Very Good

Quality consistent but sometimes it is difficult to get a taxi at the hotel.
Verified Hotels.com guest review