Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Skip to main content.
All properties in Hakone, Kanagawa (prefecture), Japan
1 room, 2 adults

Hyatt Regency Hakone Resort and Spa, Hakone

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • DVD player
  • Refrigerator
  • Dry cleaning/laundry service
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408, Japan

Luxury resort with 3 restaurants, near Hakone Gora Park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • DVD player
    • Refrigerator
    • Dry cleaning/laundry service
  • Collect stampsYou can collect® Rewards stamps here
  • Great services! Facilities are clean and cozy. Good location and environmentDec 3, 2019
  • Super nice !Oct 19, 2019

Hyatt Regency Hakone Resort and Spa, Hakone

from $394
  • Deluxe Room, 2 Twin Beds
  • Room, 2 Twin Beds
  • Regency, Executive Suite
  • Room, 2 Twin Beds (Tatami)
  • Room, 2 Twin Beds, Mountain View

What’s around Hyatt Regency Hakone Resort and Spa, Hakone


  • In Gora
  • Hakone Kowakien Yunessun - 23 min walk
  • Hakone Open Air Museum - 26 min walk
  • Hakone Gora Park - 10 min walk
  • Lake Ashi - 4.5 mi / 7.2 km
  • Hakone Ropeway - 4.6 mi / 7.4 km
  • Sengokuhara Susuki Prairie - 4.7 mi / 7.5 km
  • Hakone Shrine - 6 mi / 9.7 km

Getting around

  • Narita Intl. Airport (NRT) - 126 min drive
  • Hakone Gora Station - 15 min walk
  • Hakone Miyanoshita Station - 6 min drive
  • Hakone Ohiradai Station - 8 min drive
  • Free train station pick-up
  • Free train station drop-off

At a glance

Key facts

Hotel size

  • This hotel has 80 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Due to the suspension of the Hakone Tozan Railway from the typhoon on October 12, 2019, the property recommends guests arrive using personal transportation or contact the property in advance for public transportation recommendations.
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 3 per room

  • Food and water bowls available

  • Pet sitting and pet grooming services offered


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Free train station shuttle *


  • Free self parking (limited)

  • Electric vehicle charging point

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Room service (during limited hours)
  • Water dispenser
Things to do
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1141
  • Conference space size (meters) - 106
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Elevator
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Grab bar - near toilet
Languages Spoken
  • English
  • Japanese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
Freshen up
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave (on request)
  • Daily housekeeping
  • In-room safe

Special features


Izumi Spa has 8 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

The spa is open daily.


Dining Room Western - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Dining Room Sushi - This sushi bar specializes in sushi and serves dinner only. Reservations are required.

Berce - This fine-dining restaurant serves dinner only. Reservations are required.

Living Room - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Hyatt Regency Hakone Resort and Spa, Hakone’s small print

Also known as

  • Hakone Hyatt Regency
  • Hyatt Regency Hakone Resort and Spa Resort
  • Hyatt Regency Hakone Resort and Spa Hakone
  • Hyatt Regency Hakone Resort and Spa Resort Hakone
  • Hakone Resort
  • Hyatt Hakone
  • Hyatt Regency Hakone
  • Hyatt Regency Hakone Resort
  • Hyatt Regency Hakone Hotel Hakone-Machi
  • Hyatt Regency Hakone Machi
  • Hyatt Regency Hakone Resort Spa
  • Hyatt Regency Hakone Hakone


The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of GBAC STAR - Hyatt guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: JPY 150 per person, per night

Optional extras

Cooked-to-order breakfast is offered for an extra charge of JPY 4181 per person (approximately)

Pets are allowed for an extra charge of JPY 10000 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hyatt Regency Hakone Resort and Spa, Hakone

  • Does Hyatt Regency Hakone Resort and Spa offer free cancellation for a full refund?
    Yes, Hyatt Regency Hakone Resort and Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Hyatt Regency Hakone Resort and Spa?
    Yes, there's free self parking. Parking spots may be limited.
  • Are pets allowed at Hyatt Regency Hakone Resort and Spa?
    Yes, dogs are welcome, with a limit of 3 per room. There's a charge of JPY 10000 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Hyatt Regency Hakone Resort and Spa?
    You can check in from 3 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Hyatt Regency Hakone Resort and Spa?
    Yes, there are 3 onsite restaurants. Nearby restaurants include Paseo (2-min walk), Meissen (7-min walk), and 箱根写真美術館 カフェ Plaisir de l'oeuf (12-min walk).
  • What is there to do near Hyatt Regency Hakone Resort and Spa?
    Recommended spots to visit include Hakone Gora Park (10-min walk) and Hakone Kowakien Yunessun (1.2 mi), along with Hakone Open Air Museum (1.4 mi) and Lake Ashi (4.5 mi).

Recent reviews

Superb 9.2 From 263 reviews

Exceptional 10.0
Best mountain resort we have ever stayed in.
us1 night family trip
Exceptional 10.0
i booked this stay for my parents and they LOVED it. They said the breakfast buffet was amazing.
Jennifer, us1 night romance trip
Exceptional 10.0
Exceptional hotel
Absolutely loved everything about this hotel. Everything was exceptional quality. Staff are amazing. The location and views are great. The breakfast was fantastic. It would have been nice to have some more basic and affordable meals on the room service menu like ramen or Japanese curry for example, but what was available was all tasty and good quality. The onsen is huge, although only one bath. We would definitely stay here again.
Scott, au4 night family trip
Exceptional 10.0
Unique Mountainside Boutique Hotel
This is a unique hotel in a mountain location and gives a great feel for Japan away from the cities. Excellent opportunities to experience nature and a very fine sculpture park and Picasso museum is very close. The hotel itself has a boutique feel and is very well run with excellent dining and a nice quirky and spacious dining room. The large bedrooms with their big sun room and balcony are a pleasure to spend time in
David, ie2 night family trip
Exceptional 10.0
Great hotel great service
Excellent service from the minute we advised the hotel that we were at the rail station They sent a shuttle bus to pick us up from the station it arrived within minutes The rooms were great and the added benefit of complementary drinks including French champagne each afternoon from 4 to 7 pm Was fantastic especially when traveling as an adult family of 4 Close proximity to some great restaurants is also excellent wine the taxi fare around 1000yen The hotel breakfast is good value with multiple options and some cheaper options outside the hotel within a few minutes walk
Joe, au2 night family trip
Exceptional 10.0
Always wonderful hyatt
Undoubtably one of the best hotel in Hakone. Excellent service, skilled staff, beautiful lounge with free drink service, nice designed confortable and well furnished rooms. The restaurant is also beautiful and food is good.
jp1 night romance trip
Very Good 8.0
Bad logistics, great property
Very nice property and rooms, very friendly staff, sorry for the bad logistics, very hard to go in and out of town, no taxis, no shuttle service. Got a reservation at Itoh dining and no way to go there. No way to get to open Air museum, to the train terminal..., ridiculous...
Antonio, mx1 night family trip
Exceptional 10.0
Excellent service
Very attentive staff. Pick up from Odawara Station was on time. Complimentary shuttle to Gora Station and Souzan Ropeway Station was great.
James, sg1 night romance trip
Exceptional 10.0
Absolutely amazing stay, wish I had more days to spend there. The whole experience just unforgettable.
Annie Jeanetta, za2 night trip with friends
Exceptional 10.0
Very enjoyable
Wanlin, tw2 night romance trip

Hyatt Regency Hakone Resort and Spa, Hakone

Is the description of this hotel not correct? Tell us