Fairmont Mayakoba

Photo gallery for Fairmont Mayakoba

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers

Overview of Fairmont Mayakoba

UNESCO Sustainable Travel Pledge

Fairmont Mayakoba

5.0 star property
Beachfront aparthotel in Playa del Carmen with golf course, spa

9.2/10 Superb

1,009 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Ctra Federal Cancun - Playa Del Carmen, Playa del Carmen, QROO, 77710
Main amenities
  • 401 apartments
  • Daily housekeeping
  • Golf course
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Grand Coral Golf Riviera Maya - 13 min drive
  • Maroma Beach - 15 min drive
  • Quinta Avenida - 20 min drive
  • Mamitas Beach - 24 min drive
  • Playa del Carmen Main Beach - 23 min drive
  • Playa del Carmen Maritime Terminal - 27 min drive
  • Playacar Golf Club - 30 min drive
  • Xplor Theme Park - 28 min drive
  • Xcaret Eco Theme Park - 31 min drive
  • Ferry to Cozumel - 33 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 39 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.7 miles/22 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Fairmont Mayakoba

At Fairmont Mayakoba , you can spend time at the beach enjoying beach umbrellas, beach massages and sunloungers, plus you'll have access to on-site scuba-diving, snorkelling and surfing/body boarding. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. La Cantina, one of 4 restaurants, offers a beachfront location, and serves lunch and dinner. 2 bars/lounges and a golf course are other highlights, and apartments offer nice touches such as deep-soaking baths and premium bedding. The helpful staff and location get great marks from fellow travellers.

Languages

Dutch, English, French, German, Japanese, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global), Safe Travels (WTTC - Global) and Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until noon
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Children's club*

Pets

  • Pets allowed (dogs only, up to 25 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Property amenities

Beach

  • On the beach
  • Beach massages
  • Beach umbrellas
  • Beach towels
  • Beach sunloungers

Pool/Spa

  • 5 outdoor pools
  • Umbrellas
  • Sunloungers
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 20 treatment rooms
  • Aromatherapy
  • Body treatments
  • Manicures and pedicures
  • Outdoor treatment area
  • Body scrubs
  • Hydrotherapy
  • Facials
  • Body wraps
  • Couples treatment room(s)

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Limo/town car service

Family friendly

  • Free cot/infant bed
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Kids' club (surcharge)

Restaurants on site

  • La Cantina
  • Tauro Steakhouse
  • La Laguna Grill and Bar
  • Ki Beach Bar & Korean BBQ
  • Hix Bar & Lobby Lounge

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 25-32 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Rollaway/extra beds: USD 55.0 per night

Bathrooms

  • Separate bath and shower
  • Rainfall shower head
  • Deep-soaking bath
  • Dressing gowns
  • Hairdryer
  • Slippers
  • Designer toiletries

Living spaces

  • Library

Entertainment

  • LED TV with satellite service
  • Piano
  • Pay films

Outdoor areas

  • Furnished balcony/patio
  • Terrace
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Computer station
  • Desk
  • Conference centre (40000 square feet of space)

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 25 per pet per night
  • Up to 25 lbs
  • Welcoming dogs only
  • Food and water bowls are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Lift
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible fitness centre
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers

Things to do

  • Health club
  • Outdoor tennis courts
  • Waterslide
  • Yoga classes on site
  • Golf lessons on site
  • Boat tours on site
  • Snorkelling on site
  • Aerobics classes on site
  • Sailing on site
  • Golf course on site
  • Rowing/canoeing on site
  • Kayaking on site
  • Pilates classes on site
  • Golf nearby
  • Rafting nearby
  • Parasailing nearby
  • Theme parks nearby

Safety features

  • Security system
  • Smoke detector
  • Window guards

General

  • 401 rooms
  • 3 floors
  • Connecting/adjoining rooms avaliable

Special features

Spa

Willow Stream Spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Cantina – This beachfront restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Tauro Steakhouse – This steakhouse only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
La Laguna Grill and Bar – This poolside restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Ki Beach Bar & Korean BBQ – Overlooking the ocean, this diner only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Hix Bar & Lobby Lounge – Overlooking the garden, this gastropub specialises in sushi and serves dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 27.00 per person, per night
  • Resort fee inclusions:
    • Pool access
    • Sporting facilities or equipment
    • Internet access (may be limited)
    • In-room bottled water
    • Concierge service
    • Parking
    • Housekeeping
    • Additional inclusions

Optional extras

  • Breakfast costs between USD 25 and USD 32 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)
  • Local area shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from October 6 2021 to September 30 2022 (dates subject to change):
  • Dining venue(s)
  • Spa/Beauty services
The property will be renovating from 8 June 2022 to 15 September 2022 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Selected guestrooms

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool
  • Indoor pool
  • Recreational facilities

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 55.0 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Intertek Cristal (third-party expert - Global)
  • Safe Travels (WTTC - Global)
  • Ecolab (third-party expert - Global)
  • Bureau Veritas (third-party expert - Global)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

Also known as

Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Hotel
Fairmont Mayakoba Playa del Carmen
Fairmont Mayakoba
Playa Del Carmen Fairmont
Fairmont Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen
Fairmont Mayakoba Aparthotel
Fairmont Mayakoba Playa del Carmen
Fairmont Mayakoba Aparthotel Playa del Carmen

Frequently asked questions

Does Fairmont Mayakoba offer free cancellation for a full refund?
Yes, Fairmont Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Fairmont Mayakoba ?
As of 2 October 2022, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on 9 October 2022 start from €418, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Fairmont Mayakoba ?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Fairmont Mayakoba ?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Fairmont Mayakoba ?
Yes, dogs are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont Mayakoba ?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Fairmont Mayakoba ?
Yes, an airport shuttle is available. The charge is USD 256 per vehicle roundtrip.
What are the check-in and check-out times at Fairmont Mayakoba ?
You can check in from 3:00 PM - noon. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Fairmont Mayakoba and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing, and practise your swing at the golf course. Additional recreation on-site includes aerobics , ecotours and pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Fairmont Mayakoba also has 2 bars, a water slide and a sauna, as well as a steam room, a picnic area and a garden.
Are there restaurants at or near Fairmont Mayakoba ?
Yes, there are 4 on-site restaurants, featuring al fresco dining, Mexican cuisine and garden views. The dining venue will be unavailable from 6 October 2021 to 30 September 2022 (dates subject to change). Nearby restaurants include La Brasserie (2.8 mi), Koh Thai (2.8 mi) and Coco's Cabanas (3.3 mi).
Does Fairmont Mayakoba have private hot tubs?
Yes, each apartment has a deep-soaking bath.
Does Fairmont Mayakoba have any outdoor private spaces?
Yes, each apartment features a furnished balcony or patio.

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

The staff were incredible!!
Joan, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Fairmont Mayakoba is the ultimate beach destination on the Riviera Maya! Its serene beaches, beautiful new hotel rooms, which blend in with nature, an abundance of dining choices and activities, and finally an outstanding service throughout the whole resort, make us return year after year.
Gabriela, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great property but they was renovated which caused slight disruptions, but besides that staff was friendly and the property was amazing.
Jerry, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Frank, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Viviana Nathaly, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Donald, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Words cannot explain how beautiful and wonderful this resort was. It’s been a week after my stay and I continue to feel nostalgic over my 5-night stay. Every worker greeted me with a smile and not only because they are getting paid to do so but because they genuinely love their job. The only negative thing I would like to comment is they everything is ridiculously expensive, so get great to spend some money!
Shirley Julianna, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Loved every minute of our stay at this wonderful resort and hope to visit again in the future !
Pierre, 6-night trip
Verified Expedia guest review

10/10 Exceptional

The location in the ecoreserve is superb. Great wildlife and nature around. The newly renovated rooms are stunning.
Stephanie, 7-night trip
Verified Ebookers guest review

10/10 Exceptional

cathy, 4-night trip
Verified Expedia guest review