22 November 2022
Spend Money Elsewhere, Bad Communication
For this stay I was with my partner here, and although the room and space itself were very nice and clean, the communication was not the best. We lost internet our first night due to a storm and the company Casai was not able to restore internet until 4 days into our 6 day trip. It was a nightmare getting in contact with them over Whatsapp and my partner barely had internet on their phone and I was paying 10 USD a day or more just to have internet on mine. It was money I shouldn't have had to spend unless we had working wifi. I was very disappointed in my stay using them and will not be returning. They did not even offer a refund for the money I spent trying to just have internet on my phone.
Kaitlyn, 6-night trip
Verified Hotels.com guest review