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Grand Excelsior Hotel Bur Dubai, Dubai

4 stars4 stars
Kuwait Road - Bur DubaiDubai121545United Arab Emirates
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Good3.5 / 5
Room
Room needs to be improved
Location
Great location
Wellness Area
Wellness & sports facilities could be improved
102See all 102 Hotels.com reviews
From 477 reviewsTripAdvisor Traveller Rating

Grand Excelsior Hotel Bur Dubai, Dubai

from $80
  • Suite, 1 Bedroom
  • Deluxe Room
  • Premium Room
  • Family Room
  • Economy Room

At a glance

Key facts

Hotel size

  • This hotel has 282 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 2 PM-4 AM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Other information

  • Smoke-free property

Also known as

  • Grand Excelsior
  • Grand Excelsior Bur Dubai
  • Grand Excelsior Hotel
  • Grand Excelsior Hotel Bur Dubai
  • Grand Excelsior Hotel Bur
  • Grand Excelsior Bur

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Tourism fee: AED 15 per accommodation, per night

Optional extras

Rollaway beds are available for AED 125.00 per night

Buffet breakfast is offered for an extra charge of AED 75 for adults and AED 37.50 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AED 100 per vehicle (one way)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 7 bars/lounges
  • 4 coffee shops/cafés
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Outdoor pool
  • Health club
  • Spa services on site
  • Spa tub
  • Nightclub
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 16
  • Conference space
  • Meeting rooms 5
  • Conference space size (feet) - 34647
  • Conference space size (meters) - 3219
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2006
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
Sleep well
  • Soundproofed rooms
  • Turndown service
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Docklands - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

AAngan - This restaurant specializes in Indian cuisine.

Soto Soto - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

Grand Excelsior Hotel Bur Dubai, Dubai’s small print

Also known as

  • Grand Excelsior
  • Grand Excelsior Bur Dubai
  • Grand Excelsior Hotel
  • Grand Excelsior Hotel Bur Dubai
  • Grand Excelsior Hotel Bur
  • Grand Excelsior Bur

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Tourism fee: AED 15 per accommodation, per night

Optional extras

Rollaway beds are available for AED 125.00 per night

Buffet breakfast is offered for an extra charge of AED 75 for adults and AED 37.50 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AED 100 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.5 /5 from 102 reviews

Grand Excelsior Hotel Bur Dubai, Dubai
Fair2.0 / 5
not professional operated hotel
bathroom amentities was poor. The shower gel, shampoo, and conditioner was so small, it was not suited for any normal adult and despite it being too small, you are expected to share it with your spouse. How silly to put tiny amenities in a room for two. floors were filthy towels are to be shared and rarely changed unless you put it outside the room. during the two week, stay, sheets were never changed. staff does not listen when spoken too. They look at you and do what they want. Speak in answer to your comments that is not relevant to the request or question made resulting in no service. hotel restaurant had roaches and incompetent staff who doubles as waiters, cash register operators, and hotel check in attendants and room service. They need better management!
7 night business trip
Grand Excelsior Hotel Bur Dubai, Dubai
Good3.0 / 5
Mr. Hassan was very accommodating. Reynaldo was helpful. The rooms were good size but the cleanliness of the bathroom was disappointing. Not a 4-star hotel.
6 night trip with friends
Grand Excelsior Hotel Bur Dubai, Dubai
Good3.0 / 5
Was ok the intrnet in the room did not work at all have to go lobby for using of the internet
3 night family trip
Grand Excelsior Hotel Bur Dubai, Dubai
Fair2.0 / 5
Gross
The service is poor and they did not even allow me to use complementary WiFi while I was waiting for the room.
3 night business trip
Grand Excelsior Hotel Bur Dubai, Dubai
Outstanding5.0 / 5
Great experience.. will use Grand Excelsior again
Hotel and Staff were excellent, Only 5 minute Taxi ride to Convention Center
5 night business trip

See all reviews

Grand Excelsior Hotel Bur Dubai, Dubai

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