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1 room, 2 adults

Hotel Casa Veranda, Guatemala City

3.5-star3.5 stars
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 01010, Guatemala

3.5-star hotel with restaurant, near La Aurora Zoo
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
Very Good8.0
Great location
Fantastic service
Tasty breakfast
Great room
121See all 121 reviews
From 293 reviews

TripAdvisor Traveller Rating

Hotel Casa Veranda, Guatemala City

from $75
  • Junior Suite 2 Queen Bed
  • Master Suite 1 King Bed
  • Master Suite 2 Queen Beds

What’s around Hotel Casa Veranda, Guatemala City


  • In Zona 10
  • La Aurora Zoo - 25 min walk
  • Avenida La Reforma - 1 min walk
  • Union Church of Guatemala - 4 min walk
  • Plaza Fontabella Shopping Center - 5 min walk
  • The Village Shopping Center - 5 min walk
  • Embassy of Germany in Guatemala - 6 min walk
  • Embassy of Mexico in Guatemala - 8 min walk

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 12 min drive
  • Free self parking
  • Limited parking
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 95 rooms
  • This hotel is arranged over 12 floors


  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
  • Express check-in/out
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.
Airport shuttle service is available on request from 6:00 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 25 kg)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle from 6:00 AM to 10:30 PM *


  • Free self parking (limited)

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Working away
  • 24-hour business center
  • Meeting rooms
  • Conference space size (feet) - 3513
  • Conference space size (meters) - 326
  • Conference center
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Elevator/lift
  • ATM/banking
  • Accessible bathroom
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Partially open bathroom
  • Bathtub only
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Microwave
  • Kitchen
  • Cookware, dishware, and utensils
  • In-room safe

Special features


Spicy - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Hotel Casa Veranda, Guatemala City’s small print

Also known as

  • Casa Veranda
  • Mercure Hotel Guatemala
  • Mercure Casa Veranda Guatemala Guatemala City
  • Mercure Guatemala City
  • Hotel Casa Veranda Guatemala City
  • Casa Veranda Guatemala City
  • Casa Veranda Guatemala
  • Hotel Casa Veranda Guatemala
  • Hotel Mercure Casa Veranda
  • Mercure Casa Veranda
  • Mercure Casa Veranda Guatemala
  • Mercure Casa Veranda Guatemala Hotel
  • Mercure Casa Veranda Hotel
  • Mercure Guatemala Casa Veranda


Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Pet deposit: GTQ 405.00 per week

Optional extras

Early check-in can be arranged for an extra charge of GTQ 243.00 (subject to availability)

Late check-out can be arranged for an extra charge of GTQ 243.00 (subject to availability)

Continental breakfast is offered for an extra charge of GTQ 132 for adults and GTQ 131 for children (approximately)

Pets are allowed for an extra charge of GTQ 81.00 per pet, per day

Airport shuttle service is offered for an extra charge of GTQ 81 per person (one-way)

Airport shuttle service for children costs GTQ 81 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.0 From 121 reviews

Hotel Casa Veranda, Guatemala City
Very Good8.0
Satified but
overall I was very satified except for the condition of the bathtub. It needs reconditioning .Also I needed to wait quite awhile for the hot water. One morning the water was only warm.They need to install recirculating pumps . Thank you
Neil, usOther trip
Hotel Casa Veranda, Guatemala City
Very Good8.0
Do not let it down
Since does not belongs to Accor is going down in manteinance and investment. Hope they catch on fast what that means. Gym is very small and out of date
Guillermo, us2 night business trip
Hotel Casa Veranda, Guatemala City
Hands down best place
Stayed in Guatemala city for two weeks. Found this place second week and wish we would have found it earlier. This place is like a small apartment with kitchen and living room with balcony overlooking city. Location location location! There blocks from mall and theater. Multiple restaurants in every location. Buffet was great and service was too notch. Double pane windows does a great job keeping city noise down. Wifi was strong. I'm making this my go to hotel next time I come back.
carlos, usFamily trip
Hotel Casa Veranda, Guatemala City
The best option in Guate City.
This hotel has been one of the best option, this is the first time in this hotel, many times before in other hoteles in Guatemala, and I can say this is one the best, the location is perfect, the rooms are huge, so nice, clean, and very nice distribution, all the hotel smells nice as hotel has to be, from the lobby, elevators and hallways every single corner smells nice, service is awesome, they are very helpful and smiling everywhere, I couldn't be more pleased with my stay. There is kitchenette in the room, fridge, sink, and a beautiful balcony in every single room, they offer shuttle from and to the airport for few dollars wich is so much nicer than a cab, breakfast is so delicius and nice beacause is a different breakfast every single day, they very smart dedicate each breakfast to each country en Central America and in that way you can have everyday different kind of food from different country in your table by the morning... This hotel is a great experience.
Raul, us1 night trip
Hotel Casa Veranda, Guatemala City
Usually gorgeous - this time poor
I usually love this hotel and already wrote some excellent reviews. This time I was not as satisfied as it could be: There were some lacks and I think they need to improve! Check in took a very long time and while the receptionist was dealing with our check-in she started to deal with other things and left us waiting (this happened several times during our stay. The sheets in the king-size bed were too short and it looked as if they ran out of sheets! The a/c obviously did not work and they offered to put a fan into the room. Upon arrival I immediately had to kill 2 cockroaches, the first day there was obviously just an American breakfast part of the deal - we told to them, that the day of departure we could not have the breakfast because our flight would leave at 6am - no chance to get the breakfast buffet for the first night instead - this is very poor performance, and finally: The last day we (2 persons) received only one bath towel, one hand towel and no towel on the floor. I had to call reception to get a standard equipment of towels. I hope very much that this as a one-time issue; as mentioned: I love this hotel and would give them another chance: The location and the units are just gorgeous.
Hans A., us2 night trip with friends

See all reviews

Hotel Casa Veranda, Guatemala City

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