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Laterra Condominium, St. Augustine

3.5 stars
955 Registry BlvdSt. AugustineFL32092United States of America, 800-491-6126
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  • St. Augustine, FL (UST-Northeast Florida Regional) 26-min drive; 13.6 miles/22 km
  • Jacksonville, FL (JAX-Jacksonville Intl.) 52-min drive; 46.8 miles/75.3 km
  • Free self parking
2.8 / 5
  • We arrived at the location to pick up our key from the lockbox. No key, no reservation…Sep 15, 2015
  • The check in process was ridiculous, no one answered the phone and no one was on premises…Sep 14, 2015
75See all 75 Hotels.com reviews
From 48 reviewsTripAdvisor Traveller Rating

Laterra Condominium, St. Augustine

Hotel Info: 866-539-8117

from $265
  • 3 Bedroom Suite
  • Standard Studio, 1 King Bed, Kitchenette
  • Standard Suite, 3 Bedrooms, Kitchen (3 King and 1 Sofa Bed)
  • Standard Suite, 1 Bedroom, Kitchen (1 King and 1 Sofa Bed)
  • Standard Room, 1 King Bed
  • Standard Suite, 2 Bedrooms, Kitchen (2 Kings and 1 Sofa Bed)

At a glance

Key facts

Hotel size

  • This hotel has 150 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-in/out

Check-in for this property is based at a different location: Condo rental office at 425 West Town Plaza, Suite 120, St. Augustine, Florida 32092. For more details and to confirm check-in information, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only) *

  • 2 per room (up to 35 lb)

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property
  • Resort fee included

Also known as

  • Laterra Condominium
  • Laterra Condominium Hotel
  • Laterra Condominium Hotel St. Augustine
  • Laterra Condominium St. Augustine
  • Laterra Condominium Condo St. Augustine
  • Laterra Condominium Condo

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 14 years old are not allowed in the swimming pool without adult supervision.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Housekeeping fees vary based on length of stay and unit size

Pets are allowed for an extra charge of USD 25 per accommodation, per night (maximum USD 250 per stay)

In the hotel

Things to do
  • Outdoor pool
  • Pool sun loungers
  • Golf course on site
  • Full-service spa
  • Spa tub
  • Golfing on site
  • Hiking/biking trails on site
  • Ecotours nearby
  • Golf lessons available nearby
Working away
  • Business center
  • Number of meeting rooms - 2
Services
  • Hair salon
Facilities
  • Number of buildings/towers - 3
  • Year Built 2005
  • Elevator/lift
  • Garden
  • Picnic area
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
  • Yard
  • Separate dining area
  • Separate sitting area
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Satellite TV channels
Stay connected
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the condo's full-service spa, Spa Laterra. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open select days.

Laterra Condominium, St. Augustine’s small print

Also known as

  • Laterra Condominium
  • Laterra Condominium Hotel
  • Laterra Condominium Hotel St. Augustine
  • Laterra Condominium St. Augustine
  • Laterra Condominium Condo St. Augustine
  • Laterra Condominium Condo

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 14 years old are not allowed in the swimming pool without adult supervision.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Housekeeping fees vary based on length of stay and unit size

Pets are allowed for an extra charge of USD 25 per accommodation, per night (maximum USD 250 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.8 /5 from 75 reviews

Laterra Condominium, St. Augustine
Poor1.0 / 5
No human response, no key, no air conditioning
There was no communication from the hotel provider prior to our stay. We did not know there was no check in desk. We were not informed that we were supposed to go to an unstaffed office to pick up our key from a lock box. We were not given a code to the lock box until after we arrived at this unstaffed hotel and unstaffed office (about 5 miles away from the hotel), and after texting, calling, and emailing. Response came several hours later. Then there was absolutely no response at all after we contacted the office to inform them that the air conditioning did not work at all. This stay was during July in Florida with 90+ degree heat and high humidity. There was no response to emails, texts, or phone call. In short, we paid several hundreds of dollars for a hotel room we initially couldn't get into, that had no A/C, and that had no human service at all. I am not sure how their business model could lead to any sort of success, much less any sort of basic business ethic.
3 night family trip
Laterra Condominium, St. Augustine
Fair2.0 / 5
Dishes were in dishwasher still dirty floor dirty stains on bedspread
2 night romance trip
Laterra Condominium, St. Augustine
Outstanding5.0 / 5
amazing
We loved it and want to come back every summer!
4 night family trip
Laterra Condominium, St. Augustine
Outstanding5.0 / 5
POOR COMMUNICATION COST ME A LOT OF MONEY!
Heading north on I-95, at 3:10 am, I sent a text to their number asking where to pick up the key from. At 7:36 am, they responded telling me the address. They told me the combo to the lockbox and mentioned that my packet will be in the lockbox. At 10:09, We arrived at that address and the door was locked. I texted them. While waiting for a reply, my husband & I decided to go to a restaurant to eat a meal. We waited until 12:56 pm, then I texted them again. (Where will I find the lockbox? My reservations made and paid for 4 months ago were to begin yesterday. Right now, my husband and I are sleeping in the parking lot at a restaurant! It's very hot, our seats don't recline and you won't answer the the messages that I left you.) And at 12:57, they replied, (The lock box is located right in front of the door in a giant flower pot) I expected the lock box to be inside at the address they told me. There was no direction as to where the lock box was and then they didn't get back to me for hours. The carpet felt like stiff burlap. There may have been 5 TV channels. It would have been nice to have a blanket and some extra pillows on the bed. We ran out of toilet paper very quickly and there were no paper towels.
3 night business trip
Laterra Condominium, St. Augustine
Excellent4.0 / 5
Daytona 500 get a way
Overall, the area, complex and room were very nice with the exception that our sheets were dirty. I did not like that there was not a "front desk" so to speak on site.
2 night romance trip

See all reviews

Laterra Condominium, St. Augustine

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