2/10 Poor
Mar 20, 2023
Do not book here
This resort is no where near a five star. The food is horrible and redundant. The pools are what you would expect to find at a two star hotel - plain. The water park is a good 10 minute walk… definitely cannot allow kids to walk by themselves. Why isn’t there a golf cart at the very least to take guests there? The beach is beautiful but the big waves bring with them a lot of seaweed on the shore. We upgraded our room to “ocean view” however, it was a courtyard view and the associate who upgraded it denied telling us it was an ocean view. The gym is tiny and hot. The entertainment is nonexistent. For the price and rating, this resort is completely underwhelming and disappointing.
Edit to add: After staying here another two days (unfortunately) it’s only gotten worse. Half of the pool/beach chairs are broken. They’ve run out of towels. The toilets don’t flush. The chargers in the rooms don’t work. You have to ask for blankets otherwise you just get a flimsy sheet. Half of the restaurants were “booked” by 7:30pm even though they don’t take reservations. I cannot reiterate enough how the buffets lack variety and the food is tasteless. Also… nothing is labeled in the buffet so you have no idea what you are getting… when you ask, they often say they don’t know.
When booking, we were contemplating this hotel versus Majestic Elegance and Lopesan… sadly we made the wrong choice. Don’t make the same mistake our family did.
Rania
Rania, 5-night family trip
Verified Hotels.com guest review