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All properties in Southbank, Victoria, Australia
1 room, 2 adults

Quay West Suites Melbourne, Southbank

5-star5 stars
Great for familiesThis property has good facilities for families.
26 Southgate Avenue, Southbank, VIC, 3006, Australia

Riverfront aparthotel with indoor pool, near Melbourne Arts Centre
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 1,403 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Service
Fantastic service
Room
Great room
Breakfast
Tasty breakfast
Pool
Ordinary pool

Quay West Suites Melbourne, Southbank

from $166
  • Superior Suite, 1 Bedroom, Balcony, City View (Floors 4-9, Kitchen)
  • Deluxe Suite, 1 Bedroom, Balcony, River View (Floors 10-15, Kitchen)
  • Superior Suite, 1 Bedroom, Balcony (Floor 4 - 9, Kitchen)
  • Deluxe Suite, 1 Bedroom, Balcony (Floors 10-15, Kitchen)
  • Studio, Kitchenette (Floor 4 - 15)
  • Studio (Floor 4-15)
  • Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Balcony, Kitchen)
  • Deluxe Suite, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen, Balcony)
  • Superior Suite, 2 Bedrooms, Balcony (Balcony, Kitchen, Floors 4-9)
  • Premium Apartment, 2 Bedrooms, Balcony

What’s around Quay West Suites Melbourne, Southbank

Landmarks

  • In Melbourne Central Business District
  • Melbourne Arts Centre - 3 min walk
  • Eureka Tower - 3 min walk
  • National Gallery of Victoria - 5 min walk
  • Federation Square - 6 min walk
  • Bourke Street Mall - 12 min walk
  • SEA LIFE Melbourne - 13 min walk
  • Melbourne Convention and Exhibition Centre - 14 min walk

Getting around

  • Melbourne, VIC (MEL-Tullamarine) - 28 min drive
  • Melbourne, VIC (MEB-Essendon) - 23 min drive
  • Melbourne, VIC (AVV-Avalon) - 40 min drive
  • Flinders Street Station - 5 min walk
  • Southern Cross Station - 22 min walk
  • Spotswood Station - 9 min drive
  • Melbourne Central Station - 18 min walk
  • Parliament Station - 19 min walk
  • Jolimont Station - 23 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 109 apartments
  • Arranged over 26 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Valet parking *

Payment types at the property

* See small print for additional details or extra charges

At the aparthotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Sauna
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 4306
  • Conference space size (meters) - 400
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Italian
  • Korean
  • Norwegian
  • Portuguese
  • Spanish

In the apartment

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Microwave
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Jarrah Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Quay West Suites Melbourne, Southbank’s small print

Also known as

  • Quay Suites Aparthotel
  • Quay Suites Aparthotel Melbourne West
  • Quay West Suites Melbourne
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Aparthotel
  • Quay West Suites
  • Quay West Suites Melbourne Southbank
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Melbourne Aparthotel Southbank

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Optional extras

Valet parking costs AUD 45 per day with in/out privileges

Rollaway beds are available for AUD 60.0 per night

Buffet breakfast is offered for an extra charge of AUD 32.00 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Superb 9.2 From 392 reviews

Exceptional 10.0
Incredible stay! The couch/beds were so comfortable, plus there was a choice of varying profile pillows (already in the mirrored wardrobes) which I appreciated so much. On that note, lots of mirrors and beautiful decor throughout the whole suite and so much wardrobe space/storage which to me makes all the difference -- nothing worse than feeling cluttered and disorganised while away. Exceptional customer service both on the phone and face-to-face, offered to help take some of our bags up upon check-in, called a taxi for us the moment we asked and when we called reception to request some ice, they brought an ice bucket up for us pretty much immediately... nothing is too difficult for them. The last two hotels I've stayed at elsewhere, housekeeping was hovering outside my door for at least 10 minutes before I was due to check-out, even jangling their keys which was frustrating and intrusive. Our privacy was well-respected at Quay West and we felt genuinely valued as guests. Absolutely will return!
au1 night trip
Exceptional 10.0
Excellent in all respects.
Everything about our stay was excellent and we will book here again the next time we come to Melbourne. Check in was fast and we were allowed to drop off our bags early in the day while we wandered around the city. Southbank is just far enough from the city itself to be a lot quieter at night. We have previously stayed right in Melbourne City and there is a lot of early morning noise from the likes of rubbish collection. That wasn’t the case here and it was a nice quiet location. The hotel is about 10 minutes walk from Flinders Street and the DFO is about a 15 minute walk. There are also numerous restaurants and cafes right along Southbank. Our room came with a full breakfast each day which was very nice with lots to choose from, and the service there from the staff was excellent. Wireless in the rooms was good, but it wasn’t clear at the time we booked that it wasn’t free. There is normally a charge for the wireless but if you contact the reception and join their loyalty programme, they give you the wireless for free. There were a lot more TV channels on their TV than all the other hotels in Australia that we tried, if you are a TV watcher. The staff were all very professional and courteous and nice to deal with. We got an Uber to the airport which was $55 AUD. It is only about 30km to the airport but morning driving time is busy. I understand a taxi is about $70-$75. As I say, a great stay and we’ll be back there the next time we are in Melbourne.
Darryl, as2 night romance trip
Good 6.0
The apartment was fine. The buffet breakfast was nice and so were the staff. The only issues I had were that I had called a few days before our stay and organised for the king bed to be re-arranged to twin beds which hadn’t been done. There were no robs in the room even though there should have been. I had to call guest services to find out where breakfast was as it was not mentioned at check-in. We were locked out of our room after a swim. I had arranged a later check-out a couple of days before our stay and did not expect to be locked out of the room.
auOther trip
Very Good 8.0
Dining room staff were pleasant. However guest needs were overlooked. We were seated at a table in the breakfast room that still had a dirty high chair placed beside us. .Although at least four staff walked past our table and placed things on our table the grubby high chair was not removed. Staff were not run off their feet and the breakfast room only a third full. On our second morning we had no pepper grinder on the table so I took one from the adjacent vacant table, not wanting to bother staff. I then noticed and heard other people complaining also that there was no pepper in the grinders or they did not have one on their table. I got up to give another lady at another table our pepper grinder. Whilst this is quite a minor issue it really needs to be addressed in a hotel such as Quay West. Staff really need to be more aware of the needs of guests if they want them to return.. Perhaps refresher courses in hospitality from time to time.
auOther trip
Exceptional 10.0
Extremely impressed! I will be back!
Exceeded expectations in every way. Paid a few bucks extra (Queen Special or something like that) and got an amazing room with tons of space and a beautiful view. I could not have been happier. The location was absolutely perfect. Surrounded by good shopping, restaurants and bars, right on the riverfront, great running/walking through the botanical gardens. Downtown is a very short walk across the bridge. I checked in at 10pm and was greeted by extremely pleasant and courteous staff, who were just so the entire 3-night stay. And the free breakfast was excellent: eggs, "bacon", sausage, yogurt, and all the usual accompaniments. They'll even make you a great flat white (or whatever). (Only gripes - I don't like rain-type showers, but that's just me. And $10 a day for Wi-Fi - I just got a hotspot from Vodafone for much less.)
us3 night trip with friends

Quay West Suites Melbourne, Southbank

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