6/10 Good
21 May 2023
Nice, but still working out the kinks
The hotel itself was nice and cozy, but there were 2 major issues. First, when we checked in, we were charged the full price of the room, even though we had already paid in full on hotels.com. We were told that it was hotels.com's issue that the hotel had not been paid by the company and that I would need to take it up with hotels.com.
Secondly, the shower flooded the entire bathroom. It was very poorly designed because there was no ledge to keep the water in the shower. Apparently, it caused a leak because our stay was interrupted when we got a knock on the door from staff who wanted to come in and take a look. I had just gotten out of the shower and was naked when they knocked. It was very uncomfortable. Otherwise the stay was ok. The hotel has potential, but they're still got a lot of work to do to get things right.
Steven
Steven, 1-night trip
Verified Hotels.com guest review