Guests
All properties in Ngorongoro Conservation Area, Arusha Region, Tanzania

Ngorongoro Serena Safari Lodge

4-star lodge in Ngorongoro Conservation Area with safari and restaurant

  • Free continental breakfast, free WiFi, and free parking
From
$215

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Ngorongoro Serena Safari Lodge
  • Ngorongoro Serena Safari Lodge
  • Living Room
  • Standard room - Balcony View
  • Ngorongoro Serena Safari Lodge
Ngorongoro Serena Safari Lodge. Image 1 of 46
1 / 46Ngorongoro Serena Safari Lodge
Crater Rim, Ngorongoro Conservation Area, Tanzania
7.6.Good.
  • The service at this expensive lounge is disappointing. In general there is no prompt help…

    Jul 30, 2021

  • Amazing!!!!! Everyone who can go here should go immediately!

    Oct 5, 2020

See all 12 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Guests are provided with free hand sanitizer
  • Free breakfast
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 75 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Massage/treatment rooms
  • In-room childcare
  • Air conditioning

Feel at home

  • In-room childcare (surcharge)
  • Private bathroom
  • Separate dining area
  • Garden
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Lake Magadi - 9 mi / 14.4 km
  • Ngorongoro Crater - 17 mi / 27.3 km
  • Karatu Playground - 24.2 mi / 38.9 km
  • Lake Eyasi - 30.9 mi / 49.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard room

What’s around

Landmarks

  • Lake Magadi - 9 mi / 14.4 km
  • Ngorongoro Crater - 17 mi / 27.3 km
  • Karatu Playground - 24.2 mi / 38.9 km
  • Lake Eyasi - 30.9 mi / 49.7 km

Getting around

  • Lake Manyara (LKY) - 86 min drive
map
See on map
Crater Rim, Ngorongoro Conservation Area, Tanzania

At a glance

Size

  • 75 cabins

Arriving/leaving

  • Check-in time 12:30 PM-6:00 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

There is no front desk at this property. This property doesn't offer after-hours check-in. The host will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

The manager

Speaks: English, Swahili

At the property

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • Spa treatment room(s)
  • Hiking/biking trails on site
  • Arcade/game room

Working away

  • Meeting rooms

Services

  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Television in common areas

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Swahili

In the cabin

Home comforts

  • Air conditioning
  • Bathrobes

Things to enjoy

  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Separate dining area

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • Destination fee: USD 130 per person, per night. This fee does not apply to children under 3 years of age.

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Also known as

  • Lodge Ngorongoro
  • Serena Ngorongoro Lodge
  • Ngorongoro Serena Safari Hotel Ngorongoro Conservation Area
  • Ngorongoro Serena Safari
  • Ngorongoro Serena Safari
  • Ngorongoro Serena Safari Lodge Lodge
  • Ngorongoro Serena Safari Lodge Ngorongoro Conservation Area
  • Ngorongoro Safari
  • Ngorongoro Serena Safari Lodge
  • Ngorongoro Serena Safari Lodge Ngorongoro Conservation Area
  • Ngorongoro Serena Safari Ngorongoro Conservation Area
  • Safari Lodge Ngorongoro
  • Serena Lodge
  • Serena Lodge Ngorongoro
  • Serena Ngorongoro

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Ngorongoro Serena Safari Lodge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed.
  • You can check in from 12:30 PM - 6:00 PM. Check-out time is 10 AM.
  • Yes, there's an onsite restaurant.
  • Have fun during the warmer months with activities such as hiking. Additional recreation onsite includes game viewing, a wildlife and game drive, and a safari. Enjoy amenities like an arcade, a picnic area, and a garden.
7.6.Good.
  • 10.0.Exceptional

    Incredible service

    The view here is great. The food was good, not five star but solid. The staff there are excellent. True good service and very nice people. The spa service was a joy after so many days in the car. Would do again.

    Jennifer, 1 night trip with friends, Nov 11, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    We had a very nice stay there the only problem was that this part of the country was hit by a lot of rain so quite a few of the roads in the crater was closed or flooded with a great risk to pass.

    finn, 1 night trip with friends, Mar 17, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    AMAZING!!!!!

    Absolutely AMAZING place! Incredible views of the crater from all rooms. Nice bar, great restaurant for breakfast and dinner. Service top notch. Make sure you show them you have prepaid for your room, as they wanted to charge me twice initially....

    Sam, 2 night trip, Aug 24, 2017

    Verified Hotels.com guest review

  • 8.0.Very Good

    Toller Blick, sehr guter Service, saunettes Personal. Und das, obwohl es keine kleine Lodge ist.

    Munson, 2 night trip, Nov 19, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Ein sehr schönes Hotel. Das Hotel fällt durch seine besondere Bauweise auf. Überall Steine aussen angebracht. Der Service ist ausserordentlich gut. Beim Einchecken wurden unsere Begleiter zur Personalunterkunft verwiesen. Erst auf Nachdruck erhielten wir den zweiten schlüssel. Ein Entschuldigung erhielten wir nicht.

    Biggi, 1 night trip, Nov 11, 2018

    Verified Expedia guest review

  • 6.0.Good

    Luxus(preis)klasse Hotel

    Da wir zu Sonnenuntergang angereist sind und am nächsten Morgen bei Sonnenaufgang wieder (in die Ngorongoro Caldera) weiter gezogen sind, haben wir das Hotel nur zum Übernachten benötigt. Das Abendessen und das Frühstück waren ausgezeichnet. Letztendlich für die Buchung mitentscheidend war auch die Nähe zum Eingang des Ngorongoro-Schutzgebietes. Dafür ist dieses Hotel auch das teuerste meiner bisherigen Reisekarriere. Den Blick auf (einen Teil) des Ngrorongoro-Schutzgebietes lässt sich das Hotel gut bezahlen. Aber Safari ist eben Luxus und somit teuer ;-)

    Herbert, 1 night romance trip, Feb 4, 2018

    Verified Expedia guest review

  • 4.0.Fair

    No service

    No game drive scheduled by the lodge, expensive for nothing

    pierre, 1 night trip, Sep 9, 2017

    Verified Expedia guest review

  • 2.0.Poor

    theft but cctv failed to record sly lodge manager

    The service in the lodge of resturant is cold and My prada eyewear and box got lost in restraunt when restaurant manager is preparing the table. while the cctvs did not founction well during the time of theft. The lodge manager Dismas simba did not say anything sorry and do not care if i post the experience to other places. i filed the case in local police. police is going to investigate and ask them why all the cctvs failed to work just during the time of theft.

    shanshan, 1 night trip with friends, Jul 22, 2017

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect!

    Everything perfect! The hotel is great, food is delicious and location amazing! You see the Crater from your room! It's an expensive hotel but to be on top of the Crater it's a great experience and worth!

    Joanna, Romance trip, May 4, 2017

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Meraviglioso

    Servizio 5 stelle...Hotel bellissimo con una vista spettacolare sul parco ngorongoro. Staff gentile e disponibile..pulizia eccellente e pasti eccezionali.

    silvia, Other trip, May 21, 2017

    Verified Expedia guest review

See all 12 reviews