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Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen

4 stars
Carretera Federal ChetumalPuerto Juarez Km.300, Playa del CarmenQROO77710Mexico, 800-491-6126
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Good3.5 / 5
Food
Delicious food
Location
Great location
Cleanliness
Clean
Beach
Beach is not so nice
663See all 663 Hotels.com reviews
From 8,351 reviewsTripAdvisor Traveller Rating

Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $223
  • Emerald Deluxe Jacuzzi Suite Garden View DBL+1 MNR
  • Suite, 1 King Bed, Jetted Tub (Emerald)
  • Emerald Deluxe Jacuzzi Suite Garden View DBL
  • Suite, Pool Access, Garden View (Emerald)
  • Gold Deluxe Ocean View DBL+2 MNR
  • Deluxe Room, Partial Sea View (Gold)
  • Gold Deluxe Ocean View DBL+1 MNR
  • Gold Deluxe Ocean View TPL
  • Deluxe Room, Ocean View (Gold)
  • Gold Deluxe Ocean View DBL
  • Deluxe Room, Garden View (Gold)
  • Emerald Deluxe Swimup Suite Garden View DBL+2 MNR
  • Superior Room, Partial Sea View
  • Emerald Deluxe Swimup Suite Garden View DBL+1 MNR
  • Superior Room, Garden View
  • Emerald Deluxe Swimup Suite Garden View DBL
  • Garden View
  • Deluxe Single Room, Partial Sea View
  • Deluxe Single Room, Garden View
  • Emerald Deluxe Jacuzzi Suite Garden View DBL+2 MNR
  • Deluxe Room, Garden Area
  • Deluxe Garden View SGL
  • Gold Deluxe Garden View DBL+2 MNR
  • Gold Deluxe Garden View DBL+1 MNR
  • Gold Deluxe Partial Ocean View DBL+2 MNR
  • Gold Deluxe Ocean View SGL
  • Gold Deluxe Partial Ocean View DBL+1 MNR
  • Gold Deluxe Partial Ocean View SGL
  • Gold Deluxe Partial Ocean View TPL
  • Gold Deluxe Partial Ocean View DBL
  • Gold Deluxe Garden View SGL
  • Superior Deluxe Garden View DBL+1 MNR
  • Superior Deluxe Garden View TPL
  • Premium Deluxe Junior Suite DBL+2 MNR
  • Premium Deluxe Junior Suite DBL+1 MNR
  • Superior Deluxe Garden View DBL
  • Standard Room, Garden View
  • Premium Deluxe Junior Suite TPL
  • Premium Deluxe Junior Suite DBL
  • Superior Deluxe Garden View DBL+2 MNR
  • Premium Deluxe Junior Suite SGL
  • Deluxe Garden View DBL+1 MNR
  • Superior Deluxe Junior Suite DBL+2 MNR
  • Deluxe Garden View TPL
  • Gold Deluxe Garden View TPL
  • Gold Deluxe Garden View DBL
  • Superior Deluxe Partial Ocean View DBL+2 MNR
  • Deluxe Suite, Garden View
  • Superior Deluxe Partial Ocean View DBL+1 MNR
  • Superior Deluxe Partial Ocean View TPL
  • Suite, Jetted Tub, Ocean View
  • Deluxe Suite, Jetted Tub, Garden View
  • Superior Deluxe Partial Ocean View DBL
  • Superior Deluxe Room SGL
  • Deluxe Garden View DBL+2 MNR
  • Deluxe Garden View DBL+2 MNR
  • Deluxe Garden View DBL
  • Superior Deluxe Junior Suite DBL+1 MNR
  • Superior Deluxe Junior Suite TPL
  • Superior Deluxe Junior Suite DBL
  • Superior Deluxe Junior Suite SGL
  • Superior Deluxe Room DBL+2 MNR
  • Superior Deluxe Room DBL+1 MNR
  • Superior Deluxe Room TPL
  • Superior Deluxe Room DBL
  • Superior Deluxe Room SGL

At a glance

Key facts

Hotel size

  • This hotel has 979 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Bay Blue Grand Esmeralda
  • Grand Esmeralda Blue Bay
  • Blue Bay All Inclusive
  • Blue Bay Esmeralda Grand
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda Playa del Carmen
  • Blue Grand
  • Blue Grand Bay Esmeralda
  • Esmeralda Blue Bay
  • Grand Blue Bay Esmeralda

Policies

Guests under 12 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free hot/cold buffet breakfast
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Beach towels
  • Spa tub
  • Sauna
  • Billiards or pool table
Working away
  • 24-hour business center
  • Meeting rooms
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 8
  • Year Built 2006
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Cable/satellite TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Spa

In a minimalist atmosphere, enjoy the 8,290 sq. feet spa facilities during your stay. BlueBay SPA has 8 individual rooms, 4 massage rooms, sauna, steam room and beauty salon. Therapists trained by the prestigious cosmetic brand Germaine de Capuccini will make you feel rejuvenated. Please note that advanced reservations are required for massages and spa services.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts - 2
  • Sauna
  • Spa tub
  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen’s small print

Also known as

  • Bay Blue Grand Esmeralda
  • Grand Esmeralda Blue Bay
  • Blue Bay All Inclusive
  • Blue Bay Esmeralda Grand
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda Playa del Carmen
  • Blue Grand
  • Blue Grand Bay Esmeralda
  • Esmeralda Blue Bay
  • Grand Blue Bay Esmeralda

Policies

Guests under 12 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.5 /5 from 663 reviews

Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen
Good3.0 / 5
Much better available for same price or less
Upon check in things were ok. We did not get a king bed and one of the doubles was so uncomfortable we though of leaving. The event ( a wedding) we were there for was very well done. Food, accommodations, service, drinks, etc... The staff at the buffet was extremely wonderful, but the food was hit and miss ... Very clean in buffet areas. The pools had a film on them and the beach is so..so
3 night trip with friends
Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen
Good3.0 / 5
Nice resort but VERY disappointing beach
Overall, nice resort. Grounds are beautiful, Room was comfortable, pool/recreation area was nice, food was good and offered plenty of different choices, service was decent. Now, If you are going to Playa looking for aqua-blue waters, don't go to this hotel. It has the worst beach of any hotel in the area (I walked the beach all the way from Tres rio to Grand Velas- about 2 miles). All of the nearby hotels had decent beaches, except for this one. The water was not only dark brown but full of sharp rocks, so much you couldn't get in the water. Also, the grout from the tiles in the pool are eroding, so the sharp edeges of the tiles are getting exposed. End result, cuts on our feet (not severe but annoying) on 3 out of 4 family members.... Lastly, the A/C on the main buffet restaurant (Festival) was not in working order... they will try to tell you that it just broke but now you know better... They really need to fix that!! Unbearable heat!
7 night family trip
Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Was fantastic. Definitely all-inclusive. Service was friendly and quick. Never felt pressured by time-share folks or pushed to upgrade anything.
4 night trip with friends
Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen
Outstanding5.0 / 5
I got married at this hotel, service is excellent, the wedding coordinator (Sandra Chavira) did an amazing job, just the beach is not very good, however, service, food and rooms are great!!!!!!
2 night family trip
Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen
Outstanding5.0 / 5
was fantastic
2 night family trip

See all reviews

Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen

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