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Pullman Reef Hotel Casino

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Outdoor pool
Outdoor pool
Outdoor pool
View from room

Overview of Pullman Reef Hotel Casino

UNESCO Sustainable Travel Pledge

Pullman Reef Hotel Casino

5-star property
Waterfront hotel in Cairns Central Business District with 5 restaurants and 3 bars/lounges

9.4/10 Exceptional

1,011 verified guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
35-41 Wharf Street, Cairns, QLD, 4870

Room options

About this area

What's nearby

  • In Cairns Central Business District
  • Great Barrier Reef - 1 min drive
  • Cairns Esplanade - 1 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 8 min drive
  • Freshwater Station - 12 min drive
  • Redlynch Station - 13 min drive
  • Cairns Station - 16 min walk
  • Airport shuttle (surcharge)


  • Vivaldis Restaurant - 3 min walk
  • Boatshed - 4 min walk
  • Coast Roast Cafe - 4 min walk
  • Ganbaranba - 4 min walk
  • Dolce & Caffe - 5 min walk

About this property

Pullman Reef Hotel Casino

Pullman Reef Hotel Casino is only 4.7 mi (7.6 km) from the airport and offers a shuttle. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Tamarind, one of 5 restaurants, which serves fusion cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a casino and a rooftop terrace. Fellow travellers love the helpful staff and breakfast.


Chinese (Mandarin), Dutch, English, Filipino, French, German, Japanese, Korean, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 127 rooms
  • Arranged over 6 floors


  • Check-in time from 2 PM until midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site self-parking (AUD 12.00 per night)
  • On-site valet parking (AUD 20.00 per night; includes in/out privileges)
  • Height restrictions apply for on-site parking


  • Airport shuttle*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 5 restaurants
  • 3 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

What to do

  • Ropes course
  • Evening entertainment
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre (4080 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas


  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Casino
  • 38 casino gaming tables
  • 455 casino slot machines
  • Casino VIP room
  • Sauna


  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk


  • Chinese (Mandarin)
  • Dutch
  • English
  • Filipino
  • French
  • German
  • Japanese
  • Korean
  • Turkish

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Premium digital channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Tamarind – This fine-dining restaurant specialises in fusion cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Flinders Bar and Grill – This bistro specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: AUD 150 per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of AUD 39 per person (approximately)
  • Airport shuttle service is offered for an extra charge
  • Credit card charges are subject to an extra charge of AUD 1.3

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AUD 74.0 per night


  • Self-parking costs AUD 12.00 per night
  • Valet parking costs AUD 20.00 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Pullman Reef Hotel Casino Cairns
Pullman Reef Hotel Casino
Pullman Reef Casino Cairns
Pullman Reef Casino
Pullman Reef Hotel Cairns
Sofitel Cairns
Accor Reef Hotel
Cairns Sofitel
Pullman Reef Casino Cairns
Pullman Reef Hotel Casino Hotel
Pullman Reef Hotel Casino Cairns
Pullman Reef Hotel Casino Hotel Cairns

Frequently asked questions

Does Pullman Reef Hotel Casino offer free cancellation for a full refund?
Yes, Pullman Reef Hotel Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pullman Reef Hotel Casino?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Pullman Reef Hotel Casino?
Yes, there's an outdoor pool.
Are pets allowed at Pullman Reef Hotel Casino?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Pullman Reef Hotel Casino?
Yes. Self-parking costs AUD 12.00 per night. Valet parking costs AUD 20.00 per night.
Is an airport shuttle service offered by Pullman Reef Hotel Casino?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Pullman Reef Hotel Casino?
You can check in from 2 PM - midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at Pullman Reef Hotel Casino?
Yes, the 26566 square-foot casino features 455 slot machines and 38 gaming tables.
What is there to do at Pullman Reef Hotel Casino and nearby?
Have fun with activities such as cycling, hiking and parasailing, and practise your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 3 bars and a casino. Pullman Reef Hotel Casino also has a sauna and a fitness centre, as well as a garden.
Are there restaurants at or near Pullman Reef Hotel Casino?
Yes, there are 5 on-site restaurants, featuring fusion cuisine. Nearby restaurants include Vivaldis Restaurant (3-min walk), Boatshed (4-min walk) and Coast Roast Cafe (4-min walk).
Does Pullman Reef Hotel Casino have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Pullman Reef Hotel Casino have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Pullman Reef Hotel Casino like?
Pullman Reef Hotel Casino is in Cairns Central Business District, a short 8-minute drive from Cairns, QLD (CNS-Cairns Intl.) and 3 minutes' walk from Reef Hotel Casino.







Staff & service




Property conditions & facilities




10/10 Exceptional

Definitely worthy of a stay
Last minute stay. Check in was good, staff member was friendly and efficient😊 Room was very nice, loved the fact that they had a list of things that they can provide for free if any things had been forgotten when guests packed. Located well in the city, walking distance to main shopping centre, night markets, restaurants and reef and island tours.
Leilani, 1-night trip
Verified guest review

8/10 Very good

Amanda, 2-night trip
Verified guest review

10/10 Exceptional

Ka Ho, 1-night trip
Verified guest review

10/10 Exceptional

victor, 2-night trip
Verified guest review

10/10 Exceptional

Tina, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Anna, 5-night trip
Verified Expedia guest review

6/10 Good

I found the servIng staff ok even though an order was missed and I thank the duty manager for the complimentary breakfast I found the hotel had lost the usual flare and did not live up to 5 star rating I had been coming to the hotel for sometime and noticed the gradual change down
Lisa, 6-night trip
Verified Expedia guest review

8/10 Very good

Kay, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The building it self was well used but distinguished, and everything else was in fine condition with plenty of room so there was no cramped space type of feeling
Colin Thomas, 5-night romance trip
Verified Wotif guest review

10/10 Exceptional

Staff were amazing! Very helpful and highly organised. Nothing was too much trouble ! Really enjoyed the pool, sauna and spa.
Gwenneth, 4-night family trip
Verified Expedia guest review