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Hotel & Spa Hacienda de Cortes, Cuernavaca

4 stars
Plaza Kennedy 90Col. Atlacomulco Jiutepec, CuernavacaMOR62560Mexico, 800-491-6126
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Excellent4.4 / 5
Amenities
Great amenities
Service
Fantastic service
Food
Delicious food
Value
Value for money could be better
22See all 22 Hotels.com reviews
From 145 reviewsTripAdvisor Traveller Rating

Hotel & Spa Hacienda de Cortes, Cuernavaca

Hotel Info: 866-539-8117

from $93
  • Junior Suite, 1 Queen Bed
  • Suite, 1 King Bed
  • Deluxe Room, 2 Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 51 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
  • Express check-in/out
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Train station pickup *

Parking

  • Free valet parking

Offsite

  • Area shuttle *

  • Shopping center shuttle *

Also known as

  • Hacienda de Cortes
  • Hacienda de Cortes Cuernavaca
  • Hotel Hacienda de Cortes
  • Hotel Hacienda de Cortes Cuernavaca

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Children under 16 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Late check-out can be arranged for an extra charge of MXN 1175.00

Breakfast costs between MXN 175 and MXN 220 for adults, and MXN 130 and MXN 145 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle and shopping center shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Cooked-to-order breakfast on weekends (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Pool umbrellas
  • Sauna
Working away
  • Conference space size (feet) - 15
  • Conference space size (meters) - 1
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1570
  • Elevator/lift
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Yard
  • Individually furnished
  • Balcony
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • 36-inch LCD TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

SPA HACIENDA DE CORTES has 4 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath and a sauna.

The spa is open select days. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

LA CASONA - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Hotel & Spa Hacienda de Cortes, Cuernavaca’s small print

Also known as

  • Hacienda de Cortes
  • Hacienda de Cortes Cuernavaca
  • Hotel Hacienda de Cortes
  • Hotel Hacienda de Cortes Cuernavaca

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Children under 16 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Late check-out can be arranged for an extra charge of MXN 1175.00

Breakfast costs between MXN 175 and MXN 220 for adults, and MXN 130 and MXN 145 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 22 reviews

Hotel & Spa Hacienda de Cortes, Cuernavaca
Poor1.0 / 5
Too far, pool & jacuzzi cold, smokers in restauran
My whole family and I (including an infant) were enjoying outdoor breakfast admiring the gardens when 2 non guest people sat next table smoking like crazy, I asked manager to do something about it because of our baby, and he OFFERED TO MOVE ALL OF US AND OUR FOOD TO THE TABLES INSIDE ! And just to let this negligent people enjoying their coffee and the beautiful view!!!! Totally unprofessional!!! You've no benefits as not only non smokers but as Guest. Totally annoyed and frustrating !!!!
1 night family trip
Hotel & Spa Hacienda de Cortes, Cuernavaca
Excellent4.0 / 5
Great hotel and food, but watch out for extra fees
We thought the hotel was lovely. The pool is a little small (compared to others in Cuernavaca) but a great temperature. The food was delicious, particularly the weekend brunch. It is a little hard to get food service when you are at the pool (there are no dedicated waiters for the pool area), and the waiter we had was a little snarky. But the biggest complaint I have is that the hotel charged MASSIVE additional fees for having 2 adults and 2 small children in our room. I didn´t realize this when I booked the room on Hotels.com (my bad), but I found it totally unreasonable and, frankly, felt robbed.
1 night family trip
Hotel & Spa Hacienda de Cortes, Cuernavaca
Outstanding5.0 / 5
great service
excellent staff service
1 night family trip

See all reviews

Hotel & Spa Hacienda de Cortes, Cuernavaca

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