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Grand Excelsior Hotel Bur Dubai

Photo gallery for Grand Excelsior Hotel Bur Dubai

In-room safe, desk, soundproofing, rollaway beds
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Grand Excelsior Hotel Bur Dubai

Grand Excelsior Hotel Bur Dubai

4.0 star property
4-star hotel with 4 restaurants, near Dubai Cruise Terminal

7.0/10 Good

275 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Kuwait Road - Bur Dubai, Dubai, 121545

Room options

About this area

What's nearby

  • In Bur Dubai
  • Gold Souk - 38 min walk
  • Dubai Cruise Terminal - 39 min walk
  • Dubai World Trade Centre - 45 min walk
  • BurJuman Mall - 8 min drive
  • Dubai Creek - 13 min drive
  • City Centre Deira - 15 min drive
  • Dubai Aquarium & Underwater Zoo - 14 min drive
  • Dubai Mall - 15 min drive
  • Dubai Fountain - 9 min drive
  • Burj Khalifa - 17 min drive

Getting around

  • Dubai (DXB-Dubai Intl.) - 16 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 42 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 44 min drive
  • ADCB Station - 14 min walk
  • Sharaf DG Station - 14 min walk
  • Burjuman Station - 22 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Kamat Restaurant - 5 min walk
  • Gazebo Restaurant - 6 min walk
  • Filli Cafe - 7 min walk
  • Barrels Pub - 8 min walk
  • Elia Greek Restaurant - 8 min walk

About this property

Grand Excelsior Hotel Bur Dubai

Placing you within a 15-minute drive of Dubai Mall and Dubai Cruise Terminal, Grand Excelsior Hotel Bur Dubai offers an airport shuttle (available 24 hours) for AED 100 per vehicle. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Docklands, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 7 bars/lounges, an outdoor pool and a nightclub. The overall value and restaurant get great marks from fellow travellers. Public transportation is only a short walk: ADCB Station is 14 minutes and Sharaf DG Station is 14 minutes.

Languages

Afrikaans, Arabic, Chinese (Mandarin), English, Farsi, Filipino, French, German, Hindi, Japanese, Russian, Thai, Urdu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 282 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 4 AM
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11 AM
  • 4 restaurants
  • 7 bars/lounges
  • 4 coffee shops
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (34647 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • Full-service spa
  • Nightclub
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • Afrikaans
  • Arabic
  • Chinese (Mandarin)
  • English
  • Farsi
  • Filipino
  • French
  • German
  • Hindi
  • Japanese
  • Russian
  • Thai
  • Urdu

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Grand Lavana Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Docklands – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
AAngan – This restaurant specialises in Indian cuisine.
Soto Soto – This restaurant specialises in Italian cuisine and serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 75 for adults and AED 37.50 for children
  • Airport shuttle service is offered for an extra charge of AED 100 per vehicle (one way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for AED 125.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur
Grand Excelsior Bur Dubai
Grand Excelsior Bur
Excelsior Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel
Grand Excelsior Hotel Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel Dubai

Frequently asked questions

Does Grand Excelsior Hotel Bur Dubai offer free cancellation for a full refund?
Yes, Grand Excelsior Hotel Bur Dubai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Excelsior Hotel Bur Dubai?
As of 6 February 2023, prices found for a 1-night stay for 2 adults at Grand Excelsior Hotel Bur Dubai on 7 March 2023 start from €94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Excelsior Hotel Bur Dubai?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Excelsior Hotel Bur Dubai?
Yes, there's an outdoor pool.
Are pets allowed at Grand Excelsior Hotel Bur Dubai?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Excelsior Hotel Bur Dubai?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Grand Excelsior Hotel Bur Dubai?
Yes, an airport shuttle is available. The charge is AED 100 per vehicle one way.
What are the check-in and check-out times at Grand Excelsior Hotel Bur Dubai?
You can check in from 3:00 PM - 4 AM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Grand Excelsior Hotel Bur Dubai and nearby?
Grand Excelsior Hotel Bur Dubai has 7 bars, a nightclub and a spa, as well as an outdoor pool and a steam room.
Are there restaurants at or near Grand Excelsior Hotel Bur Dubai?
Yes, there are 4 on-site restaurants, featuring international cuisine. Nearby restaurants include Kamat Restaurant (5-min walk), Gazebo Restaurant (6-min walk) and Filli Cafe (7-min walk).
What's the area around Grand Excelsior Hotel Bur Dubai like?
Grand Excelsior Hotel Bur Dubai is in Bur Dubai, a short 15-minute walk from BurJuman Mall.

Reviews

7.0

Good

7.2/10

Cleanliness

7.3/10

Staff & service

7.3/10

Amenities

7.0/10

Property conditions & facilities

5.7/10

Eco-friendliness

Reviews

4/10 Fair

Saif Aldawlah, 3-night business trip
Verified Hotels.com guest review

2/10 Poor

Worst hotel ever.
Worst hotel I ever stay. By default, do expect no shower foam, no towel. Shifting breakfast location without inform guest. Room key always give issue. Totally disappointed. U can get much better hotel with the same rate.
5-night business trip
Verified Hotels.com guest review

4/10 Fair

Abdiwahab, 2-night trip
Verified Hotels.com guest review

6/10 Good

Santosh, 3-night trip
Verified Expedia guest review

4/10 Fair

Facility was okay but NO enough lights in the room and NO toiletries were replenished each day. Key will NOT work every day and very inconvenience to shuffle between the room and lobby. PCR test provided by hotel IS ABSOLUTELY not good and will NOT recommend to any. They hiked the price due to the US time restriction and accept ONLY cash and did NOT give the report until few hours before my flight which caused too my tension.
Isaac, 6-night family trip
Verified Expedia guest review

2/10 Poor

BAD service, POOR quality, WORST experience
Worst hotel. Bad front office manager who works in the night shift. Room are old and dirty, smelly and expensive compared to other hotels. Housekeeping services was bad. I called three times to clean my room for 3 days and until 8 or 9pm they won’t clean.
Senthil, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Humayoun, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

The bathroom is really bath ! Airco too, we could not put it off.
Johan, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

Amar shukur, 1-night trip
Verified Expedia guest review

8/10 Very good

the cleanliness of the toilet tub should be improved (limestone), Other than that everything was fine
FANTA COUMBA, 7-night romance trip
Verified Expedia guest review