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Quay Hotel and Spa, Conwy

This property has received its official star rating from Visit Wales.
Deganwy QuayConwyWalesLL31 9DJUnited Kingdom, 800-491-6126
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Excellent4.4 / 5
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Value
Value for money could be better
147See all 147 Hotels.com reviews
From 2,251 reviewsTripAdvisor Traveller Rating

Quay Hotel and Spa, Conwy

Hotel Info: 866-539-8117

from $126
  • Superior Twin Room, Marina View
  • Classic Twin Room, Courtyard View
  • Suite, 1 King Bed
  • Classic Double Room, Marina View
  • Classic Room, 1 Double or 2 Single Beds
  • Executive Room, 1 Double Bed
  • Superior Double Room, Marina View
  • Classic Twin Room, Marina View
  • Classic Double Room, Courtyard View

At a glance

Key facts

Hotel size

  • This hotel has 74 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Train station pickup *

Parking

  • Free self parking (limited)

Also known as

  • Quay Conwy
  • Quay Hotel
  • Quay Hotel Conwy

Policies

Children under 16 years old are not allowed in the swimming pool without adult supervision.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge of GBP 20.00

Late check-out can be arranged for an extra charge of GBP 20.00

Rollaway beds are available for GBP 15.00 per day

Dial-up Internet access is available in guestrooms for an extra charge

In the hotel

Food and drink
  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Barbecue grills
Things to do
  • Indoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Marina on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Number of meeting rooms - 3
  • Meeting rooms 4
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2007
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Quay Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

The Grill Room Restaurant - Overlooking the ocean, this brasserie specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Grill Bar - Overlooking the ocean, this brasserie specializes in local cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Recreation

On Site

  • Health club
  • Marina on site
  • Sauna
  • Spa tub
  • Steam room

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Quay Hotel and Spa, Conwy’s small print

Also known as

  • Quay Conwy
  • Quay Hotel
  • Quay Hotel Conwy

Policies

Children under 16 years old are not allowed in the swimming pool without adult supervision.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge of GBP 20.00

Late check-out can be arranged for an extra charge of GBP 20.00

Rollaway beds are available for GBP 15.00 per day

Dial-up Internet access is available in guestrooms for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 147 reviews

Quay Hotel and Spa, Conwy
Outstanding5.0 / 5
cleanliness
Superb
1 night romance trip
Quay Hotel and Spa, Conwy
Outstanding5.0 / 5
Harbour stay
Very nice situation, beautiful views, only down side is no local pubs to walk too, felt a little captive, bar could do with some music,
1 night romance trip
Quay Hotel and Spa, Conwy
Good3.0 / 5
Hotel with a fantastic location and great views.
Great place and on a return visit, but disappointed with the service this time. Arrived at just before 14:00, but was told the room wasn't ready and could we wait. We were told that we would get a phone call from the reception as soon as it was ready. We hung around for an hour, with no contact. We then returned to the reception to be told that it was now ready, but there had been a maintenance issue.....yeh!! Only other issue was the heating. Bit of a cold night and on the estuary side, don't think the electric heaters were up to the job. Would go back again.....but might leave it a bit.
1 night romance trip
Quay Hotel and Spa, Conwy
Outstanding5.0 / 5
Luxury hotel and excellent breakfast,
We stayed for one night but wish we could have extended our stay. Our first floor room overlooked the marina and had a small balcony - adequate for 2 fold up chairs. There was plenty of space in the room and one could get lost in the bathroom! The king sized bed was very comfortable. We appreciated the in room hi-fi access, complimentary classy toiletries, ample supply of coffee, tea, milk and bottled water. The hotel has an extensive spa, pool and fitness suite but we did not use these so cannot offer an opinion on these. Breakfast was memorable - not only for the wide choice of dishes that were available but also the service from the waiting staff. The hotel supports local suppliers and this was reflected in the delicious bacon, black pudding and suasages that were available. Specials were cooked to order but most dishes were available on a self serve basis. It was a great start to the day enhanced by the views across the estuary and into Conwy. We thoroughly enjoyed our short stay and are already looking forward to visiting the hotel again.
1 night romance trip
Quay Hotel and Spa, Conwy
Excellent4.0 / 5
Leisure facilities were not clean. Women's changing area was dirty, muddy, wet floor with hair everywhere. Pool side could have been cleaner too. Hotel was otherwise fine.
1 night romance trip

See all reviews

Quay Hotel and Spa, Conwy

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