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The Gurney Resort Hotel & Residences, Penang

3.5 stars
18 Persiaran Gurney, George TownPenangPenang10250Malaysia, 800-491-6126
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Good3.0 / 5
Location
Great location
Comfort
Rather comfortable
Service
Service is adequate
Room
Room needs to be redecorated
148See all 148 Hotels.com reviews
From 491 reviewsTripAdvisor Traveller Rating

The Gurney Resort Hotel & Residences, Penang

Hotel Info: 866-539-8117

from $42
  • Studio Suite (Hollywood Twin Beds)
  • Suite, 2 Bedrooms

At a glance

Key facts

Hotel size

  • This hotel has 259 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking (limited)

Also known as

  • Gurney Penang
  • Gurney Resort Hotel
  • Gurney Resort Hotel Penang
  • Gurney Hotel Malaysia
  • Gurney Hotel Penang
  • Gurney Resort Hotel & Residences Penang/George Town
  • Gurney Resort Hotel And Residences
  • The Gurney Resort Hotel & Residences Penang/George Town

Policies

A local government tax will be imposed and collected at the property upon arrival. The fee will be charged per room, per night. For further details, please contact the property using the information contained in the confirmation received after booking.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Destination fee: MYR 3 per accommodation, per night
  • Resort fee: MYR 3.00 per accommodation, per night

Optional extras

Rollaway beds are available for an additional charge

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • 24-hour room service
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Steam room
  • Sauna
  • Waterslide
Working away
  • Number of meeting rooms - 7
  • Conference space
  • Meeting rooms 8
  • Conference space size (feet) - 7965
  • Conference space size (meters) - 740
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Year Built 2000
  • Elevator/lift

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

The Gurney Resort Hotel & Residences, Penang’s small print

Also known as

  • Gurney Penang
  • Gurney Resort Hotel
  • Gurney Resort Hotel Penang
  • Gurney Hotel Malaysia
  • Gurney Hotel Penang
  • Gurney Resort Hotel & Residences Penang/George Town
  • Gurney Resort Hotel And Residences
  • The Gurney Resort Hotel & Residences Penang/George Town

Policies

A local government tax will be imposed and collected at the property upon arrival. The fee will be charged per room, per night. For further details, please contact the property using the information contained in the confirmation received after booking.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Destination fee: MYR 3 per accommodation, per night
  • Resort fee: MYR 3.00 per accommodation, per night

Optional extras

Rollaway beds are available for an additional charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.0 /5 from 148 reviews

The Gurney Resort Hotel & Residences, Penang
Good3.0 / 5
convenient and clean hotel
It was a pleasant stay...menu for breakfast have to improve. . Shopping center like Gurney Paragon and Gurney Plaza can say its a 20 mins walking distance. ..if only u can afford to walk...or else can take taxi about RM 10 only
3 night romance trip
The Gurney Resort Hotel & Residences, Penang
Fair2.0 / 5
Okay this is one of my worse experiences in awhile. I got here and the moment I walked in it smelled like cigarette smoke, the front lobby looked very clean though so I thought maybe i’m wrong. When I got into the room there was dust all over the edges, the air-conditioning was not working, the floors were gross, and the toilet was not working. The staff did move me to another room, but when I got to the other room the couch had so many stains on it, I didn’t even want to take off my shoes because the carpet floors looked like they hadn’t been cleaned in years. I proceeded to ask for an extra sheet so that I could at least sit on the couch in some type of comfort. They were supposed to give me wi-fi, but the wi-fi from my phone was WAY faster than the wi-fi they provided. If that is even considered wi-fi, it was taking 30 second delays to get into pages, and I had a lot of work to do. So I was lucky enough I was able to tether from my phone. Otherwise I would of never been able to take care of work. Easily one of my worst 10 experiences in a hotel in my life, that says a lot from someone who spends 20% of their life in a hotel for the past 10 years!
1 night business trip
The Gurney Resort Hotel & Residences, Penang
Good3.0 / 5
Sorry Gurney Hotel
The hotel does not have a bar, has only one restaurant and the room service closes at 11pm, so a lot is missing. I was at the hotel at 10am but could get the room only at 2pm. The one good factor was a concierge clerk Danish who was very polite and helpful and was always there to help with any issue.
3 night trip
The Gurney Resort Hotel & Residences, Penang
Fair2.0 / 5
Horrible hotel - never ever!
Horrible nightmare after checking in wanted to get ready for family wedding dinner, and shower no water supply, was told will be ready in 20 mins, no waters, and in 45 mins later, water came with low pressure and in yellow dirt. No air conditioning in the hallway, elevator,really hot and humid. Room are outdated. old school TV, air conditioning are slow. Breakfast just ok. Never ever eat at the 1 st floor restaurant dinner , with no guest, took them 45 mins to prepare the food! They require a RM600 deposit. which doesn't make sense and any other high end hotel never needed that. Check out front desk was so slow. 2 elevators serving over 20 floors , and no air conditioning.
1 night family trip
The Gurney Resort Hotel & Residences, Penang
Fair2.0 / 5
Quality of service is bad
Air conditions are not mantained good dropping water over our heads also wi fi is not working good breakfast is not good we did not enjoy our stay their I will not book in next time
3 night family trip

See all reviews

The Gurney Resort Hotel & Residences, Penang

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