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1 room, 2 adults
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Camino Real Santa Fe, Mexico City

4 stars4 stars
Guillermo Gonzalez Camarena 300Mexico CityDF01210Mexico, 800-491-6126
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Good3.8 / 5
Room
Room is all right
Location
Great location
WiFi
WiFi system needs upgrading
Value for money
Value for money could be better
532See all 532 Hotels.com reviews
From 308 reviewsTripAdvisor Traveller Rating

Camino Real Santa Fe, Mexico City

Hotel Info: 866-539-8117

from $110
  • Deluxe, High Floor
  • Executive Room, 1 King Bed (Wifi included)
  • Deluxe, Low Floor
  • Junior Suite, 1 King Bed with Sofa bed
  • Executive Room, 2 Queen Beds (Wifi included)
  • Deluxe Room, 2 Queen Beds (Wifi included)
  • Deluxe Room, 1 King Bed (Wifi included)
  • Deluxe Bed and Breakfast

At a glance

Key facts

Hotel size

  • This hotel has 300 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is 1 PM
24-hour airport shuttle service is available. Contact the property in advance to get details.

Other information

  • Smoke-free property

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Things to do
  • Health club
  • Spa services on site
  • Spa treatment room(s)
  • Steam room
Working away
  • Business center
  • Number of meeting rooms - 11
  • Conference space
  • Meeting rooms 15
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Elevator/lift
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Recent reviews

Good 3.8 /5 from 532 reviews

Camino Real Santa Fe, Mexico City
Poor1.0 / 5
Disappointed Camino Real
Staff is very polite, but the bed is terrible and the room service, food was terrible! I actually changed my future reservation but because of this I rather try a different Hotel.
2 night business trip
Camino Real Santa Fe, Mexico City
Poor1.0 / 5
Camino Real Santa Fe.
No Iron, and ironing board had no cover. Also water presure was horrible. I will not stay at this hotel again.
1 night business trip
Camino Real Santa Fe, Mexico City
Fair2.0 / 5
Customer service lacking -
Room nice but not comfortable -Lighting in the room made it difficult to work on PC or even see at night. Paid premium for upgraded executive room and even though I got letter from hotel manager at check-in that stated free wifi, 2 free bottles of water daily, etc; it was not provided. I had to challenge the staff to credit bill to remove water from fridge and they apologized about Wifi not working in my room. Sheets were marginal quality (rough - not high thread count or soft). The wait staff in restaurant were very slow - took 25 minutes to get served just a bowl of soup (6 different people serviced me (hostess to seat, person brought menu, took order, brought soup, gave check, and then run credit card). There are 6 other hotels within 4 blocks for $200-$300 price range that are much better value.
2 night business trip
Camino Real Santa Fe, Mexico City
Excellent4.0 / 5
Great location / AC and shower need improvement.
Great location, good service. AC on the room not working properly. Hot water on shower was always almost cold.
4 night romance trip
Camino Real Santa Fe, Mexico City
Excellent4.0 / 5
Terrible WiFi
Ok, everything good... Terrible WiFi
1 night romance trip

See all reviews

Camino Real Santa Fe, Mexico City

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