The suite was tidy and clean to the eye, but as soon as I started using the place, I noticed issues. The shades were broken; I could not open or close them. The refrigerator made an intermittent loud rattling noise. The shower was badly clogged such that I had to stop showering midway through. The staff fixed the shower quickly, but the communication about when and how it’d be fixed was disorganized. Similarly, they reached out before my pre-discussed late checkout indicating that cleaners had arrived to be let in while I was still packing up. Clearly, messages were getting dropped between parties on the back end. All in all, a decent stay, but not “white glove” in any way.