Kingsmills Hotel Inverness, Inverness

Very nice hotel and spa. I rate my massage in the top 3.

This was a lovely hotel with a professional and courteous staff. We were automatically upgraded to a garden room due to a convention. We were not over looked.

The hotel was just a bit too far from the city center for me - you couldn't tell from the map. I like to be able to walk and it was just too far for that. Plus, I paid for free wifi and it was down the entirety of my stay, which was extremely frustrating. I feel they should have offered some compensation for that inconvenience. But, the hotel was beautiful, the food was good and the bed was the most comfortable I've had in all my trips to the UK.

It started out as a great stay. The hotel itself is nice, and everyone on the staff was great to deal with. The issue I have is there was some sort of an event going on that was playing music in their event room. My wife and I were trying to get some sleep because we had to get up early for the Loch Ness marathon the next day. I called to let the hotel know, they said they would let the people know and ask them to turn it down. Long and short of it is that despite several calls from us, the music continued until after midnight, and we were unable to get to sleep. We were able to hear this (with the bass thumping) until the end, with no issue at all in identifying the songs that were playing. The next morning they said that because we purchased the room through Hotels.com, they couldn't give us a refund unless we went through hotels.com. When we submitted the request through hotels.com, they refused to issue a refund. Very disappointing. Great hotel, nice staff, but if you can't use the room for the purpose you purchased it for (to sleep!) there is an issue.

My husband and I are from California. I booked this hotel because of the website photos. I wanted an old traditional feel to our stay since we were exploring all of Scotland; I even changed from the hotel my husband originally booked to this castle look hotel. When we arrived we were put in an office like building; an extension of the Kingmills hotel. It was a modern building; something we see everyday in California. Our reservation called for a balcony. We were put on the bottom floor with a patio and a view of a white painted 16' concrete block wall. One of the front desk employees was not helpful and appeared to be dealing with personal issues of her own as her attitude was off. We were offered a room in the Kingsmills hotel but we would have to wait for the following day. They told us it would be a downgrade from the room we had. We opted to change rooms for a balcony with a beautiful golf course view in the modern building which we enjoyed for a couple of hours before sundown. Breakfast was very nice. Be specific when booking your rooms. We ran into this one other time the photos do not show the extensions. The photos can be deceiving.