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All properties in Kantenah, Quintana Roo, Mexico

Grand Palladium White Sand Resort & Spa All Inclusive

Kantenah beachfront property with spa and restaurant

  • Free buffet breakfast, free WiFi, and free parking
From
$365

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  • Grand Palladium White Sand Resort & Spa All Inclusive
  • Grand Palladium White Sand Resort & Spa All Inclusive
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  • Grand Palladium White Sand Resort & Spa All Inclusive
Grand Palladium White Sand Resort & Spa All Inclusive. Image 1 of 104
1 / 104Grand Palladium White Sand Resort & Spa All Inclusive
Carr Federal Chetumal - Puerto Juarez, Kantenah, 77710, QROO, Mexico
7.8.Good.
  • In comparison to other all-inclusive Mexican resorts we have stayed at, this one was by…

    Dec 19, 2021

  • We had a memorable and wonderful stay at Grand Palladium Riviera Maya to celebrate the…

    Nov 30, 2021

See all 164 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Transportation options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 264 guestrooms
  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 swim-up bars
  • Full-service spa
  • 6 outdoor pools and 5 spa tubs

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Private spa tub

What’s around

  • On a private beach
  • Akumal Beach - 4.4 mi / 7.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite Garden View
  • Suite Garden View
  • Junior Suite Single use Garden View
  • Junior Suite, Beachside
  • Suite, Beachside
  • Romance Bungalow by the lake

What’s around

Landmarks

  • On a private beach
  • Akumal Beach - 4.4 mi / 7.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 75 min drive
map
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Carr Federal Chetumal - Puerto Juarez, Kantenah, 77710, QROO, Mexico

At a glance

Size

  • 264 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Children's club (ages 2 - 16)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free onsite self parking
*See fees and policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club

Food and drink

  • Free buffet breakfast daily
  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Business center
  • Number of meeting rooms - 3
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 8
  • Year Built - 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Private spa tub
  • Furnished balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children between 2 and 16 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Tennis lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.

Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.

Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting/childcare is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Facility access costs USD 50 per person, per day
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property accepts credit cards and cash.

Also known as

  • Grand Palladium White Sand Kantenah
  • Grand Palladium White Sand Resort
  • Grand Palladium White Sand Solidaridad
  • Grand Palladium White Sand Resort All Inclusive Kantenah
  • Grand Palladium White Sand All Inclusive Kantenah
  • Pallaum White d Inclusive Kan
  • Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Grand Palladium White Sand Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 6 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in is available.
  • Yes, La Adelita offers Mexican cuisine. Nearby restaurants include Rauxa Show (3.5 mi), Bloved Lounge & Restaurant (3.7 mi), and Loncheria Akumalito (4.2 mi).
  • Have fun with onsite activities like kayaking, windsurfing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Grand Palladium White Sand Resort & Spa All Inclusive also has 2 swim-up bars, 6 outdoor pools, and a private beach, as well as a sauna, a steam room, and an arcade.
7.8.Good.
  • 2.0.Poor

    This was our fifth time to Playa del Carmen. We brought friends with us for the first time. Nothing we did at the hotel was easy. It took 15-30 minutes to get a drink at almost every meal, wine service was deplorable, coffee at breakfast took 10 minutes, golf carts on property were impossible to get to go from place to place, staff had no idea what time shoes were at and had conflicting times and locations. We missed shows and activities because of their negligence. Horrible! We will never stay here again.

    Christine Marie, 4 night trip with friends, Oct 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    There was not a thing we disliked about the property. Everything and everybody was great!

    Juan Francisco, 6 night family trip, Oct 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The resort was beautiful. The staff was amazing. Highly recommend this place for anyone.

    Albert, 4 night family trip, Oct 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I booked an "Ocean Front Suite" However, the Ocean is not visible from the suit. I believe this is very misleading advertising. The suit is very nice and spacious.

    Curtis, 1 night trip, Sep 18, 2021

    Verified Orbitz guest review

  • 6.0.Good

    The suite was large, a lot of vegetation around the property.

    Flavius, 6 night romance trip, Sep 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great Property with incredible staff

    Luca, 14 night family trip, Aug 14, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The property is huge. It had many different pools and restaurants. The staff was very attentive and friendly. I didn't like the fact that all the Al Carte restaurants were not open. One of our rooms the clock was broke, the lamp shade has rust stains all over it and our sink would back up.

    7 night family trip, Aug 14, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great service and convenient amenities

    5 night family trip, Aug 9, 2021

    Verified Expedia guest review

  • 4.0.Fair

    The pool was amazing Food was not good Service on check in, check out and guess servise was terrible.

    3 night family trip, Aug 7, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I loved the staff hospitality they were always kind and extremly pleasant, the facility was clean the WIFI service was not the greatest, I did enjoy seeing the birds and other animals living freely

    5 night family trip, Aug 4, 2021

    Verified Expedia guest review

See all 164 reviews