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The Gurney Resort Hotel & Residences, Penang

3.5 stars
18 Persiaran Gurney, George TownPenangPenang10250Malaysia, ‏‎800-491-6126
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Good3.1 / 5
Location
Great location
Comfort
Rather comfortable
Wellness Area
Poor wellness & sports facilities
131See all 131 Hotels.com reviews
From 453 reviewsTripAdvisor Traveller Rating

The Gurney Resort Hotel & Residences, Penang

Hotel Info: 866-539-8117

from $46
  • Studio Suite (Hollywood Twin Beds)
  • Suite, 2 Bedrooms

At a glance

Key facts

Hotel size

  • This hotel has 259 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time 3 PM-Midnight
  • Check-out time is Noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking (limited)

Also known as

  • Gurney Penang
  • Gurney Resort Hotel
  • Gurney Resort Hotel Penang
  • Gurney Hotel Malaysia
  • Gurney Hotel Penang
  • Gurney Resort Hotel & Residences Penang/George Town
  • Gurney Resort Hotel And Residences
  • The Gurney Resort Hotel & Residences Penang/George Town

Policies

A local government tax will be imposed and collected at the property upon arrival. The fee will be charged per room, per night. For further details, please contact the property using the information contained in the confirmation received after booking.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Destination fee: MYR 3 per accommodation, per night
  • Resort fee: MYR 3.00 per accommodation, per night

Optional extras

Rollaway beds are available for an additional charge

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • 24-hour room service
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Steam room
  • Sauna
  • Waterslide
Working away
  • Number of meeting rooms - 7
  • Conference space
  • Meeting rooms 8
  • Conference space size (feet) - 7965
  • Conference space size (meters) - 740
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Year Built 2000
  • Elevator/lift

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

The Gurney Resort Hotel & Residences, Penang’s small print

Also known as

  • Gurney Penang
  • Gurney Resort Hotel
  • Gurney Resort Hotel Penang
  • Gurney Hotel Malaysia
  • Gurney Hotel Penang
  • Gurney Resort Hotel & Residences Penang/George Town
  • Gurney Resort Hotel And Residences
  • The Gurney Resort Hotel & Residences Penang/George Town

Policies

A local government tax will be imposed and collected at the property upon arrival. The fee will be charged per room, per night. For further details, please contact the property using the information contained in the confirmation received after booking.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Destination fee: MYR 3 per accommodation, per night
  • Resort fee: MYR 3.00 per accommodation, per night

Optional extras

Rollaway beds are available for an additional charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.1 /5 from 131 reviews

The Gurney Resort Hotel & Residences, Penang
Good3.0 / 5
Sorry Gurney Hotel
The hotel does not have a bar, has only one restaurant and the room service closes at 11pm, so a lot is missing. I was at the hotel at 10am but could get the room only at 2pm. The one good factor was a concierge clerk Danish who was very polite and helpful and was always there to help with any issue.
3 night trip
The Gurney Resort Hotel & Residences, Penang
Fair2.0 / 5
Horrible hotel - never ever!
Horrible nightmare after checking in wanted to get ready for family wedding dinner, and shower no water supply, was told will be ready in 20 mins, no waters, and in 45 mins later, water came with low pressure and in yellow dirt. No air conditioning in the hallway, elevator,really hot and humid. Room are outdated. old school TV, air conditioning are slow. Breakfast just ok. Never ever eat at the 1 st floor restaurant dinner , with no guest, took them 45 mins to prepare the food! They require a RM600 deposit. which doesn't make sense and any other high end hotel never needed that. Check out front desk was so slow. 2 elevators serving over 20 floors , and no air conditioning.
1 night family trip
The Gurney Resort Hotel & Residences, Penang
Fair2.0 / 5
Quality of service is bad
Air conditions are not mantained good dropping water over our heads also wi fi is not working good breakfast is not good we did not enjoy our stay their I will not book in next time
3 night family trip
The Gurney Resort Hotel & Residences, Penang
Fair2.0 / 5
Aged hotel
We came to this hotel several years ago and had a blast and was very impressed with the service and the facility. So this time around we went ahead and booked this hotel thinking the same. But wow were we surprised. Hotel lobby was well maintained but that was about it. Rooms were very old and washroom were disgusting, full of molds and obviously no maintenance what so ever. By the way, there are no such thing as non smoking floors as all floors were filled with cigarette smoke. We booked 1 family suite and another room, and had requested the rooms to be side by side. We were put into 2 separate floors... 10th and 15th. It was however rectified the next day, but linens and bedsheets were not replaced... yuck! The hotel was previously named Gurney Resort Hotel, but looks to have changes name to Gurney Hotel and Residence. This most likely because the business was sold. And from the looks of things, the owner has no interest in the hotel business and is merely there for land investment. So I wouldn't be surprised if the hotel is sold again in the near future.
2 night family trip
The Gurney Resort Hotel & Residences, Penang
Excellent4.0 / 5
good
good
4 night trip with friends

See all reviews

The Gurney Resort Hotel & Residences, Penang

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